Blue Screens during games

[duckstaped]

Hey, so I got a new computer (SYX SG-1500 Gaming PC - Core 2 Quad Q8300 2.5 GHz, genuine Windows® 7 Home Premium 64 Bit, 6GB DDR2, 750GB, GTX 260, FREE Batman: Arkham Asylum Game Download. at TigerDirect.com) and opened it on Thursday. The computer came with windows 7 and drivers all installed, all I had to do was set up my network and personal settings and was good to go. I immediately downloaded steam and then Left 4 dead 2. After about 30-50 min of playing, I crashed/rebooted. I shrugged it off but it happened again once I started it back up, in a shorter period of time than before. So I decided to try WoW. WoW seems to take much longer, but still crashes after about anywhere from 30 min to an hour and a half of game play.

One thing that is interesting is that as time went by, and I continued to crash in both l4d2 and wow, the error/way i crash kind of changes. I've had it where it goes black and then restarts, goes to a blue screen and freezes, goes to a blue screen very quickly and restarts, and goes black and turns off. The blue screens are almost always different as well.. here are the blue screens that I've gotten that stay on the screen

http://img697.imageshack.us/img697/6138/pc251308.jpg
http://img23.imageshack.us/img23/4757/pc251311.jpg
http://img23.imageshack.us/img23/1483/pc251312.jpg
http://img23.imageshack.us/img23/9375/pc261313.jpg

I have the most up to date video drivers and I am not exactly sure how to go about getting my motherboard stuff updated. I used the online MSI tool and it was giving me errors so I don't know :\


Any help is appreciated and I'd be happy to answer any questions for clarification in this!

thanks!

 

[usasma]

4 different crashes: STOP 0xBE, 0x50, 0x1E, and 0x3B

Upload Dump Files
Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
{Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service - then post the link to it.
Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDump

 

[duckstaped]

Alright thanks! I changed to minidumps but my memory.dmp is 90 mb even when compressed so it will be a bit before I have it uploaded!

 

[duckstaped]

here is a link to the file!
Memorydmp.zip

Also, I got the following new bluescreen today... i'm hoping that the types of bluescreens I am getting will give you a better idea of the cause for them?
http://img687.imageshack.us/img687/4649/pc271314.jpg

Thanks!

 

[usasma]

Please upload/attach the new minidumps. They'll be stored in the C:\Windows\Minidump directory. The picture points to a very common dump file: http://www.carrona.org/bsodindx.html#0x0000000A
I'm downloading the MEMORY.DMP file now.....

 

[usasma]

Sorry, but the downloaded file is corrupt and I can't open it.

 

[chev65]

You mean to tell me that a prebuilt gaming computer made just for gaming is crashing while gaming? I think if I paid for a gaming computer that crashes during games I would be sending it right back to them.

Most likey it's an overheating problem or a power supply issue either of which should be covered by the warranty. After all it's a new computer with preloaded drivers which should all be updated right?

 

[duckstaped]

try this? http://www.files.failedmiserably.com/data/Memorydmp.zip

I can't seem to find a minidump folder at all, but it seems like it is set right in the system properties.

yeah, doesn't that stink chev65? I really do not want to have to get stuff replaced, and my fingers are crossed that it's something I can fix from home (software/firmware) :\

thanks

 

[jcgriff2]

We are looking for the mini kernel dump files - c:\windows\minidump - are there any?

 

[duckstaped]

no there isn't even a windows->minidump folder right now. I have only crashed once since I changed the system restore settings from memory.dmp to minidumps. If the minidump folder should be in windows then it isn't there (I've shown hidden files). I think maybe my last crash didn't create a minidump folder for some reason?

 

[duckstaped]

So i crashed again, and Automatic Restart is off, but it automatically restarted. I had no blue screen. Also, no minidump folder in my Windows folder even though it is set to "%SystemRoot%\Minidump"

something isn't right here..

 

[duckstaped]

Ok, i've crashed twice since I wrote that, one immediately restarted and one froze on a bluescreen- neither of them created a minidump folder in my windows folder... so my minidumping isn't working for some reason?

