backlight will not turn off on dell inspiron 20 all in one

[pjrey]

i know this is the win7 forum... this machine is running 8.1 but i really dont think it has to do with the OS.. maybe im wrong.. either way, i dont have an account for the 8 forum and dont feel like creating one now.

got a new dell inspiron 20 touch, all in one...
i have the power settings set to turn off display after 20 minutes... it turns it off after 20 minutes. totally off, then in 2 seconds, it powers up the backlight... so, i am looking at a blank, black screen...
how can i make the monitor turn off completely like it does on all my other machines?

thanks for your time
pj

 

[fireberd]

Have you considered asking this on the Dell community forum?
http://en.community.dell.com/

People there more familiar with Dell products.

BTW, there are 3 different Inspiron 20 models. Which one do you have? (If it makes a difference).

 

[pjrey]

sorry, it is the dell inspiron 3043
i will try the dell community as well


thanks
pj

 

[pjrey]

posted over at dell... been a week, no responses... anyone have any ideas?

 

[Indianatone]

Yes I have a suggestion. Call Dell for service. This is a new all in one computer so you may need a fix from Dell such as firmware etc.

 

[pjrey]

good idea... i wrote tech support. and will report back... maybe this can help someone else with similar issues

 

[azacamis]

Hi pjrey, did you manage to resolve this issue. I am facing the exact same issue and Dell support is really starting to piss me off. After two site visits, countless emails and phone calls, parts replaced, issue is still seen. I seriously believe this is a firmware issue. We are probably the only two users who spotted this.

Appreciate your reply

https://www.youtube.com/watch?v=Q6fcum-kb2k

 

[pjrey]

hey azacamis, funny you posted today... just updated to win10 thinking maybe that would clear things up. it did not. still having the exact same issue. techs came out and replaced motherboard and monitor... still having same issue.... i have updated to all the latest drivers... nothing has worked... i will keep you posted.. keep me posted please as well!

 

[azacamis]

same here. Motherboard and display replaced but no go. Seriously believe this is design flaw and fixable by BIOS update but as usual tech support have no clue.

I am contemplating of reporting to Energy Star as this clearly disqualify the product.

 

[pjrey]

you should! let me know what happens...

 

[pjrey]

any updates?

 

[pjrey]

.. hello? any updates