Blue Screen error with usbvideo.sys debug help please

[dtvgirl]

I have the following blue screen error that is happening intermittently. It gives me an error with file usbvideo.sys.

Any help would be greatly appreciated.

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

0x1000007e
ffffffff`c0000005
fffff880`0743301a
fffff880`03177998
fffff880`03177200

I am running Windows 7 Home Premium 64bit.

Thanks.

 

[JMH]

I have the following blue screen error that is happening intermittently. It gives me an error with file usbvideo.sys.

Any help would be greatly appreciated.

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

0x1000007e
ffffffff`c0000005
fffff880`0743301a
fffff880`03177998
fffff880`03177200

I am running Windows 7 Home Premium 64bit.

Thanks.

Hi dtvgirl

Please read & follow what the link advises.....

http://www.sevenforums.com/tutorials/83172-dump-files-upload-seven-forums.html

 

[zigzag3143]

I have the following blue screen error that is happening intermittently. It gives me an error with file usbvideo.sys.

Any help would be greatly appreciated.

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

0x1000007e
ffffffff`c0000005
fffff880`0743301a
fffff880`03177998
fffff880`03177200

I am running Windows 7 Home Premium 64bit.

Thanks.

It is a memory exception but we cant tell you what caused it until we see the actual dmp file

We really need the actual DMP file.

If you wish to have others assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder. The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Start your own thread in the "Crashes and Debugging" section of the forum and attach the ZIP archive to your post using the "paperclip" (file attachments) button.
* Briefly describe the problem history and circumstances in the same post. Somebody will attend to your query as soon as possible.

 

[dtvgirl]

Here is a copy of the dump file. Thanks.

 

[dtvgirl]

Also, it happens on startup just after the desktop is shown. It always happens like this and it's random. It occurs about once or twice a week.

I have a Dell XPS Studio 1645 laptop and I received it March 3rd, 2010.

 

[JMH]

Also, it happens on startup just after the desktop is shown. It always happens like this and it's random. It occurs about once or twice a week.

I have a Dell XPS Studio 1645 laptop and I received it March 3rd, 2010.

Is your computer under warranty?

 

[dtvgirl]

Yes.

 

[JMH]

In my humble opinion you should seek support / help under the terms of the warranty conditions.
It is what I would do if I was having your problems with my new computer.

 

[dtvgirl]

Dell is recommending that I get the video card replaced. I want to seek a professional opinion first before I send the computer in for repair.

I only want to send it in for repair if that's what the problem really is. They didn't ask for too much information and based on the fact it is a problem with usbvideo.sys, they automatically said I need to have the video card replaced.

They had me run some hardware system tests and everything was fine.

They may be right but I want to verify first before sending it.

 

[zigzag3143]

Here is a copy of the dump file. Thanks.

This one was caused by USBVIDEO.sys as suggested but there are two other factors. First old drivers, your storage driver (RAID) and several others.

Then the USBVIDEO caused (or was caused by) a memory exception.

If I were you I would do the following

1-reinstall the USBVIDEO driver.

2-run a memory test
Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

3-Update the old drivers and if overclocking STOP

4- run a system file check
Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

read here for more information http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Let us know the results from the report at the end.

Ken

Old drivers needing updating

amdxata.sys        fffff880`011c7000    fffff880`011d2000    0x0000b000    0x4a12f2eb    5/19/2009 13:56:59                        
[COLOR=Red][B]iaStor.sys        fffff880`0105d000    fffff880`01179000    0x0011c000    0x4a287aa4    6/4/2009 21:53:40  [/B][/COLOR]                      
dump_iaStor.sys        fffff880`02a00000    6800f881`02b1c000    0x680100010011c000    0x4a287aa4    6/4/2009 21:53:40                        
CtClsFlt.sys        fffff880`05000000    30453ecd`0502a2a0    0x3045464d0002a2a0    0x4a35d6e1    6/15/2009 01:06:41                        
PxHlpa64.sys        fffff880`01291000    fffff880`0129ce00    0x0000be00    0x4a416253    6/23/2009 19:16:35                        
SynTP.sys        fffff880`0465c000    fffff880`046a5000    0x00049000    0x4a451503    6/26/2009 14:35:47                        
risdpe64.sys        fffff880`05b4a000    fffff300`05b63000    0xfffffa8000019000    0x4a4b2d0d    7/1/2009 05:31:57                        
rimspe64.sys        fffff880`05b63000    fffff880`05b7c000    0x00019000    0x4a4bf749    7/1/2009 19:54:49                        
rixdpe64.sys        fffff880`05b7c000    fffff300`05bd2000    0xfffffa8000056000    0x4a4f2e74    7/4/2009 06:27:00

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\090710-15896-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

