Auto Update errors, 3 recommended updates Windows7 Home Prem x64

[mark38090]

Emachines EL1352G
Processor AMD Sempron 145 / 2.8 GHz
Memory 2.0 GB
Hard Drive 500.0 GB - 7200.0 rpm
Operating System Microsoft Windows 7 Home Premium 64-bit Edition
Optical Drive DVD±RW (±R DL) / DVD-RAM
Graphics Processor NVIDIA GeForce 6150 SE
Graphics Controller Integrated

KB2719857 error code 800F0826
KB2773072 error code 800F0826
KB2732487 error code 80070005

I think I figured out the bottom one is the one causing the other 2 not to update, but I have gone beyond my troubleshooting skills. All other updates that have come through I can get to suceed if I do them manually, but these 3 just won't cooperate.

 

[NoelDP]

Interesting logs.
Unfortunately, they don't appear to be much use at the moment

The KB2732487 update is purely a fix for a hibernation problem with Bluetooth - does your machine have Bluetooth capability? If not, then I'd be tempted to Hide the patch and not worry too much about it, so long as we can get he other two installed.

Please attach the C:\Windows\WindowsUpdate.log file to a reply - and we'll see if that clarifies why the patches aren't installing.

 

[mark38090]

I think this is the log you requested...

 

[Kaktussoft]

I think this is the log you requested...

In logfile is text "Update is not allowed to download due to regulation"

http://support.microsoft.com/kb/910340/en-us

 

[mark38090]

I think this is the log you requested...

In logfile is text "Update is not allowed to download due to regulation"

Updates are not downloaded or the

So according to this article it's saying that these have been delaying themselves since 8/2012 waiting to prioritize themselves?

 

[Kaktussoft]

I think this is the log you requested...

In logfile is text "Update is not allowed to download due to regulation"

Updates are not downloaded or the

So according to this article it's saying that these have been delaying themselves since 8/2012 waiting to prioritize themselves?

Impossible I think.

Can you install KB2773072 only?
Can you install KB2719857 only?

 

[mark38090]

In logfile is text "Update is not allowed to download due to regulation"

Updates are not downloaded or the

So according to this article it's saying that these have been delaying themselves since 8/2012 waiting to prioritize themselves?

Impossible I think.

Can you install KB2773072 only?
Can you install KB2719857 only?

No, They both give error code 800F0826. I have tried them individually and together, same result.

 

[NoelDP]

The not allowed message is normal - it merely means that Windows Update is waiting for some free CPU time to start the necessary file checks.

 

[mark38090]

The not allowed message is normal - it merely means that Windows Update is waiting for some free CPU time to start the necessary file checks.

But, the first listed update has been waiting for several months. This computer will sometimes go 2 or 3 days without use, how is it possible that it's waiting for something?

 

[NoelDP]

It's not the update that waiting, it's the Windows Update Service.
Every time it starts, it wakes TrustedInstaller to do an integrity check on all downloaded files awaiting installation, prior to assessing the priorities for installation.
All that happens in the background, and waits for the computer to be idle for a certain amount of time before starting. (in the same way that System Restore waits for idle time to create a Restore point)

 

[mark38090]

So do I just keep installing everything else manually and hope that some day it will install and then my system will return to normal?

 

[Kaktussoft]

Emachines EL1352G
Processor AMD Sempron 145 / 2.8 GHz
Memory 2.0 GB
Hard Drive 500.0 GB - 7200.0 rpm
Operating System Microsoft Windows 7 Home Premium 64-bit Edition
Optical Drive DVD±RW (±R DL) / DVD-RAM
Graphics Processor NVIDIA GeForce 6150 SE
Graphics Controller Integrated

KB2719857 error code 800F0826
KB2773072 error code 800F0826
KB2732487 error code 80070005

I think I figured out the bottom one is the one causing the other 2 not to update, but I have gone beyond my troubleshooting skills. All other updates that have come through I can get to suceed if I do them manually, but these 3 just won't cooperate.

"Windows Update error 800f0826 is displayed when an update for Windows has failed to install and is preventing you from installing additional updates. Error 800f0826 does not identify the update that has caused the problem. The update that has caused the problem will display a different error."

So focus on KB2732487 error code 80070005

When you try to install updates by using Microsoft Update or Windows Update, you may receive error 0x80070005. You may receive this error if you don't have the appropriate permissions to install a particular update.

 

[NoelDP]

I'll get back to you - I'm 'otherwise occupied' and playing catch-up at the same time
(I really must get a reliable ISP!)

 

[mark38090]

Any more help?

 

[NoelDP]

Sorry, Mark - I've been rather busy the last few days!
KaktuSoft is correct - the 0x80070005 error is actually an 'Access Denied' error, often implying that permissions somewhere have been mis-set, but sometimes also meaning that the required folder or setting isn't present (which would more properly be an 0x8007002 or...003 error)
The trick is to work out where the failure occurs - and I don't understand the WU log enough to work it out from that.
I'll review all the logs later and see if I can spot something relevant.

 

[mark38090]

Thanks

 

[NoelDP]

Please try installing all three updates by downloading the installers...
Download Update for Windows 7 for x64-based Systems (KB2732487) from Official Microsoft Download Center
Download Update for Windows 7 for x64-based Systems (KB2719857) from Official Microsoft Download Center
Download Update for Windows 7 for x64-based Systems (KB2773072) from Official Microsoft Download Center

Run each one and note the exact error received (if any), and then do a check for updates in WU.

 

[mark38090]

I followed the links you posted and here are the results
2732487 went thru install process, restarted and went thru config process, quit at 7%, machine restarted and failed to configure and restarted and reverted back. Error code 80070005
2719857 went thru install process, restarted and went thru config process, quit at 7%, machine restarted and procedded to 9% then failed to configure and restarted and reverted back. Error code 80070005
2773072 updated with no problems.
I tried the other 2 again after the last one worked and got the same errors again.

 

[NoelDP]

OK - please run new SFC an CheckSUR, and post the new CBS.log and CheckSUR.log files.

 

[mark38090]

Here are the new logs. Thanks again for all your help.