Black Screen of Death true black no keys work at all!!!HELP

greg18

New member
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8:22 AM
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i believe virus deleted a system 32 exe file it is a confident guess. I have a true black screen nothing at all comes up doesn't load anything no hot keys work. windows 7 hp laptop I need to know if I can get into bios if f keys don't work, cd repair disk don't work. what can I do power button and wifi button lights up on keyboard and fans are running but black screen no response. it is not a graphic card problem not a hardware problem at all. please help
 

My Computer My Computer

At a glance

windows 7
Computer type
PC/Desktop
Computer Manufacturer/Model Number
hp
OS
windows 7

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bits 7601...Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz4,00 GBATI Mobility Radeon HD 5400 Series
Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
Do you see a blinking text cursor on the black screen? (most likely on top left of screen)
Mouse pointer?

Or really..... nothing at all?
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bits 7601...Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz4,00 GBATI Mobility Radeon HD 5400 Series
Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
yes I know and am familiar with boot options and getting in to bios granted this is a newer computer however this is all the things I tried.
1. power f8 2. esc then f2 3. f9-f12 4. control alt delete 5. I used windows 7 repair disk 6. holding power for 60 seconds 7. removed hard drive just to see if it would boot from cd kinda shot in the dark. and absolutely no response at all
when I turn power button on absolutely nothing comes up at all no splash screen no cursor nothing at all just straight black I didn't drop computer got a virus and it shut down and went black and stayed that way oh also I tried hooking up separate monitor and got no signal also shot in the dark
 

My Computer My Computer

At a glance

windows 7
Computer type
PC/Desktop
Computer Manufacturer/Model Number
hp
OS
windows 7
yes I know and am familiar with boot options and getting in to bios granted this is a newer computer however this is all the things I tried.
1. power f8 2. esc then f2 3. f9-f12 4. control alt delete 5. I used windows 7 repair disk 6. holding power for 60 seconds 7. removed hard drive just to see if it would boot from cd kinda shot in the dark. and absolutely no response at all
when I turn power button on absolutely nothing comes up at all no splash screen no cursor nothing at all just straight black I didn't drop computer got a virus and it shut down and went black and stayed that way oh also I tried hooking up separate monitor and got no signal also shot in the dark
Really no way to enter the bios?
Hard disk is spinning?

Normally you see a BIOS splash screen?
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bits 7601...Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz4,00 GBATI Mobility Radeon HD 5400 Series
Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
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