Solved BOSD about week after new video card

[Metzler]

Sorry, question. The point of the driver verifier is to get more information in a BSOD right? So should I just run it and get 3-5 BSOD and report back? Thanks.

 

[Northernsoul55]

Yes run the verifier and it should throw up a few BSOD's and hopefully find a buggy driver.
Then post back and hopefully we can help further.

Cheers

Dave

 

[Metzler]

Thanks. Well this was fast. I got 4 BSODs when trying to boot, so now I'm in safe mode but I want to confirm, in driver verifier I can delete existing settings, correct? I want to confirm this won't lose the data that we're trying to get.

 

[Northernsoul55]

No dont select delete existing settings, select Create custom settings (for code developers)

Also Post the new dump files, for ease navigate to:

C:\windows\minidumps

cheers

Dave

 

[Metzler]

What I mean is that i followed the driver verifier instructions (created custom setting, for code developers, enabled Standard settings, Force pending I/O requests, and IRP Logging, etc.) Those setting resulted in BSODs when I attempted to boot.

So now I'm in safe mode and want to turn off driver verifier. As per the instructions I should delete existing settings, but I don't know if there are data logs or anything that I need to export before I delete local settings.

 

[Northernsoul55]

Ahhh sorry, i understand now

Run the SF Tool again and post the new logs, then go back into Safe Mode and
carry on as per instructions. Im not sure what settings Verifier deletes tbh, (maybe just its own settings)
so probably best to upload the logs first (then you can tell me if the logs have been deleted
after you disabled verifier - for future reference )

cheers

Dave

 

[Metzler]

Ah sorry, didn't follow instructions exactly. I did delete local settings from driver verifier before running SF Tool again. Before I deleted it though, I looked at the minidump log, and noticed that only 1 of the 4 BSOD was recorded. I do remember though that all 4 BSOD listed bugcheck C9 as the culprit. Perhaps if it is the same error it is only recorded as a minidump file once?

Either way, attached is the new SF log. If this doesn't give good info, I can run driver verifier again and upload SF log before deleting local settings. Thanks!

 

[Northernsoul55]

From the latest crash dump:

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck C9, {23b, fffff88004568710, fffff98005f1ccf0, 0}
Probably caused by : HIDCLASS.SYS ( HIDCLASS!HidpMajorHandler+0 )
fffff880`04566000 fffff880`0457f000 HIDCLASS HIDCLASS.SYS Sat Nov 20 10:43:49 2010 (4CE7A665)
fffff880`0457f000 fffff880`04587080 HIDPARSE HIDPARSE.SYS Tue Jul 14 01:06:17 2009 (4A5BCBF9)

Driver verifier caught HIDCLASS.SYS as the offending driver.
(usually a USB driver, possibly Bluetooth)

Run SFC again to check the integrity of all Windows 7 system files:
Click on the Start > Type in search cmd
Right click cmd at top and Run as Administrator
Type SFC /scannow at the prompt
(Note: there is a space between SFC and /scannow)

:ar: http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

HidBatt HID UPS Battery Driver Kernel 7/13/2009 7:31:06 PM
HidBth Microsoft Bluetooth HI Kernel 7/13/2009 8:06:52 PM
HidIr Microsoft Infrared HID Kernel 7/13/2009 8:06:23 PM
HidUsb Microsoft HID Class Dr Kernel 11/20/2010 5:43:49 AM
BTHMODEM Bluetooth Serial Commu Kernel 7/13/2009

Please look to update all Plug and Play/USB device drivers and Bluetooth drivers associated with your computer.

Please navigate to Start>Computer>System properties
Select Device Manager in left pane
Expand Human Interface Devices.
Post a snapshot of the expanded devices.

Check windows updates (optional also) for any Bluetooth / USB related updates.
Also try unplugging all USB devices not needed and see if your issue exsists?

