blue screen of death after upgrade to windows 7 from vi

[jeff48949]

I recently purchased the upgrade to windows 7 from vista and have had nothing but problems. After spending 12 hours on the phone with microsoft i got nowhere. I was told to reinstall windows 7 but still have all the same issues. After about 30 minutes or so it crashes and i get the bsod telling me Driver_power_state_failure with the corresponding error code. Microsoft obviously has no clue as their techs had me on the phone 12 hours and knew less than I do. please help!

 

[zigzag3143]

I recently purchased the upgrade to windows 7 from vista and have had nothing but problems. After spending 12 hours on the phone with microsoft i got nowhere. I was told to reinstall windows 7 but still have all the same issues. After about 30 minutes or so it crashes and i get the bsod telling me Driver_power_state_failure with the corresponding error code. Microsoft obviously has no clue as their techs had me on the phone 12 hours and knew less than I do. please help!

Hi and welcome

can you use these instructions to find and upload the dmp file so we can tell you what is going on?


http://www.sevenforums.com/crash-lockup-debug-how/34900-1-novice-how-ask-help-bsod-problem.html

thanks

Ken J+