Solved Black Background-GoogleChrome,ControlPanel, Mozilla Thunderbird

[FredricJLowe]

HP Pavilion laptop running Windows 7 64 bit.
Recently when opening Google Chrome it appears with black background. I googled the issue and turned off hardware acceleration. No help. Also when opening Mozilla Thunderbird email the background is also black.
When I went into Control Panel this morning, the background is also black.

What is causing this issue and how can this be fixed?

 

[Paul Black]

Hi FredricJLowe,

HP Pavilion laptop running Windows 7 64 bit.
Recently when opening Google Chrome it appears with black background. I googled the issue and turned off hardware acceleration. No help. Also when opening Mozilla Thunderbird email the background is also black.
When I went into Control Panel this morning, the background is also black.

What is causing this issue and how can this be fixed?

Some questions and suggestions first!

[1] Have you installed any new hardware, software or updates prior to this problem?
[2] Have you got a restore point prior to this problem?
[3] Run Malwarebytes [FREE] => Malwarebytes [FREE].
[4] Run a FULL system Anti-Virus scan.
[5] Are there any new items that have appeared in the Startup tab of msconfig?

I hope this helps!

 

[FredricJLowe]

I ran Malwarebytes and Norton Anti Virus Full Scan but the issue persists.

When I tried to run System Restore, it just hung that it was initializing so I rebooted the computer and it said it had not finished running do I wish to continue or not. I closed out.

I checked and the black background persists on everything.

 

[Paul Black]

Hi FredricJLowe,

When I tried to run System Restore, it just hung that it was initializing so I rebooted the computer and it said it had not finished running do I wish to continue or not. I closed out.

How long did it run before you interupted the System Restore procedure [System Restore shouldn't take longer than an hour!]?
Did you try a restore point prior to the one mentioned above that hung?

SUGGESTION: Try running the System Restore with Norton disabled as Norton interferes with the process. Obviously disconnect from the Internet first!

I hope this helps!

 

[FredricJLowe]

Thanks Paul,

I think it was running about an hour. I just disabled Norton for 5 hours and disconnected from the internet.

Running the system restore again to a critical Windows update point 11/21/18.

I'll keep you updated when I return later this afternoon.

Thank you.

 

[Paul Black]

Hi FredricJLowe,

Running the system restore again to a critical Windows update point 11/21/18.

I'll keep you updated when I return later this afternoon.

OK, fingers crossed!

If the System Restore works, you will just have to re-install any software that you installed between the date of the System Restore point and now!

[1] Have you installed any new hardware, software or updates prior to this problem?
[5] Are there any new items that have appeared in the Startup tab of msconfig?

You didn't answer my two questions above!

I hope this helps!

 

[FredricJLowe]

Oh, it's my brother's computer. I didn't have a chance to ask him if he knowingly downloaded any programs or not.

I forgot to look in msconfig but since I just got here, I haven't a clue if there are any new items appearing in startup.

When System Restore finishes, I'll look in startup to see if I see anything.

 

[Paul Black]

Hi FredricJLowe,

When System Restore finishes, I'll look in startup to see if I see anything.

 

[torchwood]

if its a Black background on everything sounds like its lost its genuine status

run this on it, copy/paste the output from the tool from here
Windows Genuine and Activation Issue Posting Instructions

Roy

 

[Bongo]

Take a screenshot of the Control Panel so we can see it.
Use these tutorials for posting screenshots.
Screenshot with Paint
How to Use the Snipping Tool in Vista - Vista Forums
Screenshots and Files - Upload and Post in Seven Forums


Did you change themes?


Jerry

 

[FredricJLowe]

It wouldn't let me copy it. I took a jpg instead. You can see it is a black background too.

System Restore did not finish. It said something about a file.

 

[FredricJLowe]

Attached jpg of the Windows Genuine and Activation Issue as well as Control Panel.

I wouldn't let me copy it.

System Restore did not complete successfully it said. Something about a file.

 

[FredricJLowe]

I went into Themes and it says Color Black. I noticed the background color for the desktop was also Black. I changed that to a custom blue. But the issue still persists when I open anything.

 

[Bongo]

Change to a different theme, you are using a high contrast theme, change to aero or the 2 the red arrow is pointing to.


Jerry

 

[FredricJLowe]

I don't see those options at all for themes. I cliked on High Contrast settings and it was already selected as OFF, but I did turn it on first and adjust it High Contrast White and then cliked Off. Mozilla Thunderbird background is now WHITE. Same with background on Control Panel. Google Chrome background is still Black.

 

[FredricJLowe]

I went into Google Chrome settings, Themes, and changed to a different one. Issue appears to be solved!!!

Thank you to all of you!!!

 

[torchwood]

Suggest you use our sister W10 site as thats what your running according to the tool


Roy

 

[FredricJLowe]

That's interesting in that you say its Windows 10. I know he tried upgrading to Windows 10 but when I went into System and Security in the Control Panel, it says Windows 7 under Backup and Restore, but in System it says Windows 10. He upgraded from Windows 7 to Windows 10.

Thank you for bringing that to my attention for further assistance Roy.

 

[Bongo]

You're Welcome