Solved Black Screen of Death combined with desktop freezing

JoshL90

New member
Local time
6:31 PM
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18
Let me start at the beginning of my current saga.

1. I received a blue screen of death about 4 months ago, the first time I had ever received one before. I restarted my computer and everything has been fine since then.

2. More often than not, I close my laptop at the end of the night and let it hibernate, only shutting it down every once in a while or restarting for windows update. Last night, I opened my laptop and had a few Chrome tabs open, as per usual, and everything was fine. Then for some reason everything froze. A freeze that locked everything up. I want to attribute this to windows update reminding me to restart after my previous update. I proceeded to force shut down and restart, then the black screen of death hit me. Just the mouse on the pitch black screen. Prior to the initial black screen of death, a popup occurred wanting me to end the process of "Windows Operating System" if memory serves. Since the computer is frozen, rarely can I click cancel on this. (Note: this popup will continue to happen later on)

3. I did a system restore to the first previous date at the F8 screen upon startup. It was successful but same result. I attempted further system restore points to the 3 other restore points but they all failed.

4. Several attempts to boot into Safe Mode were unsuccessful. Further attempts to boot into the regular startup resulted in being stuck at the Black Screen of Death.

5. Finally calling it quits for the night, I started back again this morning with a chkdsk from the F8 screen upon startup. It came back with the first stage reporting: "2111 large file records processed, 0 bad file records processed, 2 EA records processed, 53 reparse records processed." All other 4 stages were clear.

6. Following this, I booted into Safe mode successfully and was able to save important documents and went to msconfig. There, I did a diagnostic startup with nothing running, rebooted and the computer worked correctly. I switched over to selective startup with very little running upon startup and everything was fine. This makes me think that it is a software issue.

7. I eventually got back into my normal startup that loaded everything on startup. The result almost looked good but then it froze once more, turning into the Black Screen of Death.

I am unsure where to go from here. I will post my computer's specs below. Thank you for any and all comments and support.

HP DV8t-1100, Windows 7 Professional x64

Processor (CPU)
Type : Intel® CoreTM i7-720QM Quad Core processor
Speed : 1.6GHz with Turbo Boost up to 2.8 GHz
Cache : 6MB L3

Memory
RAM : 8GB DDR3 System Memory (2 Dimm)

Graphics Card
1GB Nvidia GeForce GT 230M
 

My Computer My Computer

At a glance

Windows 7 Professional x64
Computer type
Laptop
Computer Manufacturer/Model Number
HP
OS
Windows 7 Professional x64
Also, when the Black Screen of Death occurs, no keys work. Not ctrl-alt-del. Not shift 5 times. Holding the power button to shut down is the only thing to do.
 

My Computer My Computer

At a glance

Windows 7 Professional x64
Computer type
Laptop
Computer Manufacturer/Model Number
HP
OS
Windows 7 Professional x64
Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

picture.php
 

My Computer My Computer

At a glance

Windows 10 Pro x64 ; Xubuntu x64Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz16GB Corsair Vengance DDR3 @ 661 MHz Dual Cha...EVGA NVidia GTX 560 1024MB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
I disabled everything on startup through msconfig except the basic files for operation and am slowly loading things back one by one. It looks like something that loads on startup is screwing it up. Attached is the .ZIP file
 

My Computer My Computer

At a glance

Windows 7 Professional x64
Computer type
Laptop
Computer Manufacturer/Model Number
HP
OS
Windows 7 Professional x64
No .dmp files present.

Follow this:
http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

Now do this:

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

I recommend creating a system restore point before turning on driver verifier:
http://www.sevenforums.com/tutorials/697-system-restore-point-create.html

If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
http://www.sevenforums.com/tutorials/69585-safe-mode.html
 

My Computer My Computer

At a glance

Windows 10 Pro x64 ; Xubuntu x64Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz16GB Corsair Vengance DDR3 @ 661 MHz Dual Cha...EVGA NVidia GTX 560 1024MB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
Should I do a small or kernel dump file?
 

