Black Screen of Death

[gwest314]

I was on my computer and picked up a virus, now instead of my desktop, i have a black screen with absolutely nothing on it, i cannot right click, I have to navigate my computer with task manager. If anyone has any insight on this problem, i would appreciate hearing it.

 

[Jonathan_King]

Welcome!

Have you removed the virus yet?

For your info I have asked the mods to move this thread to the Security forum:

System Security - Windows 7 Forums

 

[gwest314]

My trial Mcafe ran out a few days ago and was, a little to late, eventually going to get trend micro on here. I dont know if the virus is still there. Im not getting any pop ups freaking out about a virus, probably because they dont have a place to pop up from.

 

[Jonathan_King]

Please do a scan with Malwarebytes.

What are the symptoms of the virus?

 

[gwest314]

Well, as far as I know the only thing wrong is lack of desktop, icons, taskbar, and the ability to right click on the desktop.

 

[Jonathan_King]

How do you know you got a virus? Could the problem be something else?

Your system restore points may be infected if it is truly a virus, but consider this anyway: http://www.sevenforums.com/tutorials/700-system-restore.html

 

[gwest314]

Well, I had a desktop until i ran a system restore, and i was getting pop ups about a virus and a keylogger

 

[Jonathan_King]

Definitely run a free scan using Malwarebytes.
​

 

[gwest314]

Ok I will do that

 

[gwest314]

In the case this works, thanks for the help/advice

 

[gwest314]

If I were to use my Windows 7 Disc to restore my OS would I lose Skype? My computer came with it free and I dont know much about it

 

[Jonathan_King]

If the computer came with Skype, it should stay on it.

In case you lose Skype, you can download it for free from here: Skype 4.2 for Windows - Download the latest version of Skype and get free computer calls

 

[gwest314]

My dad likes the program Trend Micro, because he can use it on multiple computers and only pay for it once, versus paying for other security programs for each computer. Is it worth it? I ran it before and I felt like it slowed the computer and it missed some things.

 

[Jonathan_King]

No, not worth it. There is no reason to pay for anti-virus anymore.

You can use the free Microsoft Security Essentials on as many computers as you want without paying anything.

 

[gwest314]

Ok, so I let the scan run, and went out and mowed my front lawn, i came back, and i was at my log in screen, and when i logged in, everything was still messed

 

[Jonathan_King]

Try running Malwarebytes again, this time keep an eye on it.

 

[gwest314]

I can't open it through task manager, i went through program files(86) and tried each malware icon and none of them did anything

 

[Jonathan_King]

Try running this in Task Manager:

"C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe"

 

[Jacee]

See if you can open it in safe mode.

 

[gwest314]

Nothing happened