Blue screen of death. Urgent help needed.

[Cobrabite11]

Hi, my computer keeps crashing and this is the most reason 'XML view' report and I was wondering if anyone knew what the cause was? Any help would be amazing. I am really worried. Thank you.

ZIP BELOW!

 

[Cobrabite11]

HERE!

Is Windows 7 . . .
- x86 (32-bit) or x64 ? 32 bit.
- the original installed OS on the system? No, vista.
I bought Windows 7 a while back. January time I think.

- What is the age of system (hardware)? 2 yearsish.
- What is the age of OS installation (have you re-installed the OS?) I reinstalled the 'update' version yesterday to try and cure the BSOD but it did not work.

ZIP FILE ATTACHED PLEASE PLEASE HELP!

 

[richc46]

There was no dump report. Read these instructions and be sure to follow step 2, Run as Administrator
http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[Cobrabite11]

Finished. Followed all steps correctly!

 

[CarlTR6]

There is still no dump file. Try this:

http://www.sevenforums.com/tutorials/83172-dump-files-upload-seven-forums.html

And make sure you have mini dumps enabled.

 

[Cobrabite11]

They were not enabled so I have set it to appropriate settings. Would you like me to follow those steps again?
I am currently uploading MEMORY.DMP to megaupload for you to take a look at. Thank you.

 

[richc46]

We need the dumps to even begin the analysis.

 

[CarlTR6]

If you set it up, you do not need to do so again. It will save the dump the next time you have a BSOD.

 

[Tews]

Please, just zip up the file and attach it to your next post as an attachment...(paperclip icon) .. it makes it a lot easier for us...

 

[CarlTR6]

What antivirus and firewall are you running? I think I spotted McAfee. Uninstall McAfee using this tool >Info > Tool. McAfee is a known cause of BSOD's on some Win 7 systems. Install Microsoft Security Essentials in its place and make sure Windows Firewall is turned on.

I also spotted AVG. I suggest you install AVG. It is known to cause crashes on some Win & systems > Tool (32bit) - [FONT=&quot]Tool (64 bit). If you have AVG Identity Protection installed, remove it with this tool > [/FONT] Info > Tool
[FONT=&quot]
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[Cobrabite11]

I am running AVG anti virus and also I can't upload the MEMORY.DMP file to here it will take too long so I am on megaupload, and I won't have minidump files until my next BSOD sorry! Can you do analysis on the MEMORY.DMP file?

 

[CarlTR6]

Zip the memory dump and upload it to a file sharing site. Then post the link. Some of us here can review it. I have not been very successful with them myself. Follow my advice and uninstall AVG and McAfee. That in itself may solve your problem.

 

[Cobrabite11]

I am currently following your advice and unistalling AVG and McAfee and then I'm currently uploading the memory dump file to megaupload which will be finished in five minutes and hopefully will give you some info.

 

[Cobrabite11]

MEGAUPLOAD - The leading online storage and file delivery service

There is the memory.dmp file. Please take a look at it while I finish uninstalling AVG. Thank you all so much.

 

[Cobrabite11]

Did anyone get any results? Please get back to me as soon as you can! Thank you!

 

[Tews]

Please be patient... sometimes doing a proper analysis takes a bit of time..

 

[Cobrabite11]

Sorry I am just nervous, thank you! I'm going to come back in 20 minutes I will be patient!

 

[CarlTR6]

It will be another 8 minutes before the dump is even downloaded. Then I will have to see if I have a script that works on it.

 

[Cobrabite11]

As long as you need I am very grateful! Post when you are ready, I will keep checking back. Thank you!

 

[CarlTR6]

I cannot handle the large memory file. Hopefully, one of the other team members can.