:ar: http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html

Post back any results / observations.
Cheers
Dave

 

[Northernsoul55]

Also please update driver Razor BlackWidow:

Image name: RzSynapse.sys Relates to: Razer Synapse Engine/Razer Naga
Timestamp: Wed Apr 06 14:59:13 2011 (4D9C3269)

:ar: http://www.razersupport.com/index.php?_m=downloads&_a=view

cheers

Dave

 

[Metzler]

My UBS devices are a R.A.T. 7 mouse and a Razor Black Widow keyboard. Both were out of date, which is a good sign haha. I downloaded and installed the most recent drivers for both. I then ran a game which had been consistently crashing on me (starcraft 2) and I got through a game fine. So hopefully this is the answer! I will keep you posted.

Edit: I also ran SFC again with no issues.

 

[Northernsoul55]

Good Job

Thanks for the feedback.

We will wait to see if your issue is resolved

cheers

Dave

 

[Metzler]

So I’m not out of the woods yet. The computer does seem more stable, but I did have another BSOD when playing a game, so I ran driver verifier and still got a BSOD on startup, related to HIDCLASS.SYS. So I did the USB tutorial and deleted all non-current USB drivers.



After that, I enabled driver verifier again, and still got HIDCLASS.SYS BSOD on startup. So I guess my next step is to find a regular simple keyboard and mouse, and run the USB search again and delete everything. While I was in driver verifier I saw a lot of other stuff that could go, such as the drivers for the old video card (GT 220,) and an old printer, so I took those out as well. Also the GPU had another update pushed out, 314.22, so theres always a small chance that might help.


Also another issue has been coming up. When I start my computer cold in the morning, I need to switch to power on and off 3-5 times before the motherboard splash screen starts. If I don't do this, the computer will run, but never boot up, not even the MOBO. Could this be a driver issue? Or possibly a power supply issue? I don't seem to ever have this problem when restarting my computer while it's already been running.

 

[Northernsoul55]

Hi,

Thanks for the feedback.
Your crash dated 30/3/2013 is because you uninstalled the stable nvidia driver
for a later one, which has caused that particular BSOD.

Please Reinstall the stable nvidia driver using previous posts.

For the HIDCLASS.sys:
As you suggested remove present mouse and keyboard (aswell as any other USB devices) and try alternatives to see if your issue persists.

Ive looked back through your logs and found a few more problem areas
which may or may not be contributing to your BSOD's:

AsIO AsIO.sys Mon Apr 06 08:21:08 2009 Asus PCProbe Utility
AsUpIO AsUpIO.sys Mon Jul 06 03:21:38 2009 ASUS hardware monitoring software related
ASACPI.sys Asus ATK0110 ACPI Utility (a known BSOD maker in Win7). Part of many Asus utilities ASACPI ASACPI.sys Thu Jul 16 04:31:29 2009 (4A5E9F11)

Please uninstall all ASUS bloatware: PCProbe/ ACPI utilities as these drivers are very old,
(especially ACPI Utility as its reported it is known for BSOD)
Clean Factory Bloatware:

:ar: http://www.sevenforums.com/tutorials/219576-clean-up-factory-bloatware.html

Atheros NIC driver AR8131 PCI-E
L1C62x64 L1C62x64.sys Fri Nov 13 09:47:36 2009 (4AFD2B38)
Please update your driver here as it is very old:

:ar: http://www.atheros.cz/

Also found this outdated driver:
AtiPcie AtiPcie.sys Tue May 05 16:00:22 2009 (4A005486):
Relates to one of these: ATI PCIE Driver for ATI PCIE chipset or
ATI PCI Express (3GIO) Filter

Please look for any relevant drivers and update:

:ar: http://support.amd.com/us/Pages/AMDSupportHub.aspx

For your Startup issue, I would first begin by testing the Power On switch:

When the power button is pressed it shorts two pins on the Motherboard Via the Power Switch Connector,
you need to disconnect that and test the Connector with a multi-meter, this will determine if the switch is working.
View attachment 262003
If you do not have a Multi-meter you can always remove the Power Switch Connector at the motherboard
and using a small screwdriver bridge the two pins, if the computer boots up everytime using this method and
with no problems, then the wiring or the switch iteslf is at fault.
View attachment 262008

Hope this helps

Cheers

Dave

 

[Metzler]

Hello,

[FONT=&quot]Sorry for the delay, it took me a few days to find an old keyboard. [/FONT]

Hi,
Thanks for the feedback.
Your crash dated 30/3/2013 is because you uninstalled the stable nvidia driver
for a later one, which has caused that particular BSOD.

Please Reinstall the stable nvidia driver using previous posts.

Done!

For the HIDCLASS.sys:
As you suggested remove present mouse and keyboard (aswell as any other USB devices) and try alternatives to see if your issue persists.

Done!

Ive looked back through your logs and found a few more problem areas
which may or may not be contributing to your BSOD's:

AsIO AsIO.sys Mon Apr 06 08:21:08 2009 Asus PCProbe Utility
AsUpIO AsUpIO.sys Mon Jul 06 03:21:38 2009 ASUS hardware monitoring software related
ASACPI.sys Asus ATK0110 ACPI Utility (a known BSOD maker in Win7). Part of many Asus utilities ASACPI ASACPI.sys Thu Jul 16 04:31:29 2009 (4A5E9F11)

Please uninstall all ASUS bloatware: PCProbe/ ACPI utilities as these drivers are very old,
(especially ACPI Utility as its reported it is known for BSOD)
Clean Factory Bloatware:

:ar: http://www.sevenforums.com/tutorials/219576-clean-up-factory-bloatware.html

I followed the factory bloatware tutorial and unchecked all non-micrsoft components in the services and startup sections of MSConfig. Am I supposed to delete the above drivers specifically? I looked on my "uninstall program" console on the control panel and don't see any ASUS, PCProbe or ACPI programs. Is there another way to delete them?

Atheros NIC driver AR8131 PCI-E
L1C62x64 L1C62x64.sys Fri Nov 13 09:47:36 2009 (4AFD2B38)
Please update your driver here as it is very old:

:ar: ATHEROS drivers for Microsoft Windows (Atheros?????)

I'm having an issue updating this. I downloaded the most recent, but it doesn't have an auto installer. I tried going through the device manager, to have the program detect the update and install it, but it incorrectly says that the current version is most recent, (even though its not, 1.0.0.17 vs 1.0.0.22) How would I do this manually?

Also found this outdated driver:
AtiPcie AtiPcie.sys Tue May 05 16:00:22 2009 (4A005486):
Relates to one of these: ATI PCIE Driver for ATI PCIE chipset or
ATI PCI Express (3GIO) Filter

Please look for any relevant drivers and update:

:ar: http://support.amd.com/us/Pages/AMDSupportHub.aspx

For this, I am updating the integrated motherboard GPU driver right? Just want to make sure I updated the right thing. I downloaded this:

"AMD Chipset Drivers"
AMD Chipset Drivers

For your Startup issue, I would first begin by testing the Power On switch:

When the power button is pressed it shorts two pins on the Motherboard Via the Power Switch Connector,
you need to disconnect that and test the Connector with a multi-meter, this will determine if the switch is working.
View attachment 262003
If you do not have a Multi-meter you can always remove the Power Switch Connector at the motherboard
and using a small screwdriver bridge the two pins, if the computer boots up everytime using this method and
with no problems, then the wiring or the switch iteslf is at fault.
View attachment 262008

Hope this helps

Cheers

Dave

These seems to have gone away, so I will skip this for now.

Best,
Marshall

EDIT: Also, I tried turning on driver verifier and I still get the HIDCLASS.SYS BSOD on startup, so I am attaching my current device manager list. Let me know if you see anything else I should remove. Thanks!

