Solved BitDefender Threat scanner error

[alexhob123]

Hi again everyone another problem with my laptop apparently when I restart or shut down my laptop this message pops up about BitDefender threat scanner is there anyway to stop this message from popping up thanks guys

 

[torchwood]

Hi Alex,
Easy way
Go progs/features
Select uninstall IT gives you a >> repair << option.

not seen that on mine today, mine updated as of an hour ago.

Roy

 

[alexhob123]

Is this in control panel torchwood

 

[alexhob123]

Can you tell me how to do it your way in more detail dude I don't quite understand how you do it that way thanks torchwood

 

[torchwood]

Hi Alex,
Control panel >> programmes & features >>scroll to Bitdefender highlight(click on it), then on top bar select uninstall/change, then repair.

roy

 

[ThrashZone]

Hi,
Easiest way is to use the start menus search
Type uninstall a program

 

[alexhob123]

Okay will do it some othertime okay

 

[DonnaB]

Hi alexhob123,

If the repair as instructed above is not successful, please follow the instructions found here and download the BDRepair tool. Make sure to choose the appropriate patch for your Operating System Architecture; etal as 32 or 64-bit.

If for some reason that fails, you will need to uninstall then reinstall to software.

Please let us know the results.

Donna

 

[alexhob123]

I tried the BDRepair tool and that didn't work but I will tourchwoods way first then I will try your second bit after okay

 

[DonnaB]

Thank you for letting me know that the BDRepair was not able to fix the problem. This bit of information may help others in their quest for a solution. Please keep us informed...

 

[alexhob123]

Bitdefender is not even installed on my laptop so what do I do now

What if I delete the file will that fix it I just deleted it

Or should I reinstall it again or what torchwood

 

[ThrashZone]

Hi,
Click Start and type in the search box
uninstall a program
Click on the suggestion or hit the enter key
On the top right next to the question mark symbol switch the page view to list
All existing programs will be listed in one page
Use the snipping tool to take a screen shot and upload it here.

Use the links above my signature on how to take and upload screen shots here if you need help with that.

 

[alexhob123]

here they are

Click on the suggestion or hit the enter key what do you mean i can't find it

 

[ThrashZone]

Hi
Click Start and type in the search box
task scheduler
Hit the enter key....

On the left column expand the task scheduler library with the little triangle on the left of it,
See if there are any bit defender tasks.
Could of came with any number of downloads you've used in the past.
When did all of this start exactly and what was the last several downloads you have done before the issue started ?

 

[alexhob123]

Nope there are no BitDefender tasks

 

[torchwood]

Hi Alex,
can you go
Computer >> C >> program files/program files X86, any BitDefender entries,
especially these 2 known malware
c:\Program Files\BitDefender 2011
c:\Program Files\BitDefender 2011\bitdefender.exe

BitDef logs
go to
c > windows > bitDef >> logs >> gdzXXXX

NOT
C > windows > temp

please run AdwCleaner, post results
AdwCleaner Download


Roy

 

[alexhob123]

Hi Alex,
can you go
Computer >> C >> program files/program files X86, any BitDefender entries,
especially these 2 known malware
c:\Program Files\BitDefender 2011
c:\Program Files\BitDefender 2011\bitdefender.exe

BitDef logs
go to
c > windows > bitDef >> logs >> gdzXXXX

NOT
C > windows > temp

please run AdwCleaner, post results
AdwCleaner Download


Roy

No BitDefender entries in either areas running adwCleaner now will post results after

 

[alexhob123]

Here are the results

 

[torchwood]

Hi Alex,
as with all Adware cleaners, its possible that it deletes items that you use, but are classified as
Potentially unwanted programs.

Check if you want anything referenced to be reinstalled.

There are some really strange entries.

Reboot once ADWcleaner has deleted the entries.

Report back if that pop-up re-appears

Roy

 

[alexhob123]

okay i will do