BSOD 0x0000000d1 with screenshot and DMP Files

[bird2002]

I've been getting BSOD at random times over the last 3 weeks. Here's a screenshot (attached are the DMP files)

Attached is the more complete information from the DM log collector

 

[derekimo]

Hi There,

It looks like your wireless driver is getting flagged as the cause,

Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
 athrx+0x41405

Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Timestamp:        [COLOR="Red"]Fri Feb 21 00:49:10 2014[/COLOR] (53071306)
    CheckSum:         003EAAF4
    ImageSize:        0040B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

It looks like it's newer than what's offered on ACER's website.

Did you update that yourself?

There does appear to be a newer one here,

https://www.atheros.cz/atheros-wireless-download.php?chipset=74&system=6

Although with Laptops it's usually recommended to stay with what's on the OEM site.

 

[bird2002]

Hi There,

It looks like your wireless driver is getting flagged as the cause,

Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
 athrx+0x41405

Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Timestamp:        [COLOR=Red]Fri Feb 21 00:49:10 2014[/COLOR] (53071306)
    CheckSum:         003EAAF4
    ImageSize:        0040B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

It looks like it's newer than what's offered on ACER's website.

Did you update that yourself?

There does appear to be a newer one here,

https://www.atheros.cz/atheros-wireless-download.php?chipset=74&system=6

Although with Laptops it's usually recommended to stay with what's on the OEM site.

Thank you very much or your help! Once I started having the blue screen problems I ran a program called Driver Booster 2, which updated numerous drivers, but the problems persisted. When you asked if I updated the driver myself, I may have when I ran that program, but I don't remember updating any drivers prior to having the bsod issues. I just ran driver booster 2 again and it found a bluetooth usb module with qalcomm atheros communications as the vendor. (That's different than the driver causing the issue, correct?) Anyway would you recommend that I try loading the latest wirless driver at the link you sent? (The one at the top of the page, correct?) If the problems persist, then try going back to oem?

Thanks,
Rick

 

[derekimo]

You're welcome.

My first bit of advice would be to get rid of Driver Booster, those programs are unreliable and quite often do more harm than good.

I can't be positive about what driver you just updated without a new upload of info.

You can try that driver I linked, the one at the top is the most recent. Then the OEM if your problems persist.

Did your laptop come from the UK? I couldn't find a US reference from ACER for the V5-571.

 

[bird2002]

You're welcome.

My first bit of advice would be to get rid of Driver Booster, those programs are unreliable and quite often do more harm than good.

I can't be positive about what driver you just updated without a new upload of info.

You can try that driver I linked, the one at the top is the most recent. Then the OEM if your problems persist.

Did your laptop come from the UK? I couldn't find a US reference from ACER for the V5-571.

Thanks again. I got my laptop in the good ole USA at Staples in Southern California. I tried updating the driver and I hope I did things correctly as I'm not super technically proficient. After downloading I opened with my unzip software and it seemed to do something with the files. Should I be good to go?

 

[derekimo]

That's interesting that I had to switch to UK to find that model number, anyway back to the driver.

Unfortunately there is a little more work than that with that download, you would need to follow these instructions,

http://www.sevenforums.com/tutorials/97061-driver-install-device-manager.html

I'm inclined to have you wait until a problem arises before doing anything else though.

If it crashes again just run the tool again and we'll take it from there.

Since it sounds like you haven't had a problem yet let's wait until you do before doing anything.

 

[bird2002]

That's interesting that I had to switch to UK to find that model number, anyway back to the driver.

Unfortunately there is a little more work than that with that download, you would need to follow these instructions,

http://www.sevenforums.com/tutorials/97061-driver-install-device-manager.html

I'm inclined to have you wait until a problem arises before doing anything else though.

If it crashes again just run the tool again and we'll take it from there.

Since it sounds like you haven't had a problem yet let's wait until you do before doing anything.

My head is starting to hurt after going through those driver loading instructions OK, I won't mess with the driver install unless I have another issue with a crash showing the driver being the culprit. I'll proceed with caution with driver booster - Should I play with the link to the driver update software that you provided? Thanks again for all your assistance and help.

 

[derekimo]

You're welcome.

No, just wait and see right now. If you get another crash, just upload the new info.

 

[bird2002]

You're welcome.

No, just wait and see right now. If you get another crash, just upload the new info.

Ok, I had another crash yesterday, attached is the new info. So, should I just proceed now with updating the wireless driver to 10.0.0.297?

Thanks,
Rick

 

[bird2002]

A few days ago I believe I successfully updated the wireless driver. Today I had another bsod. Attached are the new files. Suggestions?

 

[derekimo]

Hi there, it is the same driver again,

Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
 athrx+0x3aafc

Yes, you did update but it doesn't like that one either,

Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Timestamp:        [COLOR="Red"]Sun Jul 13 20:37:30 2014 [/COLOR](53C3507A)
    CheckSum:         003E195D
    ImageSize:        0040F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Do you use your wireless or can you disable it as a test?

 

[bird2002]

Hi there, it is the same driver again,

Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
 athrx+0x3aafc

Yes, you did update but it doesn't like that one either,

Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Timestamp:        [COLOR=Red]Sun Jul 13 20:37:30 2014 [/COLOR](53C3507A)
    CheckSum:         003E195D
    ImageSize:        0040F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Do you use your wireless or can you disable it as a test?

Typically I'm on my laptop wirelessly for hours a day, so it would be a little bit of a hassle to disable the wireless driver for a test. The BSOD was happening daily for a spell, but has been happening less frequently lately. I've only had one BSOD since updating the driver. Since the BSOD is happening infrequently at the moment it would also make it difficult to do a definitive test by disabling the driver. If there wasn't a BSOD during a many day test a conclusion couldn't necessarily be drawn.



Thanks again for all your help trying to get to the bottom of this. - Rick