Browser not working but internet is connected

[Hdiggz619]

Ok so I have a fairly new computer that had Vista on it. I got the free upgrade and upgraded to Windows 7 Home Premium. I've been using 7 for about 3 weeks now with no problems at all. Then out of nowhere approx 3-4 days ago, the internet doesn't seem to want to cooperate. Once in a while web pages wouldnt load and now most of the time my browser will fail to load any pages. I called my ISP tech support and everything is fine on their end, and I can confirm that I am indeed connected because I can play multiplayer games, use utorrent and occasionally msn messenger.

I've tried both Firefox 3.5.5 (default) and IE 8. It appears that there is some conflict somewhere that is denying me internet access. I need this resolved ASAP since most of my school notes are online and it's midterm/finals time.

While talking to tech support I was advised that restoring windows to a backup may solve the problem. So I did that with a backup that was 3 days old and it worked for maybe an hour then I had the same problem.

I should also note that I am NOT using wireless. I have a wired cable connection.

When the browser does decide to work, I find that it is very slow. Even my download speeds on utorrent have decreased drastically. I find it interesting that much of the time my upload speed is significantly higher than my download. I'm starting to get really frustrated so any and all help will be greatly appreciated and I hope I get this resolved soon.

 

[torrentg]

Hi.

If you have mdnsresponder.exe in the task manager, it means you have the Bonjour service. Google for how to completely uninstall.

In I.E., go to tools | internet options | connections tab | lan settings
and make sure no boxes are checked. If there are any, remove then save. Reopen I.E. and test.

If you still have trouble, set a static ip address for the lan adapter using 208.67.222.222 for preferred dns server.

If you want uTorrent to work better, look at its settings (ctrl+P) to find the incoming connections port. Then go to your router config page and set it to port forward that port to your computer.

 

[Hdiggz619]

Hey thanks for the quick reply and for covering far more than I had expected. So I followed your advice on the bonjour service and it is now gone. Oddly enough though, IE seems to work more than firefox. I'm using IE right now to write this, but when I open Firefox it says "page not found". I've been using Firefox exclusively and have not interfered with the browser settings or anything.

 

[Hdiggz619]

I ran a troubleshooter on my internet connection and it said "the DNS server isn't responding" and that it could not be automatically fixed. How do I go about fixing this? I can't download windows updates, or updates for my adware/spyware/antivirus programs, but Internet Explorer works (kind of slowly), and Firefox will not connect.

 

[richc46]

I ran a troubleshooter on my internet connection and it said "the DNS server isn't responding" and that it could not be automatically fixed. How do I go about fixing this? I can't download windows updates, or updates for my adware/spyware/antivirus programs, but Internet Explorer works (kind of slowly), and Firefox will not connect.

Try this




Troubleshooting DNS servers: Domain Name System(DNS)

 

[torrentg]

Hey thanks for the quick reply and for covering far more than I had expected. So I followed your advice on the bonjour service and it is now gone. Oddly enough though, IE seems to work more than firefox. I'm using IE right now to write this, but when I open Firefox it says "page not found". I've been using Firefox exclusively and have not interfered with the browser settings or anything.

You're welcome. Check in Firefox too that no proxies are set.

Tools | options | advanced | network tab | settings box | click the dot for no proxy | click ok twice

To an elevated command prompt, copy and paste the following then hit enter:

netsh int ip reset

Reboot.

 

[scum1]

Similar problem and all fixed including firefox

I had a very similar problem where only my 64 bit IE worked. My Firefox and IE 32 would not connect. I tried many different things I read here and was about to give up until I tried this and it worked for me.

got to Cmd line

Type netsh winsock reset

Now all my browsers work including Firefox and IE

 

[chopsuei3]

Not sure if anyone is still watching this post, but I ran into a similar issue after upgrading to Windows 7 from Vista Ultimate. Turned out there is a MAJOR compatibility issue with Norton/Symantec products. After trying various solutions from around the web, I was still unable to connect to the internet or really even get an IP address. I even tried removing Bonjour to no avail.
I found the solution was to uninstall any and all Norton/Symantec products, at which point, the internet came back almost immediately. This includes Norton Ghost or Norton Backup. Hope this helps someone!