 

[chev65]

try this? http://www.files.failedmiserably.com/data/Memorydmp.zip

I can't seem to find a minidump folder at all, but it seems like it is set right in the system properties.

yeah, doesn't that stink chev65? I really do not want to have to get stuff replaced, and my fingers are crossed that it's something I can fix from home (software/firmware) :\

thanks

Can't blame you at all for trying, I wouldn't want to go through the hassle of sending it back either until I exausted every possible solution.

You might want to see what the CPU and GPU temps are around the time of the crash, there are a bunch of programs you can do that with.

The fact that this seems to be happening with games after a certain amount of time tends to point the finger at a cooling problem of some sort.

It sounds like your machine is gaming just long enough to overheat at which point it crashes which is fairly typical for an overheating problem.

Because you are running the GTX260 you can run precision software from EVGA. You can keep track of temps and more importantly turn the fan up if you suspect a heating problem, you can also clock the card down a bit which has been known to fix this type of problem in the past.

You can get it here> http://www.evga.com/PRecision/

 

[duckstaped]

definitely isn't over heating, temps are perfectly fine... :\


What i have noticed is that I tend to blue screen during similar "locations" in WoW that are maybe graphic or memory intensive?

 

[usasma]

Please do this to help us look into the dump file issue:
MSINFO32
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type "msinfo32 /nfo C:\Users\Public\Desktop\TEST.NFO\" (without the quotes) and press Enter. Then navigate to the C:\Users\Public\Desktop directory to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back.

 

[duckstaped]

http://www.files.failedmiserably.com/data/msinfo32.zip

There is my msinfo32 file



here are some of the BSODs i've gotten recently
http://img188.imageshack.us/img188/3312/pc291315.jpg
http://img97.imageshack.us/img97/2327/pc291316.jpg
http://img97.imageshack.us/img97/2742/pc291317.jpg
http://img686.imageshack.us/img686/8651/pc301318.jpg
http://img686.imageshack.us/img686/2007/pc301319.jpg


I've noticed that my crashes all do seem to happen at the same locations within WoW, hopefully that's a helpful peice of info

ps: I still haven't been able to find any visible minidumps

 

[zigzag3143]

http://www.files.failedmiserably.com/data/msinfo32.zip

There is my msinfo32 file



here are some of the BSODs i've gotten recently
http://img188.imageshack.us/img188/3312/pc291315.jpg
http://img97.imageshack.us/img97/2327/pc291316.jpg
http://img97.imageshack.us/img97/2742/pc291317.jpg
http://img686.imageshack.us/img686/8651/pc301318.jpg
http://img686.imageshack.us/img686/2007/pc301319.jpg

I've noticed that my crashes all do seem to happen at the same locations within WoW, hopefully that's a helpful peice of info

Just passing thru.... I have not read this threadd. I suspect John (usamsa) coulduse the acrual DMP file use these instructiions to find etc http://www.sevenforums.com/crash-lockup-debug-how/34900-1-novice-how-ask-help-bsod-problem.html

Ken J_+

 

[duckstaped]

http://www.files.failedmiserably.com/data/msinfo32.zip

There is my msinfo32 file



here are some of the BSODs i've gotten recently
http://img188.imageshack.us/img188/3312/pc291315.jpg
http://img97.imageshack.us/img97/2327/pc291316.jpg
http://img97.imageshack.us/img97/2742/pc291317.jpg
http://img686.imageshack.us/img686/8651/pc301318.jpg
http://img686.imageshack.us/img686/2007/pc301319.jpg

I've noticed that my crashes all do seem to happen at the same locations within WoW, hopefully that's a helpful peice of info

Just passing thru.... I have not read this threadd. I suspect John (usamsa) coulduse the acrual DMP file use these instructiions to find etc http://www.sevenforums.com/crash-lockup-debug-how/34900-1-novice-how-ask-help-bsod-problem.html

Ken J_+

yeah... i haven't had any luck with getting the minidumps to work =\

 

[usasma]

Nope, no crashes noted in the MSINFO32 file.
Many different reasons for this, most of which I was able to rule out with the MSINFO32 file

So, the question is, how comfortable are you with editing the registry?
I've recently read some articles on some Win7 registry issues (with regards to crash dumps) and would like to take a look at them on your system.

 

[duckstaped]

I'll edit my registry if you honestly recommend it... you guys are the ones who have a better idea about it than me.

Honestly, if I jack something up, i'll just clean format the computer I guess...

I mean... if you think editing registry is worth a try then i'll do it!