 

[Northernsoul55]

Hi Marshall,

Thanks for the feedback
If the Asus programs are not on your system, then manually delete the drivers,
especially the ASACPI.sys driver.

Navigate to:
C:\windows\system32\drivers
Look for the drivers and right click and delete. Reboot!

For your Atheros Driver - Win7 64bit Version 1.0.036, try this one here:
:ar: http://www.atheros.cz/atheros-wireless-download.php?chipset=48&system=5

For this, I am updating the integrated motherboard GPU driver right? Just want to make sure I updated the right thing. I downloaded this:
"AMD Chipset Drivers"
AMD Chipset Drivers

Correct!

Any signs of BSOD'S recently?

Cheers
Dave

 

[Northernsoul55]

Remove/update the drivers as per instructions above. Reboot.

Perhaps try updating your USB Apple Mobile Device drivers, thats all I can guess at?

Also run the SF Tool again, once done post up the new logs.

Then try verifier again.

Cheers

Dave

 

[Metzler]

Hi Marshall,

Thanks for the feedback
If the Asus programs are not on your system, then manually delete the drivers,
especially the ASACPI.sys driver.

Navigate to:
C:\windows\system32\drivers
Look for the drivers and right click and delete. Reboot!

Dave,

Thanks! Okay, so for the 3 drivers: (AsIO AsIO.sys, AsUpIO, & ASACPI.sys,) I only found ASACPI.sys in the drivers folder. Not sure if the other 2 got deleted as part of another update. Either way, I deleted ASACPI.sys.

For your Atheros Driver - Win7 64bit Version 1.0.036, try this one here:
:ar: http://www.atheros.cz/atheros-wireless-download.php?chipset=48&system=5

Oh good that worked. Done!

For this, I am updating the integrated motherboard GPU driver right? Just want to make sure I updated the right thing. I downloaded this:
"AMD Chipset Drivers"
AMD Chipset Drivers

Correct!

Perfect, this is installed now.

Any signs of BSOD'S recently?

Not too many, but yeah I had a direct X one yesterday (dxgmms1.sys,) and this was with the stable GPU driver (NIVIDIA 306.23). I also had a few lockups which were not BSODs.

For the verifier, I deleted the apple drivers, and tried again and still got HIDCLASS.sys BSOD. I am attaching the SF Tool update.

Marshall

 

[Northernsoul55]

Your crashes still show HIDCLASS.sys as you said.

Those two drivers are showning still:
AsIO AsIO.sys Mon Apr 06 08:21:08 2009 (49D9AD64)
AsUpIO AsUpIO.sys Mon Jul 06 03:21:38 2009 (4A515FB2)

Check Start>All Programs\Asus
Check Start>All Programs\Asus\AsusUpdate
Are there any Asus Folders/programs there? Update or uninstall.

Ensure Driver Verifier is disabled.

Are you able to run Prime95 now?
:ar: http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html
Did you follow this tutorial?
:ar:http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html

Remove all Lavasoft programs, Adaware/ Adaware tool box..etc.

Update your Chipset drivers from your Manufacturer's website.

Cheers

Dave

 

[Metzler]

I found a few programs under ASUS, and removed them. They were ASUS Update, ASUS GPU Tweak, and ASUS EPU-4.

I confirm verifier is disabled

I followed the UBS tutorial earlier, and just to double check I did it again and replaced the infcache.1 file again.

I think I updated the chipset. I followed the setup wizard here, but it didn’t specifically mention the chipset drivers.
ASUS - M4A78LT-M LE

Prime 95 still crashes in the first 2 minutes. Question, since I had a direct X crash with the 306.23 Nividea GPU driver, do you think I should try updating to the most recent? I’m attaching an updated SF file.

 

[Arc]

Hello Metzler. Are you still on Driver Verifier enabled?

DRIVER_VERIFIER_IOMANAGER_VIOLATION (c9)

What is the situation if you disable Driver verifier?