 

[richc46]

Well, I saw your post and think that it was very considerate of you to try to help other members. I hope that others searching for a solution to the problem finds your post and is helped. On behalf of the membership, I say thank you and give you a little gift, our list of free software that works great with Windows 7.
http://www.sevenforums.com/software/92-free-great-programs-windows-7-a.html

 

[PureOceanBreeze]

I had a very similar problem where only my 64 bit IE worked. My Firefox and IE 32 would not connect. I tried many different things I read here and was about to give up until I tried this and it worked for me.

got to Cmd line

Type netsh winsock reset

Now all my browsers work including Firefox and IE

This worked for me. I was experiencing the same difficulty... I'd open the browser and it would stall on loading or would stall while surfing... if I hit "enter" again, then the page would sometimes come up quickly. Not sure what was causing the stalling but it was really annoying. Lol. Anyway, THANK YOU! The reset worked for me.

 

[Gemini566]

Hi,

I had similar problems on two of the computers on my home network. First of all, about 10 days ago my wife told me her Internet Explorer was not loading - "The little round thingy is going round and round", were her exact words. So it was, and did so for some time until eventually the 'Diagnose Connection Problems' screen appeared. I tried all of the above and much more. In the end I shelved the laptop - an Acer Aspire 5536 running Win 7 Pro - to look into the problem later and in the meanwhile let her use one of my 'University' laptops: An F-S Amilo Li 2735 which works perfectly.

I would have left it at that until I had time to look more thoroughly at the problem - perhaps this coming Sunday - had it not been for the fact that exactly the same thing happened to my main desktop PC yesterday. The PC is an Acer Aspire M3802, also running Win 7 Pro (but 64 bit, not 32). All the installed browsers stopped working: that is IE 8, 32 & 64 bit and Firefox. Also, WLM would not load, despite an excellent Internet connection.

Because I use this machine to update my websites every day it was essential I solve the problem so I set to checking all the forums I am a member of, running AV software and so on. In the end, I solved the problem completely by accident.

I do not like using the System Restore option, but sometimes there is little choice and that is what I did. When finished I had an on screen message telling me it had not worked because a certain file could not be accessed and I was advised to temporarily disable my AV software and run System Restore again. I disabled my Kaspersky 2012 Security and tried again - same result.

I was by then getting desperate, so I popped in my o/s disk and tried the repair option; no luck there either and as a final attempt to fix things things I tried System Restore again but launched from my o/s disk menu this time. It failed again BUT this time the error message was more specific; instead of just telling me it could not access a file being used by my AV software it named the file. Of course, I cannot remember the exact file but I do recall it was in my SuperAntiSpyware Pro folder.

I rebooted, un-installed SAS Pro and Bingo!! Problem solved.

The other important factor, I submit, is that both machines stopped accessing the Internet because they were both running SAS Pro AND the problem occurred shortly after Java was updated to JRE 7 u4 and JFX 2.1.0. was installed at the same time. I have informed SAS and await a reply. I am also keeping a keen eye on the other machines here at home, as and when they get the Java and Windows updates.

I hope this will be of help.

 

[kewl1]

I am having the same problem but none of the above has worked yet for me. This seems crazy

• Firefox, IE 64 bit and IE 32 bit do not work
• Yet I can get my email from my cable company
• I can also run Utorrent and other programs that use the internet
• Cable tech support got me to ping Google successfully using CMD
• Browser does work in safe mode
• I cannot access my Synology NAS (server) in Win 7 but I can in Safe Mode
• Cable companies Fsecure will not run a virus scan but it will update
• It seems like many system restore pints are gone. There is only one from today and one from yesterday

I am at my wits end and don't know what to do next. I have made a lot of changes since my last Ghost backup and would hate to go back so far by using it. Any help would be greatly appreciated

 

[Shadotek]

I had a very similar problem where only my 64 bit IE worked. My Firefox and IE 32 would not connect. I tried many different things I read here and was about to give up until I tried this and it worked for me.

got to Cmd line

Type netsh winsock reset

Now all my browsers work including Firefox and IE

Perfect, this solved my issues, thanks!