My Computer My Computer

At a glance

Windows 7 Professional x64
Computer type
Laptop
Computer Manufacturer/Model Number
HP
OS
Windows 7 Professional x64
Should I do a small or kernel dump file?

I think Windows defaults to small dump file, so that's the one I'd choose, if it's not selected.

A Kernel Memory Dump contains all the memory in use by the kernel at the time of the crash.

A Small Memory Dump is much smaller than the other two kinds of kernel-mode crash dump files. It is exactly 64 KB in size, and requires only 64 KB of page file space on the boot drive. It includes the bug check message and parameters, as well as other bluescreen data.

A Complete Memory Dump is the largest kernel-mode dump file. This file includes all of the physical memory that is used by Windows. A complete memory dump does not, by default, include physical memory that is used by the platform firmware.

I'm not sure the pros and cons of a Complete Memory Dump in terms of debugging, I know it will produce a massive dump file though. lol
 

My Computer My Computer

At a glance

Windows 10 Home x64AMD FX-8320 @ 3.5 GHz4 x 2 GB G Skill Ripjaws DDR3-1600EVGA Nvidia GTX 550 Ti 1 GB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 10 Home x64
CPU
AMD FX-8320 @ 3.5 GHz
Motherboard
Gigabyte GA-990FXA-UD3 (rev. 4.0)
Memory
4 x 2 GB G Skill Ripjaws DDR3-1600
Graphics Card(s)
EVGA Nvidia GTX 550 Ti 1 GB
Sound Card
Realtek
Monitor(s) Displays
Acer S201HL
Screen Resolution
1600x900
Hard Drives
1 x 240 GB OCZ SSD
1 x 60 GB Intel SSD
1 x 1 TB Samsung HDD
PSU
Silverstone Strider 750w Modular
Case
Antec 300 Illusion
Cooling
Air
Keyboard
Microsoft
Mouse
HP
Antivirus
Microsoft Security Essentials
Browser
Google Chrome
My default was a kernel. I followed the dump files instructions but didn't receive a prompt to restart my computer.
 

My Computer My Computer

At a glance

Windows 7 Professional x64
Computer type
Laptop
Computer Manufacturer/Model Number
HP
OS
Windows 7 Professional x64
My default was a kernel. I followed the dump files instructions but didn't receive a prompt to restart my computer.

If no options were changed, I don't think it requires you to restart... if you changed any options but didn't get the restart prompt, I'd manually restart the computer.

Of course, in the article it says "If prompted..." so it might depend on certain things, I don't know for sure.
 

My Computer My Computer

At a glance

Windows 10 Home x64AMD FX-8320 @ 3.5 GHz4 x 2 GB G Skill Ripjaws DDR3-1600EVGA Nvidia GTX 550 Ti 1 GB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 10 Home x64
CPU
AMD FX-8320 @ 3.5 GHz
Motherboard
Gigabyte GA-990FXA-UD3 (rev. 4.0)
Memory
4 x 2 GB G Skill Ripjaws DDR3-1600
Graphics Card(s)
EVGA Nvidia GTX 550 Ti 1 GB
Sound Card
Realtek
Monitor(s) Displays
Acer S201HL
Screen Resolution
1600x900
Hard Drives
1 x 240 GB OCZ SSD
1 x 60 GB Intel SSD
1 x 1 TB Samsung HDD
PSU
Silverstone Strider 750w Modular
Case
Antec 300 Illusion
Cooling
Air
Keyboard
Microsoft
Mouse
HP
Antivirus
Microsoft Security Essentials
Browser
Google Chrome
My default was a kernel. I followed the dump files instructions but didn't receive a prompt to restart my computer.

If no options were changed, I don't think it requires you to restart... if you changed any options but didn't get the restart prompt, I'd manually restart the computer.

Of course, in the article it says "If prompted..." so it might depend on certain things, I don't know for sure.

That makes sense though not sure why there weren't any dump files included in the zip file that was created.
 

My Computer My Computer

At a glance

Windows 7 Professional x64
Computer type
Laptop
Computer Manufacturer/Model Number
HP
OS
Windows 7 Professional x64
I've had that happen before myself.
 

