At times, IE stops and freezses till it gets data from the website

[albertf]

I am using IE 10 on my Windows 7 X64 machine. I have 16 GB ram and all the latest drivers installed including the latest Ethernet - network adapters. I spoke to my motherboard manufacture of Intel today and there are no settings in the Ethernet drivers to change of Intel 82579V Gigabit Network Connection.

At times, when I am on the internet going to any webpages all of sudden IE stops working and I can not move my mouse or ctl, alt, and delete.

I have scanned my machine for virus's, Trojans, and spyware many times with superantispyware and malwarebytes anti malware and my machine is clean.

When I am on a program - listening to music, or just in IE, there is nothing I can do till IE responds from the website I am on and then my mouse works and windows resumes what I was domnh.


I am looking for advice on what to do to fix this issue.

Thanks

 

[ThrashZone]

Hi and welcome to SevenForums,

Try Clean boot,
http://www.sevenforums.com/tutorials/179159-troubleshoot-application-conflicts-performing-clean-startup.html
Click Start and type in the search box,
msconfig
Click on the suggestion on top or hit the Enter key,
Go to the Startup section and take some screen shots fora complete list,
Go to the Services section and on the bottom left Checkthe box to Hide All Microsoft services,
Repeat the screen shots,
See the links above my signature on how to take andupload screen shots here,
Cheers.

 

[albertf]

I have followed ure instructions and gone to MSconfig, then services, and hide all Microsoft

I have attached a picture to this report of what services are running

Let me know what else to do

 

[albertf]

I have an update, I was now able to remove the Corel license validation from startup.


Any ideas of what is causing the issue?

 

[ThrashZone]

Hi thanks for the additional information,
You forgot the Startup section
I doubt Corel has anything to do with your issue,

Also lets see what browser add-ons you have installed,
Open ie,
Use Gear symbol on the top right and Manage add-ons,
On the left column Toolbars and extensions,
On the bottom of the left column switch to Show All add-ons,
Repeat the screen shots,
Cheers.

 

[albertf]

Hi

Sorry I forgot the startup

I just tool the pics of start up and manage add ons and attached them to this correspondence.

 

[albertf]

Here are the "all the add ons" from manage

 

[albertf]

I hope this helps !!!!

 

[ThrashZone]

Hi and thanks,
Temp files delete,
Download it to your Desktop,
Run this as administrator and Start the scanner,
Shut your machine down after it finishes,
http://www.geekstogo.com/forum/files/file/187-tfc-temp-file-cleaner-by-oldtimer/

Personally I would uninstall Java
http://www.java.com/en/download/faq/remove_olderversions.xml
http://www.java.com/en/download/help/uninstall_java.xml
Interesting reads,
http://securitygarden.blogspot.com/2013/01/java-zero-day-again-time-to.html
http://blogs.technet.com/b/mmpc/archive/2013/04/16/how-to-protect-your-computer-against-dangerous-java-applets.aspx

 

[albertf]

Thanks for the quick reply

I downloaded and ran the temp files delete program

Here is the report that I got after it ran
Getting user folders.

Stopping running processes.

Emptying Temp folders.


User: Administrator

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Guest

User: HomeGroupUser$

User: Public

User: ReuvenA
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 106218658 bytes
->Java cache emptied: 0 bytes
->Google Chrome cache emptied: 1953200 bytes
->Flash cache emptied: 506 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 48974 bytes
%systemroot%\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 128 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 33298 bytes

Emptying RecycleBin. Do not interrupt.

RecycleBin emptied: 0 bytes
Process complete!

Total Files Cleaned = 103.00 mb

Is it safe to have java uninstalled? DO I need Java?

 

[ThrashZone]

Hi,
Good question "do I need Java"
I don't but then again I don't need the Shockwave active x control either which you also have in addition to Shockwave flash object more commonly referred to as Adobe flash player which I suppose the active x plugin is for another browser installed ?
Either way the control version should be disabled unless prompted to activate via a game,
Shockwave flash object can be enabled or disabled it's redundant when you have the x control version installed,
html5 browsers do not need flash object to watch youtube videos
So you obviously do some gaming

TFC will at least keep some of the build up removed and the other Java related links might help with the "do I need Java" question
103mg isn't bad I've seen allot more found

I didn't notice any BHO browser add-ons so that's a good thing

 

[albertf]

Hi Ya

I do not do any gaming either. So I should disable Shockwave - Adobe player as per my not playing games.

Should I completely remove JAVA off my machine. I heard not good thinsg about this.

Anything else I need to do?

 

[albertf]

Just wanted u to know that I have completely removed Java from my machine. Its been uninstalled.

Anything else I need to uninstall?

 

[ThrashZone]

Hi,
I'm still not sure why you have the Shockwave active x control add-on it seems out of date 5/30/14 it could be part of google talk but talk has it's own active x control add-on :/
Lets see your programs list to see if it has a separate listing,
Go to Uninstall a program,
On the top right next to the question mark change the view of the page to List,
Post a screen shot,
Cheers.

 

[albertf]

Here is the screen shot from my list of which shows adobe shockwave

Let me know what I need to do

 

[albertf]

I checked the adobe shockwave and the version with 5/30/2014 is 12.1.2 which is the latest version. This is the correct version

 

[ThrashZone]

Hi thanks,
Unless you game that particular version of shockwave is not needed :/
Just wondering why it's there if you don't game ?
If you have a antivirus program I don't see it listed ?
Cheers.

 

[albertf]

Hi

Just a quick update

I temporarly took off my antivirus since I have been trying to deal with IE and to make sure its not an antivirus issue, I just removed it but will put it back soon.

I do not play games much. SO I should remove shockwave? Is it need on my machine

Again IE just stopped working and froze with windows until the printing starting of a Pdf file

I opened a pdf file in IE and it opened fine
Yet when I tried to print, it just froze until it rendered the pages and then started working again.

Any ideas of why this is happening. Any help would be super

 

[ThrashZone]

Hi no you don't need shockwave 12....
Try this
Gear symbol on the top right and Internet options,
Advanced section and check the top box to use software rendering instead of gpu rendering,
Apply and okay,
Close ie and boot your computer/ restart.

If still no joy uninstall ie11 and roll back to hopefully ie10 and test the issue,
Surfing without an still unknown antivirus is not recommended
What do you use again I still missed it's name it might be there are known a-v's which interfere with Internet explorer's new security features MSE is recommended if you have mbam pro/ premium installed I have this combo myself and have for a very long time now

Properly removing an a-v is the key most will need a developers removal utility to accomplish the task,
Cheers.

 

[albertf]

Hi Ya

Thanks for the email. I did your suggestion and checked off the software rendering instead of gpu rendering and the issue happened many times. I have unchecked and the issue still persists. I have currently installed IE10 as IE11 did not work out so good for me and it was very sluggish. I can try IE9 if u would like.

I have MSE uninstalled and will be putting it back in soon.

I have moved to chrome today and was wondering if u have any other ideas of whats happening to IE.