Broken cursor on main monitor

[TobbenTM]

Hey guys.

I have a problem. Sometimes (randomly) when I move my mouse from my second monitor on to my primary, my mouse pointer gets "broken".
I've added a photo of what the cursor now looks like on the primary monitor. (had to take it with my cell)

The pointer is always standard icon pointer on second monitor. When I move the cursor repeatedly between the monitors the pointer will eventually take another form; a kind of "chopped" up standard pointer.

I have not installed any custom pointers, nor changed to another setting that default. And yes, I have done a virus scan with no results.

Does anyone have a clue what it might be? I have had no luck in recreating the errors, and it appears to occur randomly.

Edit: This occurs with both of my ATI cards, the 5770 and the 5850.

 

[TobbenTM]

No one has seen this before?

 

[mitchell65]

Just clutching at straws here.It looks like a mouse problem. Have you got another mouse you could try?

 

[TobbenTM]

Well, I use both my Fujitsu wireless as well as my Microsoft wireless, but I don't see how a mouse would have this effect? Possibly the drivers, but I really kinda doubt it..

 

[mitchell65]

I just thought trying a wired mouse would eliminate one possibility!

 

[TobbenTM]

Yeah, okay, I'll test it out and let you know.

 

[TobbenTM]

Still appears while using different mouse...... Anyone else have an idea?

 

[Lebon14]

You said that on your second monitor, the cursor is OK... so, I was wondering, do you another monitor beside the ones you are currently using (like an old CRT one)? Because, if it doesn't do it on another monitor, maybe that your current monitor has a problem.

Note, if you do try another monitor, besure that it is used as the main monitor (aka the one that has the start memu)

 

[mitchell65]

So the "bad" curser only occurs on the ,main monitor. Why not just swap the monitors over? Would only mean swopping the video leads over!

 

[TobbenTM]

Both of my monitors are identical (BenQ G2412HD), but I'll try to switch them and se if the error occurs again..

 

[ishmael9100]

Both of my monitors are identical (BenQ G2412HD), but I'll try to switch them and se if the error occurs again..

I have researched this problem and it seems to only happen between 2 monitors. I do not have a cure for it but I just thought to let you know that this only happends when you have more than one monitor. In this AMD Forum, a User has the same issue as you have but is it a consequence that this only happends on the primary monitor?

 

[TobbenTM]

Yes, the mouse only takes the different shape while in the primary monitor, if that's what you meant... The error hasn't occured yet, so I am unsure wether it will happen with the other monitor as primary.

Edit: read the thread you linked, and they suggested and older driver so I'm gonna test that aswell.

Thanks

 

[ishmael9100]

Yes, the mouse only takes the different shape while in the primary monitor, if that's what you meant... The error hasn't occured yet, so I am unsure wether it will happen with the other monitor as primary.

Edit: read the thread you linked, and they suggested and older driver so I'm gonna test that aswell.

Thanks

Glad to help, please report back to us.

 

[TobbenTM]

Okay, the monitors did not have anything to do with it. And while using a 3rd monitor I got the error on the secondary monitor, which is kinda odd since it only occured on the primary so far. Also, the older driver did not seem to have any effect on the issue. It does appear to happen more rarely with the newest Catalyst (10.7) though.

Considering buying a nVidia card to replace this ATI @#§!

 

[ishmael9100]

Okay, the monitors did not have anything to do with it. And while using a 3rd monitor I got the error on the secondary monitor, which is kinda odd since it only occured on the primary so far. Also, the older driver did not seem to have any effect on the issue. It does appear to happen more rarely with the newest Catalyst (10.7) though.

Considering buying a nVidia card to replace this ATI @#§!

Wow, this is a really hard issue to sort out, Give me some time to research this issue and I will let you know what I find, or if any solution is available.

 

[TobbenTM]

Seems that ATI is aware of the issue, and have been for some time, but they havent really done or said anything about it, so that just says quite a bit about their customerservice. I've read quite a few forums threads on this elsewhere and it doesnt seem to be any real solution. Only some halv-assed solutions like turning on mouse-trail, but then you will have some issues in games etc. And another person mentioned that "you could just turn off HW mouse", but I have no idea what he meant by that..

 

[ishmael9100]

Seems that ATI is aware of the issue, and have been for some time, but they havent really done or said anything about it, so that just says quite a bit about their customerservice. I've read quite a few forums threads on this elsewhere and it doesnt seem to be any real solution. Only some halv-assed solutions like turning on mouse-trail, but then you will have some issues in games etc. And another person mentioned that "you could just turn off HW mouse", but I have no idea what he meant by that..

I think he meant just turn off HardWare mouse. Im not quite sure. Thats good to know that ATI is aware of this but it's not good that they haven't found a fix for it.

 

[ishmael9100]

Is it possible to take a picture of the screens? Just so that I can identify anything wrong. Thanks!

 

[TobbenTM]

Like a screenshot or actual pictures of the monitor?

And on a side note, I havent gotten the error since sunday so the new 10.7 driver may have done some improvement.

 

[ishmael9100]

Thats great! An actual photo of the monitors is what I need. You could try reconnecting the monitors to your Computer. If this error does not occur again, then your problem is sorted! I would keep this tread open just in case it happends again.