My Computer My Computer

At a glance

Windows 10 Home x64AMD FX-8320 @ 3.5 GHz4 x 2 GB G Skill Ripjaws DDR3-1600EVGA Nvidia GTX 550 Ti 1 GB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 10 Home x64
CPU
AMD FX-8320 @ 3.5 GHz
Motherboard
Gigabyte GA-990FXA-UD3 (rev. 4.0)
Memory
4 x 2 GB G Skill Ripjaws DDR3-1600
Graphics Card(s)
EVGA Nvidia GTX 550 Ti 1 GB
Sound Card
Realtek
Monitor(s) Displays
Acer S201HL
Screen Resolution
1600x900
Hard Drives
1 x 240 GB OCZ SSD
1 x 60 GB Intel SSD
1 x 1 TB Samsung HDD
PSU
Silverstone Strider 750w Modular
Case
Antec 300 Illusion
Cooling
Air
Keyboard
Microsoft
Mouse
HP
Antivirus
Microsoft Security Essentials
Browser
Google Chrome
Does the computer need to be on 24 hours straight when the Driver verifier is running?
 

My Computer My Computer

At a glance

Windows 7 Professional x64
Computer type
Laptop
Computer Manufacturer/Model Number
HP
OS
Windows 7 Professional x64
That I don't know... sorry.

My computer is always on, unless I'm cleaning it out, the power is out, etc.
 

My Computer My Computer

At a glance

Windows 10 Home x64AMD FX-8320 @ 3.5 GHz4 x 2 GB G Skill Ripjaws DDR3-1600EVGA Nvidia GTX 550 Ti 1 GB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 10 Home x64
CPU
AMD FX-8320 @ 3.5 GHz
Motherboard
Gigabyte GA-990FXA-UD3 (rev. 4.0)
Memory
4 x 2 GB G Skill Ripjaws DDR3-1600
Graphics Card(s)
EVGA Nvidia GTX 550 Ti 1 GB
Sound Card
Realtek
Monitor(s) Displays
Acer S201HL
Screen Resolution
1600x900
Hard Drives
1 x 240 GB OCZ SSD
1 x 60 GB Intel SSD
1 x 1 TB Samsung HDD
PSU
Silverstone Strider 750w Modular
Case
Antec 300 Illusion
Cooling
Air
Keyboard
Microsoft
Mouse
HP
Antivirus
Microsoft Security Essentials
Browser
Google Chrome

My Computer My Computer

At a glance

Windows 10 Pro x64 ; Xubuntu x64Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz16GB Corsair Vengance DDR3 @ 661 MHz Dual Cha...EVGA NVidia GTX 560 1024MB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518

My Computer My Computer

At a glance

Windows 7 Professional x64
Computer type
Laptop
Computer Manufacturer/Model Number
HP
OS
Windows 7 Professional x64

My Computer My Computer

At a glance

Windows 10 Pro x64 ; Xubuntu x64Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz16GB Corsair Vengance DDR3 @ 661 MHz Dual Cha...EVGA NVidia GTX 560 1024MB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518

My Computer My Computer

At a glance

Windows 7 Professional x64
Computer type
Laptop
Computer Manufacturer/Model Number
HP
OS
Windows 7 Professional x64
Just use your computer as you normally would.
When or if you get a BSOD post the logs as requested.
Those logs will give Golden needed information.
 

My Computer My Computer

At a glance

Windows 10 Pro. 64/ version 1709 Windows 7 Pr...Intel i7-6800K @ 4.3Corsair Platinum 16 gig @2400EVGA GTX 1070 OC
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
And I'm selecting all of the drivers that are not Microsoft Corporation?
 

My Computer My Computer

At a glance

Windows 7 Professional x64
Computer type
Laptop
Computer Manufacturer/Model Number
HP
OS
Windows 7 Professional x64

My Computer My Computer

At a glance

Windows 10 Pro x64 ; Xubuntu x64Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz16GB Corsair Vengance DDR3 @ 661 MHz Dual Cha...EVGA NVidia GTX 560 1024MB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
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