Solved Bex 64 error

[WraithC]

Hi,

I'm not sure if I'm posting in the correct place but I'm really struggling to find a fix for the problem that I keep having, really hoping someone can help me.

I'm trying to play City:Skylines but every time I try and load the game i get a windows error messing saying the .exe is not responding with the following error details.

Problem signature:
Problem Event Name: BEX64
Application Name: Cities.exe
Application Version: 5.4.2.58278
Application Timestamp: 57f6dbf5
Fault Module Name: StackHash_0584
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 000007fefc9c3e40
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057
Additional Information 1: 0584
Additional Information 2: 05844721ba6f46935da4f741075b96d8
Additional Information 3: cfd7
Additional Information 4: cfd727e056ffff4bf82e32abe5e4efc5


I have played the game previous to getting this error message and I dont recall anything changing from when I last played apart from maybe upgrading my GFX card.


I really hope someone can help.

Thank you.

 

[Mellon Head]

Have you tried uninstalling the game and reinstalling it again? It sounds like the .exe is corrupted.

 

[WraithC]

Yea, I've tried uninstalling and reinstalled a couple of times but still doesnt seem to work

 

[WraithC]

I found the cause of the issue, its Razer Synapse on start up. disabling that seems to let me play again