Authentec Drivers

[PhreePhly]

Now when you say it allows you to log on, are you already within the OS, or are you logging in from boot up?

Not sure what you mean. I start the laptop, it boots into the Windows welcome screen and I swipe my finger and it boots to the assigned profile. Also, when the computer hibernates, sleeps, or I lock it, the swipe logs me back in.

Also, what type of computer are you using the AES1610 on? Mine is an Asus, and they are terrible about providing updated drivers. Maybe I could use the ones from your manufacturer.

The laptop is from MPC (they went bankrupt 2 years ago, no Win 7 support at all). Again, I got them via Windows Update. They showed up as an optional install, and I installed them.

I don't actually have the install files, or if i do, they are packaged as some kind of MS update. I did look in my Program Files directory and TrueSuite was installed. This was done via the update, not by me.

PhreePhly

 

[dbsimms63]

Now when you say it allows you to log on, are you already within the OS, or are you logging in from boot up?

Not sure what you mean. I start the laptop, it boots into the Windows welcome screen and I swipe my finger and it boots to the assigned profile. Also, when the computer hibernates, sleeps, or I lock it, the swipe logs me back in.

Also, what type of computer are you using the AES1610 on? Mine is an Asus, and they are terrible about providing updated drivers. Maybe I could use the ones from your manufacturer.

The laptop is from MPC (they went bankrupt 2 years ago, no Win 7 support at all). Again, I got them via Windows Update. They showed up as an optional install, and I installed them.

I don't actually have the install files, or if i do, they are packaged as some kind of MS update. I did look in my Program Files directory and TrueSuite was installed. This was done via the update, not by me.

PhreePhly

That's exactly what I was hoping for, this gives me hope. Just wonder why I tried to update the drivers, it said I already had the best. So do I just go into security>windows update and let it look, or do I type something else?

 

[PhreePhly]

Now when you say it allows you to log on, are you already within the OS, or are you logging in from boot up?

Not sure what you mean. I start the laptop, it boots into the Windows welcome screen and I swipe my finger and it boots to the assigned profile. Also, when the computer hibernates, sleeps, or I lock it, the swipe logs me back in.

Also, what type of computer are you using the AES1610 on? Mine is an Asus, and they are terrible about providing updated drivers. Maybe I could use the ones from your manufacturer.

The laptop is from MPC (they went bankrupt 2 years ago, no Win 7 support at all). Again, I got them via Windows Update. They showed up as an optional install, and I installed them.

I don't actually have the install files, or if i do, they are packaged as some kind of MS update. I did look in my Program Files directory and TrueSuite was installed. This was done via the update, not by me.

PhreePhly

That's exactly what I was hoping for, this gives me hope. Just wonder why I tried to update the drivers, it said I already had the best. So do I just go into security>windows update and let it look, or do I type something else?

I would remove the drivers, remove the hardware (go into device manager and disable the scanner). Then restart the computer and re-enable the fingerprint scanner. My scanner has 4 drivers associated with it.

c:\windows\system32\drivers\ATSwpWDF.sys
c:\windows\system32\TruiSuiteCoInst02020000.dll
c:\windows\system32\WdfCoinstaller01009.dll
c:\windows\system32\WinBioPlugins\ATEngineAdapter.dll

I would remove these (an the TrueSuite App) to force windows to search the Update Site.

Just so you know, the date of my driver is 11/24/2009 and is ver 2.0.0.18

PhreePhly

Also, one the drivers are installed, you still need to manage the BioMetric device via the Control Panel. You have to enroll your fingerprints. Just search biometric in the run box of the start menu and it will find the proper control panel app.

 

[PhreePhly]

DBSimms,

Let me know how this works for you (better here than PM so others can follow in a solution). I will try to get the drivers I have from Update, but I've never tried it before, so this may take a while.

PhreePhly

Ok, I figured out how you can get the latest drivers.

