Solved Browsers working in safe mode with networking but not in normal mode

[Kavitha ms]

Hi ,

I'm using windows7 32-bit operating system. I have internet explorer 8( it never worked since installation, always shows "No network connection") and Google chrome installed in my computer. I had been using Google chrome which crashed yesterday. I re-installed Chrome and now it says there is no internet connection. In short, I cannot use internet in my computer. Any other browser installed comes up showing the same "No Network connectivity" thing. And then I started the computer in "safe mode with networking" and I could use see that both Google chrome and Internet explorer are working. But they do not work in normal mode. I really don't know what to do to solve this problem. And internet is working as I'm using internet in my mobile using WIFI from the same internet connection.

Thanks you,
Kavitha

 

[ThrashZone]

Hi and welcome to SevenForums,
Work you way down this list,
Troubleshooting for win-7,
http://www.sevenforums.com/tutorials/220165-troubleshooting-steps-windows-7-a.html
Post which Security suite you have installed as well,
Cheers.

 

[A Guy]

Welcome to Seven Forums Kavitha ms. Since both work in Safe Mode, there must be a conflict. Try performing a Clean start and see if you can find the culprit

http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Security programs, or parental control programs are most suspect, but it can be anything. A Guy

 

[Kavitha ms]

Hi and welcome to SevenForums,
Work you way down this list,
Troubleshooting for win-7,
http://www.sevenforums.com/tutorials/220165-troubleshooting-steps-windows-7-a.html
Post which Security suite you have installed as well,
Cheers.

I had installed Norton internet security in my computer which I had uninstalled long back. But it is still in the program list. I am not able to uninstall now. And I cannot understand how to troubleshoot using the tutorial that you referred to me. I don't know how to do it. Is there any other way by which I can fix this problem ?

Thanks,
Kavitha

 

[Kavitha ms]

Welcome to Seven Forums Kavitha ms. Since both work in Safe Mode, there must be a conflict. Try performing a Clean start and see if you can find the culprit

http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Security programs, or parental control programs are most suspect, but it can be anything. A Guy

I tried this. It didn't help. But after this, Ms Office suite and adobe reader got crashed too. Now Most of the programs in my computer doesn't work. And these things doesn't work even in safe mode.
I don't know what to do now. I can't do a windows re-installation as I have no device to back-up my data now. I'm really stuck up with this

Thanks,
Kavitha

 

[ThrashZone]

Hi,
That is bad news,
Safe mode with networking,
Shut down your machine, Unplug it and Hold the power button down for 30/45 seconds (Power Drain)
If this is a Laptop remove the Battery and use power drain,
Power up and Tap the F8 key continuously until you see a black page with white text,
Use the down arrow key to toggle to safe mode with networking/ hit the enter key.
Login as usual

If you succeed in getting into safe mode with networking please go directly to this site and download the scanner,
http://www.bleepingcomputer.com/download/adwcleaner/
Here is a picture of the Download button to use and the process to run the scanner,
Click the image to increase it,
Adwcleaner download process
After using the Clean button inside the scanner your machine will boot,
After boot a Text file will open,
Click on File on the top left and save as and name it and save it to your desktop,
Right click the text files body and Select All,
Then right click it and Copy,
Right click in a reply here type "here ya go" and right click and Paste.

 

[Kavitha ms]

here ya go

# AdwCleaner v3.022 - Report created 19/03/2014 at 20:01:43
# Updated 13/03/2014 by Xplode
# Operating System : Windows 7 Professional (32 bits)
# Username : kavitha - KAVITHA-PC
# Running from : C:\Users\kavitha\Desktop\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****


***** [ Browsers ] *****

-\\ Internet Explorer v8.0.7600.17267


-\\ Google Chrome v

[ File : C:\Users\kavitha\AppData\Local\Google\Chrome\User Data\Default\preferences ]


*************************

AdwCleaner[R0].txt - [3565 octets] - [19/03/2014 19:52:55]
AdwCleaner[R1].txt - [861 octets] - [19/03/2014 20:00:58]
AdwCleaner[S0].txt - [3720 octets] - [19/03/2014 19:54:15]
AdwCleaner[S1].txt - [783 octets] - [19/03/2014 20:01:43]

########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [842 octets] ##########



While downloading, I didn't get the option to save it on my desktop. It got downloaded directly. So, I pasted it in the desktop after downloading.

Thanks,
Kavitha

 

[ThrashZone]

Re-run the scanner starting normally,
I'm assuming you ran it using safe mode with networking ?
Cheers.

