ATI Catalyst Control Center wont open

[Jmusgrave]

I tried your suggestion smartyball, now the processes CCC.exe, and MOM.exe now start up but shut down immediatly, I installed CCC 10.6, but am unsure if I installed it correctly, when I download and install the suite all that installs initially is the install manager, I have to go through and install the rest,not sure if I am doing that right, is there a way to do a 1 click install? I have thought about the express option, but have been told that it will install unnecessary options like video game trials, thanks for your help and patience, im new to graphics cards, my first experience with anything other than on board stuff......

Jamie

 

[Davidxtux]

Make sure CCC is opening under an elevated status.

 

[Jmusgrave]

how di i do that?

 

[Jmusgrave]

if you meant run as an administrator, it didnt work

 

[smarteyeball]

To check whether the correct driver did or did not install:

Go to Device Manager > Display Adapters >r-click card > properties > Driver

The driver version for Cat 10.6 is this:



If the driver number shown on yours is different (lower), then the correct driver hasn't been installed - hence the reason CCC opens and closes.

If this is the case, you will have to manually point to the driver:

still on the properties > driver screen :

Update Driver > Browse my computer for driver software

C:\ATI\support\10-6_vista64_win7_64_dd_ccc_enu\Packages\Drivers\Display\W76A_INF\CH100948.INF

(*NB if you are using x86, it should be 32 instead of 64 - the .INF file may also be a different number)


However,if the driver version does match - then there is some other conflict.

 

[Jmusgrave]

I am unable to find that driver, I download the updated driver from ati and the number is 8.632.1.2000 driver date is 8/17/2009, I found this driver in the support/packages/display section of my 10.6 download......help?

Jamie

 

[smarteyeball]

Sorry for the delay. (If it's been longer than 8 hours or so, you can send either a PM or Visitor Message to 'remind me' to check back)

The open/close of CCC does seem to indicate a mismatched driver and CCC suite.

That's definitely an old driver version. It looks like Cat 9.8 from the date. TBH, I'm not sure why it's in your Cat 10.6 folder... :huh:

At this stage, I'd try the driver sweeper routine again, but install CAT 10.3 instead of 10.6

 

[Jmusgrave]

I tried that and it didnt work, im not sure if Im installing right.......

 

[smarteyeball]

When installing the CCC suite, does your screen 'flicker or go blank for a second' at any stage?

If it does, that's when the old driver is being removed and the new one is being installed - if it's not flickering or blanking, then it appears that the new driver is not being installed for some reason.

Is yours the admin or standard user account?

Could you post a screenshot of your current driver that's installed in device manager?

http://www.sevenforums.com/tutorials/9733-how-post-screenshot-seven-forums.html

 

[Jmusgrave]

the screen does go blank and flicker for a second, im just not sure if im installing ccc right that seems to be something that needs to be done after the fact, there are many options in the packages, just not sure what needs to be installed, when I upgraded to windows 7 i just went to the samsung website, now the software isnt there, its kind of confusing, heres the screen shot of the driver



hope this helps

jamie

 

[smarteyeball]

Well, that's definitely an old version all right. :huh:

What is the exact model of your netbook? Samsung xxx?

The 4300 doesn't appear in the supported list:

The following notebook graphics products are supported in this release:
ATI Mobility Radeon HD 5800 Series
ATI Mobility Radeon HD 5700 Series
ATI Mobility Radeon HD 5600 Series
ATI Mobility Radeon HD 5400 Series
ATI Mobility Radeon HD 5100 Series
ATI Mobility Radeon HD 4800 Series
ATI Mobility Radeon HD 4600 Series
ATI Mobility Radeon HD 4500 Series
ATI Mobility Radeon HD 4200 Series
ATI Mobility Radeon 4100 Series
ATI Mobility Radeon HD 3800 Series
ATI Mobility Radeon HD 3600 Series
ATI Mobility Radeon HD 3400 Series
ATI Mobility Radeon HD 3200 Series
ATI Mobility Radeon 3100 Series
ATI Mobility Radeon HD 2700 Series
ATI Mobility Radeon HD 2600 Series
ATI Mobility Radeon HD 2400 Series

However the 4300 has the same vendor ID as the 4500 which is supported...

ATI Radeon HD 4300/4500 Series R710 954F

With the Catalyst Suite installed - perhaps try a driver only install: SELECT DISPLAY DRIVER ONLY

Tbh, the majority of the time - a cat driver installation is straight forward - click the .exe , select install > custom and off you go.

ie CAT 10.6 Suite Custom install screen:






My apologies - I feel as if there is something ridiculously simple that is staring me right in the face here - but I'm damned if it's coming to me

 

[Jmusgrave]

here is a screenshot of the display driver folder, i am using the last installer, and the screen doesnt flicker....what am i doing wrong?



Jamie

 

[Jmusgrave]

the model numer is npr522

and please dont apologise, i really appreciate your help man

and where did u download that program from the display driver NEVER shows up when I install

Jamie

 

[Jmusgrave]

I now have the most up to date driver CCC is installed, hdmi audio driver is installed, but CCC wont run CCC.exe starts and then stops and MOm.exe does the same, here is a screen shot of the updated driver

again thanks in advance for your help

Jamie

 

[smarteyeball]

My screenshot came from the standard CCC installation. Drivers & Support | GAME.AMD.COM (except mine is x64 - but there should be no difference)

In your driver d/l:

This is from CW100947.inf

"ATI Radeon HD 4300/4500 Series" = ati2mtag_R7X, PCI\VEN_1002&DEV_954F

So the GPU should be supported.

If you still have the CAT 10.6 CCC installed:

Back in device manager:

Display Adapters > r-click your GPU > Update Driver Software > Browse my computer for driver software



Navigate to:

C:\ATI\support\10-6_vista32_win7_32_dd_ccc_enu\Packages\Drivers\Display\W7_INF\



Windows should detect this file CW100947.INF and install the current driver.


If it doesn't....

 

[smarteyeball]

EDIT: Beaten -

What CCC suite version was installed when you managed to install the current driver? ( Eureka for that at least )

 

[sygnus21]

Maybe it's me, but if this is a laptop... you'll need to get the drivers from the laptop manufacturer. Since this is a Mobility Radeon HD 4300 series card you'll need to visit Samsung for the video card software/drivers.

 

[Jmusgrave]

CW100947.INF is cw100954.inf in my file

 

[Jmusgrave]

and when I navigate to that file it says windows has detected the best device software for your driver is already installed

 

[Jmusgrave]

and I went to the samsung page and there was NOTHING there for the ati card, I called samsung technical support,and they were useless, if anyone can find anything there my model number is np-r522, samsung laptop, there was no software there for ati products

Jamie