Bluetooth on laptop is gone

[charlotteb]

Can someone please help me. I do not know what my child did but I canot acces my bluetooth that comes standard with my windows! It is just gone! When I go to the settings and want to restore default it says "device unavailable". Please help me get this problem fixed asap.
The bluetooth gets used every day to send emails for my work.

 

[Golden]

Hi,

It would help if you could provide some details about your computer/laptop?

http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

Is there a bluetooth button above the keyboard? Check to see that it is on.

Regards,
Golden

 

[charlotteb]

I am on the net with my blackberry phone. Its a Lenovo laptop. It has Windows7 instaled as the default and in that it has bluetooth automaticly installed. But now if I go and do my settings and try to say restore it doesn't want to. It is almost asif it is no longer there! When I try to send something it just doesn't want to work. I don't know what else to do

 

[Golden]

Check to see if there is a button to turn on bluetooth on the panel just above the keyboard. Or on the keyboard itself - like this:

 

[charlotteb]

Ok, up pops a promtp box. Its Lenovo Wireless Device Settings. But here it says to me to first switch on the wireless device! Now what?

 

[Golden]

FN+F5 should turn it on.

If you do that, does the bluetooth indicator light turn on?

What model Lenovo laptop is this?

 

[charlotteb]

Nope, nothing turns on. I pressed it and it said first switch on the wireless device. Its a Lenovo G570.

 

[Golden]

Is there a locking switch next to the 4 LED lights? Check to see that it hasn't been switched on.

 

[charlotteb]

Oh, if I could KISS you I would!!! Thank you for helping me! You really answered my prayers!

 

[Golden]

So everything is working again?

 

[charlotteb]

Nope! When I try to send something it says... Bluetooth radio unavailable. Please make the bluetooth radio available and try again! Oh dear lord I am about to chuck a laptop out the window!

 

[Golden]

OK. So check that its unlocked, and then use FN+F5 again....does the light come ON?

 

[charlotteb]

Nope, its not working!

 

[Golden]

Can you post a screencapture image of your Device Manager screen showing your bluetooth adapter?

 

[charlotteb]

Let me explain... I do work on the laptop and then send it to my blackberry via wireless bluetooth. This then enables me to email it from my phone. It just keeps on saying bluetooth radio unavailable!

 

[jumanji]

Just a shot in the dark.

Check whether the Blutooth Support Service is enabled.

1. Start -> Run
2. Type in services.msc, press ENTER
3. Scroll to Bluetooth Support Service, and set the Startup type Automatic.
4. Also check the dependencies.
5. If you have made changes, close Services dialog box and reboot.