Solved Blue screen issue

[thiyagarajan]

Hi i am getting below issue the when i am connection CISCO VPN , System crshes


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: d1
BCP1: E71FFFE8
BCP2: 00000002
BCP3: 00000000
BCP4: 931DAA15
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\030812-15210-01.dmp
C:\Users\pthiyagrajan\AppData\Local\Temp\WER-39764-0.sysdata.xml
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C:\Windows\system32\en-US\erofflps.txt

I have attached the Dumb file also for your information to rectify the issue

 

[JMH]

McAfee is a frequent cause of BSOD's.
I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST!

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Microsoft Security Essentials - Free Antivirus for Windows

 

[zigzag3143]

In addition to JMH's suggestion to remove McAfee please update these old, old, drivers. One of them is the cause of this single crash.

[COLOR=Red][B]CVirtA.sys    1/18/2007 4:28:01 PM                               
dne2000.sys    11/10/2008 8:59:21 PM                             
CVPNDRVA.sys    1/13/2009 2:27:35 PM [/B][/COLOR]                   
SWIPsec.sys    3/6/2009 3:58:09 AM        
mfehidk.sys    4/7/2009 8:33:10 PM        
mfetdik.sys    4/7/2009 8:34:29 PM        
mfeapfk.sys    4/7/2009 8:35:07 PM        
mfeavfk.sys    4/7/2009 8:36:09 PM       
mfebopk.sys    4/7/2009 8:36:50 PM        0

How To Find Drivers:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

 

[thiyagarajan]

Hi JMh,

As per your instruction i have removed McAfee & Installed Microsoft Security Essentials . Still i am facing the same issue . When i am connecting Cisco VPN , My system is moving to memory screen . Once gone to memory screen , i need to restart the system . For your information i have attached the Dumb file . Kindly requested to solve the pbm .

Regards
P.thiyagarajan

 

[zigzag3143]

Hi JMh,

As per your instruction i have removed McAfee & Installed Microsoft Security Essentials . Still i am facing the same issue . When i am connecting Cisco VPN , My system is moving to memory screen . Once gone to memory screen , i need to restart the system . For your information i have attached the Dumb file . Kindly requested to solve the pbm .

Regards
P.thiyagarajan

You didn't update this driver so of course it is happening again. this crash (and probably all of the other ones) was Related to dne2000.sys Network Enhancer from Deterministic Networks. Yours is still dated 2008

 

[thiyagarajan]

Hi Zigzag3143,

i have updated the driver as you mentioned below . Now the issue got resolved .

Thank you for your valuable support .

Now the case can be closed.

Regards
P.thiyagarajan