WARNING: Whitespace at end of path element
Symbol search path is: SRV*C:\symbols;*http://msdl.microsoft.com/download/symbols ;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02e0f000 PsLoadedModuleList = 0xfffff800`0304ce50
Debug session time: Tue Sep  7 20:19:37.651 2010 (GMT-4)
System Uptime: 0 days 0:00:41.711
Loading Kernel Symbols
...............................................................
................................................................
...............................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff8800743301a, fffff88003177998, fffff88003177200}

Probably caused by : usbvideo.sys ( usbvideo!LoadPowerLineFrequency+2ce )

Followup: MachineOwner
---------

6: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8800743301a, The address that the exception occurred at
Arg3: fffff88003177998, Exception Record Address
Arg4: fffff88003177200, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
usbvideo!LoadPowerLineFrequency+2ce
fffff880`0743301a 448b4a44        mov     r9d,dword ptr [rdx+44h]

EXCEPTION_RECORD:  fffff88003177998 -- (.exr 0xfffff88003177998)
ExceptionAddress: fffff8800743301a (usbvideo!LoadPowerLineFrequency+0x00000000000002ce)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000000044
Attempt to read from address 0000000000000044

CONTEXT:  fffff88003177200 -- (.cxr 0xfffff88003177200)
rax=000000000000003c rbx=0000000000000000 rcx=fffff8a002d27900
rdx=0000000000000000 rsi=fffffa80073fb510 rdi=fffff8a002c0ee60
rip=fffff8800743301a rsp=fffff88003177bd0 rbp=fffffa8007f943e0
 r8=0000000000000002  r9=0000000000000040 r10=fffff80002e0f000
r11=fffffa8003b69b60 r12=fffffa8007f88d60 r13=0000000000000001
r14=0000000000000000 r15=0000000000000001
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
usbvideo!LoadPowerLineFrequency+0x2ce:
fffff880`0743301a 448b4a44        mov     r9d,dword ptr [rdx+44h] ds:002b:00000000`00000044=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000044

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800030b70e0
 0000000000000044 

FOLLOWUP_IP: 
usbvideo!LoadPowerLineFrequency+2ce
fffff880`0743301a 448b4a44        mov     r9d,dword ptr [rdx+44h]

BUGCHECK_STR:  0x7E

DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE

LAST_CONTROL_TRANSFER:  from fffff8800743663a to fffff8800743301a

STACK_TEXT:  
fffff880`03177bd0 fffff880`0743663a : fffffa80`00000010 fffffa80`00000002 ffffffff`8000093c fffffa80`073fb510 : usbvideo!LoadPowerLineFrequency+0x2ce
fffff880`03177c50 fffff800`0317bc43 : 00000000`00000000 fffffa80`077a2f40 fffffa80`077a2f40 fffffa80`03b69b60 : usbvideo!PassiveWakeup+0x26
fffff880`03177c80 fffff800`02e8c961 : fffff800`03024500 fffff800`0317bc20 fffffa80`03b69b60 00000000`00000000 : nt!IopProcessWorkItem+0x23
fffff880`03177cb0 fffff800`03123c06 : 00000000`00520068 fffffa80`03b69b60 00000000`00000080 fffffa80`03b50b30 : nt!ExpWorkerThread+0x111
fffff880`03177d40 fffff800`02e5dc26 : fffff880`02f67180 fffffa80`03b69b60 fffff880`02f720c0 00000000`00000031 : nt!PspSystemThreadStartup+0x5a
fffff880`03177d80 00000000`00000000 : fffff880`03178000 fffff880`03172000 fffff880`031770d0 00000000`00000000 : nt!KxStartSystemThread+0x16


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  usbvideo!LoadPowerLineFrequency+2ce

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: usbvideo

IMAGE_NAME:  usbvideo.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bcc24

STACK_COMMAND:  .cxr 0xfffff88003177200 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_usbvideo!LoadPowerLineFrequency+2ce

BUCKET_ID:  X64_0x7E_usbvideo!LoadPowerLineFrequency+2ce

Followup: MachineOwner
---------

 

[dtvgirl]

I'm very sorry but this is all new to me. How do I reinstall the usbvideo.sys driver?

Also, all the other stuff you are asking me to do I have no idea how to do it. I'm afraid I might do something to make things worse.

Are there step by step instructions on how to do what you have described?

Any help would be greatly appreciated.

Thanks.

P.S. Should I send the computer to Dell to have them replace the video card as they suggested or is this a software problem?

 

[JMH]

I'm very sorry but this is all new to me. How do I reinstall the usbvideo.sys driver?

Also, all the other stuff you are asking me to do I have no idea how to do it. I'm afraid I might do something to make things worse.

Are there step by step instructions on how to do what you have described?

Any help would be greatly appreciated.

Thanks.

P.S. Should I send the computer to Dell to have them replace the video card as they suggested or is this a software problem?

If indeed that was their suggestion you should do as they recommend.

 

[dtvgirl]

Here are the results of the scan. I tried to update the drivers but Windows said they were all up to date. I'm not sure of any other way to do it.