 

[Kavitha ms]

No. I downloaded it in safe mode. And I ran the software in normal mode only.

 

[ThrashZone]

Hi okay good not that running it would be a bad idea in safe mode....
You would just need to repeat the scan under normal startup,
Well the scan was pretty clean,

I would go to your Computer manufactures website and look under the Help/ Support sections for driver updates,
Wired networking and wireless and graphic's card while your there, check all drivers,
It should have a utility to search and find your drivers installed and if newer ones are available,
Cheers.

 

[Kavitha ms]

Thank you.
I would try to find out if any updates are available for drivers.

 

[ThrashZone]

Okay we'll wait for an update,
Cheers.

 

[Kavitha ms]

Now, When I turn on the pc in normal mode, these pop ups are coming. I've added the screenshots here.

 

[ThrashZone]

Hi,
Run sfc/scannow,
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html?ltr=S
I ask for some Network help please stand by after running sfc,
Cheers.

 

[chev65]

At the very least you should run the Norton removal tool by following directions in the link below.
https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

This machine looks pretty messed up and I'm not completely sure what the problem might be but following the directions in the link below may get us closer to solving the problem.

Please post the results from these tests> Mini Tool Test for pchf

 

[Kavitha ms]

At the very least you should run the Norton removal tool by following directions in the link below.
https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

This machine looks pretty messed up and I'm not completely sure what the problem might be but following the directions in the link below may get us closer to solving the problem.

Please post the results from these tests> Mini Tool Test for pchf

I tried removing norton using Norton removal tool. And now, the internet and IE and Opera are working in normal mode. Thank you so much
But now, Google chrome which had crashed again.

But other programs like adobe reader, Ms-Office suite etc are still not working. I cannot even open a jpg file. I've included the screenshot when i open a jpg file. This is the case with safe mode too. Pdf files, Ms-office suite and pictures are not getting opened. I uninstalled and then again installed the adobe reader. It worked for sometime and then crashed.

 

[Kavitha ms]

At the very least you should run the Norton removal tool by following directions in the link below.
https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

This machine looks pretty messed up and I'm not completely sure what the problem might be but following the directions in the link below may get us closer to solving the problem.

Please post the results from these tests> Mini Tool Test for pchf

I've attached the result file with this as the text is too long to be pasted in this post.
This is the result of the first one - Mini tool box

 

[Kavitha ms]

this is the result of the adware cleaner

# AdwCleaner v3.022 - Report created 28/03/2014 at 17:28:44
# Updated 13/03/2014 by Xplode
# Operating System : Windows 7 Professional (32 bits)
# Username : kavitha - KAVITHA-PC
# Running from : C:\Users\kavitha\Desktop\adwcleaner.exe
# Option : Clean
***** [ Services ] *****

***** [ Files / Folders ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****
Key Deleted : HKLM\Software\DeviceVM
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{99AD9D6D-A456-49EE-8360-F22EE7AA1272}
***** [ Browsers ] *****
-\\ Internet Explorer v8.0.7600.16385

-\\ Google Chrome v
[ File : C:\Users\kavitha\AppData\Local\Google\Chrome\User Data\Default\preferences ]

*************************
AdwCleaner[R2].txt - [886 octets] - [28/03/2014 17:24:07]
AdwCleaner[S2].txt - [812 octets] - [28/03/2014 17:28:44]
########## EOF - C:\AdwCleaner\AdwCleaner[S2].txt - [871 octets] ##########

 

[Kavitha ms]

Result log of junkware remover

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.3 (03.23.2014:1)
OS: Windows_NT x86
Ran by kavitha on Fri 03/28/2014 at 17:34:57.84
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


~~~ Services

~~~ Registry Values
Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-18\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-19\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-20\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main\\Start Page

~~~ Registry Keys
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\freetvradio.spointerwebdisp

~~~ Files
Successfully deleted: [File] "C:\Windows\Tasks\driver robot.job"
Successfully disinfected: [Shortcut] C:\ProgramData\Microsoft\Windows\Start Menu\Programs\K-Lite Codec Pack\Media Player Classic.lnk

~~~ Folders
Successfully deleted: [Folder] "C:\ProgramData\ammyy"
Successfully deleted: [Folder] "C:\ProgramData\pc1data"
Successfully deleted: [Folder] "C:\Users\kavitha\appdata\local\cre"

~~~ Event Viewer Logs were cleared


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Fri 03/28/2014 at 17:40:40.73
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

[Kaktussoft]

norton is removed totally now. You told you can browse the internet now.
Please perform a memory test. http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html
Let it run a few hours and post back results