Solved Auth returns invalid key on Vista OEM -> 7 clean update

[eSCHEn]

Hi there.

PC is Dell box and came with Vista Home Basic OEM. Hard drive has died and so I've replaced it. I don't have installation media for Vista. I've purchased 7 update (English_Windows_7_Professional_SP1_W64_X17-59186.img) from my work to use instead. They are a UK University and have a deal with Microsoft for cheaper licenses for staff.

Install went fine but refuses to activate. Get "invalid key". I've contacted Microsoft by phone but the rather unhelpful lady told me the _only_ way was to reinstall Vista and then upgrade to 7. I thought someone may be able to help here as a) I don't have the media for Vista and b) I'd prefer a fresh install anyway.

MGA details:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-CM74G-RPHKF-PW487
Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=
Windows Product ID: 00371-177-0000061-85296
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {4C4FB4F9-1885-4276-ABC5-2AED6B2CDDC5}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4C4FB4F9-1885-4276-ABC5-2AED6B2CDDC5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PW487</PKey><PID>00371-177-0000061-85296</PID><PIDType>5</PIDType><SID>S-1-5-21-1895959469-2302638636-2806840924</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 740 Enhanced</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>2.2.4 </Version><SMBIOSVersion major="2" minor="4"/><Date>20091103000000.000000+000</Date></BIOS><HWID>DA2A3D07018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>bMk    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-177-000006-00-2057-7601.0000-2082013
Installation ID: 018853265363114536804166381834758956260690632620202876
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: PW487
License Status: Initial grace period
Time remaining: 43080 minute(s) (29 day(s))
Remaining Windows rearm count: 2
Trusted time: 27/07/2013 04:14:55

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAAABAAEAAgACAAAAAQABAAEA6GF6SnS1fA/84DoeFsZiPUzF8GjI9A==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            DELL          bMk    
  FACP            DELL          bMk    
  HPET            DELL          bMk    
  BOOT            DELL          bMk    
  MCFG            DELL          bMk    
  SSDT            PTLTD         POWERNOW
  ASF!            DELL          bMk    
  SLIC            DELL          bMk

Any help would be gratefully received.

ATB

--
Cheers,
Darren

 

[DocBrown]

I remember that doing a second install with the retail upgrade will work.

:ar: http://www.sevenforums.com/tutorials/31402-clean-install-upgrade-windows-7-version.html

 

[eSCHEn]

Thank you for the advice, I'm attempting it right now. Will report back on the outcome.

ATB

--
Cheers,
Darren

 

[eSCHEn]

Unfortunately no dice.

Upgrade goes through successfully but after letting it all load up back to desktop and attempting activation it fails with the same message.

ATB

--
Cheers,
Darren

 

[DocBrown]

Are you sure you are typing in all the correct letters & numbers of the Key Code ?

 

[VistaKing]

Product key that is on the MGADiag report is the Default Key Windows uses if you don't input a Product key during installation .

Right click on Computer inside the start menu select Properties . Scroll to the bottom click on Change Product Key and type in the Product key that came with your Windows 7 installation disc .

 

[eSCHEn]

Yeah; double, triple and quadruple checked them

Is there any merit in the Microsoft lady's suggestion of installing Vista first? I don't see how it could make any difference but then again, I don't fully get their authentication madness...

ATB

--
Cheers,
Darren

 

[VistaKing]

Is your installation disc an Upgrade or Full edition ?

 

[DocBrown]

The above tutorial link I gave you has worked for thousands of upgrade installs since win7 was first released. Did the University give you the key code or email it to you ?

 

[eSCHEn]

Message is the same whether I click on "Change Product Key" or the activation link directly above it. Screenshot:View attachment 278337

ATB

--
Cheers,
Darren

 

[eSCHEn]

Disk is upgrade edition. I never received a key from my work, I had presumed (and was led to believe) that the existing Vista key would be used. Should I have received a new key for the 7 install? That would certainly explain my problems, especially if what I'm attempting to do is usually successful.

ATB

--
Cheers,
Darren

 

[derekimo]

That is definitely the problem, you need a key for 7

 

[DocBrown]

View attachment 278338

They have to give you a valid key code for it to activate


You can run what you have for 30 days right now, pending a valid key code.

 

[VistaKing]

Did the DVD come in a case ? The only types of upgrade DVDs are retail DVDs that come in a DVD case . What did your work give you ?

 

[eSCHEn]

Ahh bollocks. I distinctly remember them saying it was not needed and as this was an upgrade edition a key would not be required. In fact it's marked in bold. *Sigh* the fact that this is sheer fantasy does not suprise me, par for the course with them unfortunately.

Many thanks to you both for your time and apologies for wasting it on such a trivial problem. ++rep to you both.

ATB

--
Cheers,
Darren

 

[eSCHEn]

No physical media at all, merely an image to burn.

ATB

--
Cheers,
Darren

 

[DocBrown]

How much did they charge you for it ?

 

[derekimo]

Did the DVD come in a case ? The only types of upgrade DVDs are retail DVDs that come in a DVD case . What did your work give you ?

The ISO number is in the first post.

 

[eSCHEn]

About 25GBP if I remember correctly.

ATB

--
Cheers,
Darren

 

[VistaKing]

Did the DVD come in a case ? The only types of upgrade DVDs are retail DVDs that come in a DVD case . What did your work give you ?

The ISO number is in the first post.

Thank you for clarifying

About 25GBP if I remember correctly.

ATB

--
Cheers,
Darren

You should ask your work place to give you a key with the purchase .