BlueScreen Restart problem OS Version: 6.1.7601.2.1.0.768.2

srinivas99

New member
Local time
10:33 PM
Messages
1
I Have installed Norton internet security.from till there my laptop restarting every time .

these are details:


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.2
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF80003306959
BCP3: 0000000000000000
BCP4: FFFFFFFFFFFFFFFF
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\051415-18922-01.dmp
C:\Users\VENKATESWARA\AppData\Local\Temp\WER-203924-0.sysdata.xml

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My Computer My Computer

At a glance

Windows 7 Home Premium 64 bit.3gb ramno
Computer type
Laptop
Computer Manufacturer/Model Number
dell
OS
Windows 7 Home Premium 64 bit.
Memory
3gb ram
Graphics Card(s)
no
Hard Drives
300gb
Antivirus
Norton Internet security
Browser
chrome
Uninstall Norton and replace with something stable like Microsoft security essentials.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 24, {1904fb, fffff88008402e58, fffff880084026b0, fffff800032ed58f}
Probably caused by : Ntfs.sys ( Ntfs! ?? ::FNODOBFM::`string'+299d )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
NTFS_FILE_SYSTEM (24)
    If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
    parameters are the exception record and context record. Do a .cxr
    on the 3rd parameter and then kb to obtain a more informative stack
    trace.
Arguments:
Arg1: 00000000001904fb
Arg2: fffff88008402e58
Arg3: fffff880084026b0
Arg4: fffff800032ed58f
Debugging Details:
------------------

EXCEPTION_RECORD:  fffff88008402e58 -- (.exr 0xfffff88008402e58)
ExceptionAddress: fffff800032ed58f (nt!IoGetRelatedDeviceObject+0x000000000000005f)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff
CONTEXT:  fffff880084026b0 -- (.cxr 0xfffff880084026b0;r)
rax=fffffa8003f7d030 rbx=0000000000000000 rcx=fffffa8003c75870
rdx=0065007400610064 rsi=0000000000000000 rdi=fffffa800b86b2f0
rip=fffff800032ed58f rsp=fffff88008403098 rbp=fffffa800b86b190
 r8=fffffa800bd876b0  r9=fffff80003459e00 r10=0000000000000000
r11=0000000000000000 r12=fffff880084030d0 r13=fffffa800b86b2f0
r14=fffffa8005b36000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
nt!IoGetRelatedDeviceObject+0x5f:
fffff800`032ed58f 488b12          mov     rdx,qword ptr [rdx] ds:002b:00650074`00610064=????????????????
Last set context:
rax=fffffa8003f7d030 rbx=0000000000000000 rcx=fffffa8003c75870
rdx=0065007400610064 rsi=0000000000000000 rdi=fffffa800b86b2f0
rip=fffff800032ed58f rsp=fffff88008403098 rbp=fffffa800b86b190
 r8=fffffa800bd876b0  r9=fffff80003459e00 r10=0000000000000000
r11=0000000000000000 r12=fffff880084030d0 r13=fffffa800b86b2f0
r14=fffffa8005b36000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
nt!IoGetRelatedDeviceObject+0x5f:
fffff800`032ed58f 488b12          mov     rdx,qword ptr [rdx] ds:002b:00650074`00610064=????????????????
Resetting default scope
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B][COLOR=red] nis.exe[/COLOR][/B]
CURRENT_IRQL:  0
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_PARAMETER1:  0000000000000000
EXCEPTION_PARAMETER2:  ffffffffffffffff
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003516100
GetUlongFromAddress: unable to read from fffff800035161c0
 ffffffffffffffff 
FOLLOWUP_IP: 
Ntfs! ?? ::FNODOBFM::`string'+299d
fffff880`0121a211 cc              int     3
FAULTING_IP: 
nt!IoGetRelatedDeviceObject+5f
fffff800`032ed58f 488b12          mov     rdx,qword ptr [rdx]
BUGCHECK_STR:  0x24
ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre
LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff800032ed58f
STACK_TEXT:  
fffff880`08401e88 fffff880`0121a211 : 00000000`00000024 00000000`001904fb fffff880`08402e58 fffff880`084026b0 : nt!KeBugCheckEx
fffff880`08401e90 fffff880`0130b96b : fffff880`01268d48 fffff880`08403790 fffff880`08403790 00000000`00000001 : Ntfs! ?? ::FNODOBFM::`string'+0x299d
fffff880`08401ed0 fffff800`0330589c : fffff880`08401fc8 fffff880`08401fc8 fffffa80`0439ff68 fffffa80`03af47d0 : Ntfs! ?? ::NNGAKEGL::`string'+0x84a8
fffff880`08401f00 fffff800`0330531d : fffff880`01268d3c fffff880`08403790 00000000`00000000 fffff880`01216000 : nt!_C_specific_handler+0x8c
fffff880`08401f70 fffff800`033040f5 : fffff880`01268d3c fffff880`08401fe8 fffff880`08402e58 fffff880`01216000 : nt!RtlpExecuteHandlerForException+0xd
fffff880`08401fa0 fffff800`03315081 : fffff880`08402e58 fffff880`084026b0 fffff880`00000000 fffffa80`0b86b2f0 : nt!RtlDispatchException+0x415
fffff880`08402680 fffff800`032d90c2 : fffff880`08402e58 00000000`00000000 fffff880`08402f00 00000000`00000000 : nt!KiDispatchException+0x135
fffff880`08402d20 fffff800`032d79ca : 00000000`00000000 00000000`00000000 fffffa80`08709350 00000000`00000000 : nt!KiExceptionDispatch+0xc2
fffff880`08402f00 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiGeneralProtectionFault+0x10a

STACK_COMMAND:  kb
SYMBOL_STACK_INDEX:  1
SYMBOL_NAME:  Ntfs! ?? ::FNODOBFM::`string'+299d
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: Ntfs
IMAGE_NAME:  Ntfs.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  52e1be8a
IMAGE_VERSION:  6.1.7601.18378
FAILURE_BUCKET_ID:  X64_0x24_Ntfs!_??_::FNODOBFM::_string_+299d
BUCKET_ID:  X64_0x24_Ntfs!_??_::FNODOBFM::_string_+299d
ANALYSIS_SOURCE:  KM
FAILURE_ID_HASH_STRING:  km:x64_0x24_ntfs!_??_::fnodobfm::_string_+299d
FAILURE_ID_HASH:  {2d01d825-ac05-cdc8-87bc-650cf3d30c26}
Followup: MachineOwner
---------
 

My Computer My Computer

At a glance

NT4Cyrix 2338 MegVoodoo
OS
NT4
CPU
Cyrix 233
Motherboard
Jetway
Memory
8 Meg
Graphics Card(s)
Voodoo
Sound Card
SB16
Monitor(s) Displays
14" CRT
Screen Resolution
800x600
Hard Drives
40meg
Keyboard
Yes
Mouse
Yes
Internet Speed
56k
Sorry to hear that, may I know which version of Norton are you running?

Praveen
Norton Support!
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64
Computer type
PC/Desktop
OS
Windows 7 Ultimate x64
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