Go to http://catalog.update.microsoft.com/v7/site/home.aspx which is the Windows Update Catalog site. You will need to install an add-on to use this site. I suspect it is also an IE only site.

Search authentec and the driver is there. The latest one is the one I have - 2.0.0.18.

 

[dbsimms63]

DBSimms,

Let me know how this works for you (better here than PM so others can follow in a solution). I will try to get the drivers I have from Update, but I've never tried it before, so this may take a while.

PhreePhly

Ok, I figured out how you can get the latest drivers.

Go to Microsoft Update Catalog which is the Windows Update Catalog site. You will need to install an add-on to use this site. I suspect it is also an IE only site.

Search authentec and the driver is there. The latest one is the one I have - 2.0.0.18.

Thanks I appreciate all the help. Would i still go ahead and get rid of all the TrueSuite software and start fresh, or do you think just an update would suffice?

 

[PhreePhly]

I would think the update would install the latest version of the software. I'd try that first and see how it goes. Worst case you uninstall everything and run the update again.

PhreePhly

 

[dbsimms63]

Well I must be a dumb ass. How do you install the driver? I went to the MS site, found the driver, downloaded it to my desktop, so I could find it, now how do I use it? I can't find the folder to put it in. I need help before I throw this out a window.

 

[PhreePhly]

Well I must be a dumb ass. How do you install the driver? I went to the MS site, found the driver, downloaded it to my desktop, so I could find it, now how do I use it? I can't find the folder to put it in. I need help before I throw this out a window.

The file downloaded should be a .msu file. Just double-click the file and it should run.

 

[dbsimms63]

Well I must be a dumb ass. How do you install the driver? I went to the MS site, found the driver, downloaded it to my desktop, so I could find it, now how do I use it? I can't find the folder to put it in. I need help before I throw this out a window.

The file downloaded should be a .msu file. Just double-click the file and it should run.

On the MS site it asked for a folder name where to download the file. I had no idea so I chose desktop. I opened the ZIP, but I don't see the type of file you mentioned. What is the name of the file it should be downloaded directly to? My version is 2.0.0.4.

 

[dbsimms63]

The version I found is the same as yours, 2.0.0.18. It is only 31.7MB, sound right?

 

[PhreePhly]

Well I must be a dumb ass. How do you install the driver? I went to the MS site, found the driver, downloaded it to my desktop, so I could find it, now how do I use it? I can't find the folder to put it in. I need help before I throw this out a window.

The file downloaded should be a .msu file. Just double-click the file and it should run.

On the MS site it asked for a folder name where to download the file. I had no idea so I chose desktop. I opened the ZIP, but I don't see the type of file you mentioned. What is the name of the file it should be downloaded directly to? My version is 2.0.0.4.

What files are in the zip?

 

[dbsimms63]

these are what was in the download

 

[dbsimms63]

Here

 

[dbsimms63]

This was under the 64 folder

 

[dbsimms63]

should there be a folder for the AES1610?

 

[dbsimms63]

I'm so tired and frustrated.

 

[dbsimms63]

I mean I can download them again, especially if I knew which folder to choose.

 

[PhreePhly]

I mean I can download them again, especially if I knew which folder to choose.

No, go to the biometric device properties and update the driver. When it asks, point to the .inf file. That should start the update

 

[dbsimms63]

I mean I can download them again, especially if I knew which folder to choose.

No, go to the biometric device properties and update the driver. When it asks, point to the .inf file. That should start the update

when I right click on AES1610 it asks how do you want to search for drivers, which option do I choose search automatically or browse?

 

[PhreePhly]

I mean I can download them again, especially if I knew which folder to choose.

No, go to the biometric device properties and update the driver. When it asks, point to the .inf file. That should start the update

when I right click on AES1610 it asks how do you want to search for drivers, which option do I choose search automatically or browse?

browse. It will bring up a dialog box and point to the inf file in the AMD64 folder