AverMedia DVD EZmaker USB Gold not working on Windows 7 64 bit

[Whatzizface]

My girlfriend has recently decided to start streaming videos on the net. She was using a Dazzle 100 for the first couple days with no problems, then suddenly every time she would connect it, it would attempt to redownload the drivers. And when trying to use it, she would receive a "product being used by another program" error. After spending an entire day searching for a solution, I discovered that it was a common Dazle 100 problem with W7, and we gave up and decided to purchase an Avermedia DVD Ezmaker Gold, which is listed on windows compatibility checklist as compatible with Windows 7 64 bit. The product arrived in the mail, and after first being connected, gave a "driver error" message. When the drivers finally installed, attempts to use the product are met with no video or audio feed by the program that came with it, and a "check to see that its working properly and not in use" and "parameter is incorrect" error on third party software. A driver check from the computer manufacturers site says all the drivers are up to date.

SO, my question to anyone that can help is, what exactly are we doing wrong, or what needs to be fixed? We are both at our wits end with this. Any possible fix would be GREATLY appreciated as I have no idea what it could be.

 

[karlsnooks]

My girlfriend has recently decided to start streaming videos on the net. She was using a Dazzle 100 for the first couple days with no problems, then suddenly every time she would connect it, it would attempt to redownload the drivers. And when trying to use it, she would receive a "product being used by another program" error. After spending an entire day searching for a solution, I discovered that it was a common Dazle 100 problem with W7, and we gave up and decided to purchase an Avermedia DVD Ezmaker Gold, which is listed on windows compatibility checklist as compatible with Windows 7 64 bit. The product arrived in the mail, and after first being connected, gave a "driver error" message. When the drivers finally installed, attempts to use the product are met with no video or audio feed by the program that came with it, and a "check to see that its working properly and not in use" and "parameter is incorrect" error on third party software. A driver check from the computer manufacturers site says all the drivers are up to date.

SO, my question to anyone that can help is, what exactly are we doing wrong, or what needs to be fixed? We are both at our wits end with this. Any possible fix would be GREATLY appreciated as I have no idea what it could be.

Welcome to SevenForums.

When you say you looked it up and it said compatible, did you check to see if it had the Win 7 Logo?

At the compatibility site, you will find two levels of compatibility. Unfortunately, for the first level, then all a mfg has to do is claim his product is compatible. With the logo, then Microsoft has blessed the product.

Is the product logoed?

Have you visited the mfg's weibsite?

 

[Whatzizface]

it has the microsoft logo on the page next to the product

 

[Britton30]

Try this for your specific software... Windows 7 Compatibility: Software Programs & Hardware Devices: Find Updates, Drivers, & Downloads

The logo will read "Compatible for Windows 7" or "Made for Windows 7" if it is.

 

[karlsnooks]

it has the microsoft logo on the page next to the product

To avoid msgs being lost in translation, to avoid system specs not being those of the system involved, and other factors--
please ask your girlfriend to start a thread here.

Ask her to make liberal use of the enter key to insure readability.
Thanks,