Solved Backup Error code: 0x81000019

[gussy]

Greg,

Re. the diagnostics, Windows 7 is not listed as a compatible OS for the iso - is that perhaps why it doesn't work?

I'm going to download the Data Lifeguard Diagnostic - WD Support / Downloads / My Book / My Book Studio Edition - and see if that works at all.

 

[gregrocker]

It's strange because occasionallly users report Data Lifeguard won't boot or run but others can.

I use GWScan which is a version of DL, but I can't find the download any longer.

You might try SeaTools which is pretty universal. There are also HD diagnostics which are well regarded on Universal Boot Disk and Hiren's although I haven't tried them and our favorite manager Partition Wizard CD has a surface scan and scans file system from boot.

 

[Howard Moon]

Hi everyone,

I'm sorry to necro this thread, but I am currently having a 0x81000019 problem myself and would like to better understand some of the suggestions made throughout this thread.

Here is a quote from the very first post in this thread:

Backup location: Expansion Drive (J: ) my external hard drive.
Error code: 0x81000019

i have a 2Tb external hard drive so i'm pretty sure it shouldn't be a space issue.

The think that puzzles me the most is: why do you suggest to enlarge the System-reserved partition, when the OP was trying to create a backup on a large external drive?

Isn't the point of the backup (also called shadow copy) to create an image of the Windows partition and copy it into the desired drive (in this case an external disk)?

Why does anything have to be copied into the System-reserved partition?

I'm really confused right now :S
Thanks in advance!

 

[gregrocker]

What we found is that there needs to be 31mb of free space on Sys Reserved partition to create a SysVolInfo file just to enable creation of an image. If the drive has a letter it will sometimes have been been written onto to take up that space thus causing the error.

The solution is to expand or remove the System Reserved partition, and remove any drive letter in Disk Mgmt: .Drive Letter - Add, Change, or Remove in Windows 7 - Windows 7 Forums

 

[mjf]

Before you bother expanding your System Reserved you may want to try this:
http://www.sevenforums.com/installa...n-cloned-external-hdd-boot-5.html#post1851409

It often fixes the problem.

 

[Howard Moon]

Hey guys,

Just for future reference, I have used the method below (quoted from the 3rd page in this thread):

Here is the Seven Forums tutorial on removing the System Reserved partition: http://www.sevenforums.com/tutorials/71363-system-reserved-partition-delete.html

Follow this with Startup Repair run up to 3 times with reboots until Win7 starts: http://www.sevenforums.com/tutorials/681-startup-repair.html

And it worked. I was finally able to do the windows backup image / shadow copy.




However, now I have another small problem.

My C drive was left with a 100MB empty space where the System-Reserved partition used to be. See image below:



I tried using the Partition Wizard Bootable CD to extend the Windows partition into this space (in other words, enlarge it to the left), but it doesn't let me.

Any ideas of how I can get these 100MB back?

It it possible to make a 100MB partition there and then "merge" both partitions? Seems like the merge function is disabled in the free version of Partition Wizard.

Thanks in advance!

HM

 

[Howard Moon]

Nevermind, I fixed the problem.

I tried Hiren's Boot CD, which includes a Home Edition of Partition Wizard in it's Mini WinXP environment.

With this PW I was able to extend the Windows partition to occupy all of my C drive.

I had to run the Startup Repair procedure a couple of times after that, though. But everything is working now!

Cheers,
HM

 

[gregrocker]

You must have been clicking on the 100mb instead of C to Resize Win7 to the left. But glad you got it done, and with the boot disk which is the only failsafe method besides Disk Mgmt, since all other Partition managers and even PW Home edition can and will fail during resizing which can result in data loss.

Nice work, Howard!

 

[zebloc]

I found how to fix it

I found how to fix it on Boardreader.com from BobK1110:
Run services.msc, stop COM+ Event System then restart it.
My backup worked fine.
zebloc.

 

[cd0001]

zebloc message

I found how to fix it on Boardreader.com from BobK1110:
Run services.msc, stop COM+ Event System then restart it.
My backup worked fine.
zebloc.

Thanks for the info. This worked beautifully.

 

[mjf]

For other this tutorial could help
http://www.sevenforums.com/tutorials/230477-backup-error-0x81000019-fix.html

 

[HoneycombAG]

How do you fix error 0x81000019 if your "system reserved" partition is "EFI System Partition" instead?

 

[gregrocker]

Have you made any changes in your partitioning structure at all? Post back screenshot of Disk Management - Post a Screen Capture Image

Are there any other performance issues? Go over your install thoroughly with the Troubleshooting Steps for Windows 7 which will turn up most problems.

If its limited to Win7 backup then I'd consider an alternative like Macrium - Image your system which is heavily preferred here, or the premium Acronis app which comes with any WD or Seagate drive in the mix. These are better choices anyway.

 

[HoneycombAG]

Current Pending Sector > 0, WD My Passport 0730 USB Device

Well, there is some news to report, I did a System Restore back before everything broke and the backup succeeded. But then ...

My external hard disk reported an error this morning, so I'm running Data Lifeguard on it. Do they make those on bootable CD-ROM or USB images, rather than floppies? What if I need to quit Windows to diagnose a problem on my internal drive?



About partitions ... It doesn't take into account about the 128 MB "Microsoft System Reserved" partition which is always created on GPT volumes. I suppose if this area was used as a scratch disk it probably wasn't cleaned.

 

[gregrocker]

Is this exactly what you did? System Restore.

WD Data Lifeguard doesn't have a bootable app any longer except on some boot disks that are not supported here. It should be definitive.

Make sure your data is backed up from External and then also run a full Disk Check with both boxes ticked.

 

[mjf]

You can schedule a disk check as mentioned above.
I'm not sure why a DOS bootable Lifeguard check is not supposed to work anymore???
WD Support / Downloads / SATA & SAS / WD VelociRaptor
Personally I'd just opt for the scheduled Windows Disk Check.

 

[gregrocker]

Thanks for the heads-up Michael. The bootable Data Lifeguard disappeared several years ago. I inquired of WD a year or more ago and heard nothing. John Carrona who keeps HD Diagnostic list told me in November it still wasn't available for some reason. All that remained on their website in that time was making a bootable floppy.

That .pdf tutorial on making flash stick with Rufus apparently just came out in Feb 2014 after several years' wait. I don't know if its been changed on all of their Product pages but will bookmark it.

 

[mjf]

Just to add Greg I have not used this DOS version. The link I gave was for a a VelociRaptor but the same software is shown as applicable to the WD Black, Green (& others).
WD Support / Downloads / SATA & SAS / WD Black
I'm not guaranteeing it and certainly back up your HDD first.