Blue screen of death. Urgent help needed.

[Cobrabite11]

No problem, could you please help me get the file looked at by asking one of the other available team members! Thank you.

 

[Jonathan_King]

I'm downloading it now, I'll try my luck at it.

Next time, if you need to upload a full dump, right-click on it, and select Send to>New compressed folder.

We can cut the size from 225MB down to about 80 or so.

 

[Cobrabite11]

Sorry about that! Please get back to me when you can! Thank you so much!

 

[Jonathan_King]

Update your ATI drivers ASAP!

atikmdag.sys Fri Jul 27 23:36:35 2007

Here is the download page: Graphics Drivers & Software

It is not good at all that drivers so important as the GFX drivers are so out of date.

Your touchpad drivers are also quite outdated:

SynTP.sys    Thu Aug 14 22:02:22 2008

Do follow Carl's advice to remove AVG. Install MSE as a replacement: http://www.microsoft.com/security_essentials

Let's start with that. Make sure that your system is set to create a minidump.

If the BSODs persist, enable driver verifier: http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

...Summary of the Dumps:

[font=lucida console]
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Mon Aug 23 08:14:47.769 2010 (UTC - 4:00)
System Uptime: 0 days 1:40:20.782
BUGCHECK_STR:  0x19_20
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
[/font]

 

[Cobrabite11]

Could you please give me a link so I can update my touchpad drivers and any other links you would recommend? And yes I have uninstalled AVG and replaced it with the recommended MSE. Thank you for your help.

 

[Jonathan_King]

Try this driver for touchpad: Download License Agreement | Synaptics

Be sure to update that ATI driver!

 

[Cobrabite11]

I am downloading that one but it is urgent! Please please give me a download link for that ATI driver. It directed me to the toshiba website where I couldn't find it. PLEASE, PLEASE HELP!

My laptop is: Toshiba Satellite L300D-11V and I need a driver for the ATI Radeon X1250 for Windows 7!

 

[Cobrabite11]

PLEASE someone find the correct driver for me this is urgent!

 

[Jonathan_King]

Try installing this driver: https://a248.e.akamai.net/f/674/9206/0/www2.ati.com/drivers/10-2_legacy_vista32-64_wdm.exe

Let me know if you get an error, and we'll get you a different link.

 

[Jonathan_King]

PLEASE someone find the correct driver for me this is urgent!

Relax, we are all volunteers here, providing free support.

We all help when we can, and if we haven't replied, it means we are busy.

Rest assured, we will get your problem solved as soon as possible, as our schedules allow.

 

[Cobrabite11]

Try installing this driver: https://a248.e.akamai.net/f/674/9206/0/www2.ati.com/drivers/10-2_legacy_vista32-64_wdm.exe

Let me know if you get an error, and we'll get you a different link.

Sorry I'm just in a panic and no that told me I did not have access. Also, it is telling me my Realtek HD Audio drivers are out of date too.

Could you post the relevant links for both as it would be a major help!

Thank you for all your time.

 

[Jonathan_King]

Try here: ATI Catalyst™ Legacy Display Driver

 

[Cobrabite11]

Try here: ATI Catalyst™ Legacy Display Driver

Thank you, that installed. Is it up to date now?

Also, could you find me the Realtek audio HD drivers?

 

[Jonathan_King]

Sure, try here: Realtek

You want the Vista, Windows7 Driver (32/64bits) Driver only (Executable file).

 

[Cobrabite11]

Thank you. Everything is good now and hopefully I won't experience anymore BSOD!

 

[Jonathan_King]

Keep us posted!

 

[Cobrabite11]

Using Driver Detective it is telling me everything is up to date apart from my realtek audio however, I installed the one you linked me and I don't know if there is a more recent one for my model. Could you please tell me what I should do?

 

[Tews]

Wait and see if you continue to have more BSOD crashes..

 

[Cobrabite11]

Ok thank you! Will keep you posted if I do!

 

[CarlTR6]

I want to thank Jonathan for stepping in and analyzing that memory dump and thank Tews for helping also. I thank you for following instructions and suggestions.

Please post back in a day or so and update us. If you are still BSOD free, we will ask the mods to mark the thread as solved