blank screen issue

[tlchewning27]

Hello all,

My brothers computer is running windows 7 home edition and has been working great since he upgraded a couple months ago. To his dismay this morning when he went to use it the screen was blank with a movable mouse cursor, after a forced restart upon rebooting there was no windows loading screen of any kind just an almost instant blank screen with a movable mouse cursor. I am fairly computer savy so i tried to press f8 to see if i could get access to safe mode. Every force restart leads to the same thing even when i put the windows installation disk to see if it could boot up to the disk for a repair. If its any help i tried to press SHIFT 5 times to see if the "Sticky keys" window would pop up and it did. Any ideas?

Thanks in advance,
Tyler

 

[Frostmourne]

Did the sticky keys actually pop something up, and did safe mode work?

 

[tlchewning27]

boot up and safemode selection screens dont show along with any sort of loading screen it pretty much instantly comes up to a blank screen with the cursor as soon as the power button is pressed. In reference to the sticky key yes for some reason that pop up appeared on the blank screen

 

[Frostmourne]

Your GPU seems to be OK if its showing something - is this an ASUS motherboard? Can you fill in your hardware specs?

 

[tlchewning27]

Its my brothers computer so i dont know much about the hardware specs and lets just say he is on the opposite side of a computer genius. Its a compaq presario c700.

It was purchased last year so i looked up the specs and this is what i found online don't know if thats any help.

Compaq Presario C700 Specifications:

• 15.4″ WXGA High-Definition HP BrightView (glossy) Widescreen Display (1280 x 800)
• Intel(R) Pentium(R) dual core processor T2310 (1.46 GHz, 1MB L2 Cache, 533MHz FSB)
• 1GB DDR2 System Memory (2x 512MB)
• Intel(R) Graphics Media Accelerator X3100
• Broadcom(R) 802.11b/g WLAN
• Fujitsu MHY2120BH 120GB 5400RPM SATA Hard Drive
• Optiarc DVD RW AD-7560A 8X DVD+/-R/RW with Double Layer Support
• 6-cell, 44 watt-hour Lithium Ion Battery
• Windows Vista Home Premium (32-bit)
• 14.1 (L) x 10.11 (W) x 1.29 (min H)/1.58″ (max H)
• 6.4 lbs
• 1-year HP Accidental Damage Protection with Pick Up and Return

 

[Frostmourne]

Ahh, its a laptop, download a linux live cd and see if that loads - if it does your card is fine and the integrated intel GPU should work fine. Before that, can you see if safe mode with command prompt works?

 

[tlchewning27]

How would i do that if the screen is completely blank?

 

[Frostmourne]

Try a linux live cd - it loads into memory and should appear.

 

[tlchewning27]

do i have to download that somewhere and burn it as a bootable? i dont understand what linux has to do with windows 7

 

[patwhatsthat]

Try turning off the laptop, unplug it from the wall and remove the battery for a few minutes and try again

 

[Frostmourne]

The point is to see if your GPU works - if it doesn't load the CD, it may be physically damaged. Otherwise, reinstall and reformat 7.

 

[tlchewning27]

wow thank you that worked some how what was wrong?

 

[Frostmourne]

What worked? The live CD? If it does, reinstall 7, but while in the live CD, copy off your files to an external USB and reformat and reinstall 7. Your GPU looks OK then.

 

[patwhatsthat]

If you were talking about the battery removal post the issue is probably with some power savings setting on the computer either in the control panel, or in the device manager for each device, properties, power management tab. I assume when he did the upgrade on the laptop he downloaded all the newest drivers that would help Windows 7 support the installed devices?

 

[justin24]

I am having a simliar problem and i do have a asus

Your GPU seems to be OK if its showing something - is this an ASUS motherboard? Can you fill in your hardware specs?

here my specs;
Processor; Intel(R) Core(TM)2 Duo CPU E7400 @ 2.50GHz
Ram: 4.00Gb
motherboard: Asus P5n7a-vm
Windows 7 Ultimate 64-bit

 

[Frostmourne]

Your GPU seems to be OK if its showing something - is this an ASUS motherboard? Can you fill in your hardware specs?

here my specs;
Processor; Intel(R) Core(TM)2 Duo CPU E7400 @ 2.50GHz
Ram: 4.00Gb
motherboard: Asus P5n7a-vm
Windows 7 Ultimate 64-bit

If your GPU is showing the live cd reinstall 7.