Solved BSOD 0x0000001a + Others, when using Chrome or at random

[leetmode]

Hi guys,

Having some pretty serious issues with my PC that started about 2 or 3 days ago. Usually when I leave my house I put my PC into sleep mode, when I came back home (the day everything started to go haywire) I noticed the computer was off, and of course when I turn it on I was asked if I wanted to start in safe mode or repair due to the fact that windows was shut down improperly. I chose to start normally since this has happened before but never really caused an issue. When I logged on I noticed that Chrome would not run after trying to click the icon several times. I then decided to open other programs which opened without any problems, then went back to Chrome. Chrome finally opens but all extensions crashed immediately and then Chrome finally crashed. After trying to open Chrome again I got a blue screen with the 0x0000001a code. I rebooted and went back to stock clocks and again when I opened Chrome it blue screened showing the same code. I looked it up on google and found several threads on this forum and others talking about possible memory failures so I tried to run a memtest (Using both instruction options found here) but no matter what USB drive I use, or USB port, memtest WILL NOT run. Even if I force to boot from USB while disabling all other boot options in BIOS, I just end up right back into my bios. I do not have a CD drive for this computer so thats not really an option.

My next step was to try to get the dump files using the instructions found here, however, both options gave me different blue screen codes before finishing their jobs.

That being said, I think I managed to get the minidump and fulldump files manually after each BSOD. I'm just not 100% sure they are the right files or what other information you guys would need to help me out so I took a screen shot of what the files look like, if someone could tell me if they are the correct files then I'll upload them immediately.

View attachment 317053

I would like to add, when you first boot and log on to the computer everything seems to run fine for a while as long as you don't open Chrome or EA's Origin. After a while of poking around, Explore may crash prompting Windows to ask if you want to start it again, or you could just end up with a BSOD. Either way at some point you'll end up with a BSOD with the code 0x0000001a. The only times I have gotten different codes is when I tried to pull the dump files using the instructions found here.

I'm so frustrated with trying to figure out whats wrong that I almost just reformatted my computer but I realized that would probably accomplish nothing. I don't understand why I can't run memtest though since I'm following the instructions to the T. Could it be that my Mobo is fried instead of the ram?

 

[Arc]

Hi.

Boot into Safe Mode.

Then follow it: http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions in your subsequent post in this thread.

 

[leetmode]

Hi.

Boot into Safe Mode.

Then follow it: http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions in your subsequent post in this thread.

Every time I try to merge this .reg files I get an error stating "The specified file is not a registry script. You can only import binary registry files from within the registry editor."

Anyway, I decided to upload the 3 minidump files I managed to grab before. The first one is the 0x0000001a code I believe, for the other two I can remember what codes were given.

View attachment 317089

Please let me know if more information is needed.

 

[Arc]

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

If it does not show any error, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

   Information

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

   Warning

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

   Tip

• If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
• If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

Let us know the results, with the subsequent crash dumps, if any.

 

[leetmode]

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

If it does not show any error, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

   Information

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

   Warning

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

   Tip

• If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
• If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

Let us know the results, with the subsequent crash dumps, if any.

Hey Arc,

I spent a couple hours last night trying to get memtest to run again and it simply just won't work. I've tried multiple USB drives with every USB port on the mobo and chassis (I don't have any cd drives so unfortunately that's not an option). I made sure to set the boot option to USB, disabled all other drives in bio and even unplugged them manually and all that happens now is I just keep rebooting to my bios even if I try to force the USB option. I've unplugged all other unnecessary USB devices as well, all that is connected is the keyboard and monitor. I'm not sure what else I can do to get it to run. Should I just try the driver program or do I have a more serious issue at hand? At this point I'm about to just replace the mobo and ram.

 

[Arc]

If you want to replace, you might need to replace the processor too.

But, you may try to use a bootable CD version of memtest86+.

 

[essenbe]

leetmode, have you tried the one time boot option key? On most Asus boards it is F8 as soon as you see the boot logo, start tapping F8, select the USB using the up down arrows and press enter when the USB is selected. When you downloaded memtest86+ did you download version 5.1 and select the preconfigured USB Installer? If you did, try version 4.2. When installing it to the USB make sure the format the USB box is selected.

 

[leetmode]

If you want to replace, you might need to replace the processor too.

But, you may try to use a bootable CD version of memtest86+.

So I ended up ordering this RAM last night to replace what I already had. Received it this morning and so far everything is running perfectly, I have tried to run some memory intensive applications and no BSODs as of yet. That being said I think its safe to assume nothing else needs to be replaced. Kind of bummed that I have to bin the old sticks and settle for less but it is what it is. Thanks for attempting to help, I appreciate it.

leetmode, have you tried the one time boot option key? On most Asus boards it is F8 as soon as you see the boot logo, start tapping F8, select the USB using the up down arrows and press enter when the USB is selected. When you downloaded memtest86+ did you download version 5.1 and select the preconfigured USB Installer? If you did, try version 4.2. When installing it to the USB make sure the format the USB box is selected.

Yes I did try that but same result, if I had my main boot drive connected then it was just boot to that and if it was unplugged it was tell me that I needed to pick a boot device.

I was using the latest version of memtest86+ and yes I made sure to pick the one specifically for USBs. Since everything is working now I don't think its necessary to try an older version but if I get the same BSODs then I'll definitely give it a shot. I can't understand why it never worked though, I'm hoping it was just my carelessness and not a serious issue, but I did try multiple times with different drives/ports so I really have no idea. Thanks for your help as well BTW.

On a side note, how do you guys feel about have two sets of the same ram on a system? What I mean is, if I were to order another set of this RAM to compliment what I already have so that I have to total of 32 GB, is that frowned upon? I have read somewhere online that manufactures can't guarantee that both sets will work and its best not to do so even if they are the same exact model.

 

[essenbe]

That is correct. It is always better to buy ram in sets as manufacturers test the ram sold in sets to work together and will not say one set will work with another set, even of the same specs. That is not to say it won't work together, only that you know you are taking a risk. If you can buy it from some place local that has a 30 day return policy (with no headaches), it may be worth a try if you really think you need 32 GB.

The ram you had does have a lifetime warranty on it, and could be replaced.

 

[leetmode]

That is correct. It is always better to buy ram in sets as manufacturers test the ram sold in sets to work together and will not say one set will work with another set, even of the same specs. That is not to say it won't work together, only that you know you are taking a risk. If you can buy it from some place local that has a 30 day return policy (with no headaches), it may be worth a try if you really think you need 32 GB.

The ram you had does have a lifetime warranty on it, and could be replaced.

Nice to see a fellow Floridian on here (I'm in Miami, Go Heat!) I didn't even realize my old RAM had a lifetime warranty! I ended up getting the G.Skill one since I needed something fast and I have no stores local to me that had RAM that was compatible with my Mobo. I'll definitely look into to it, if they can still help me out I may end up returning the G.skill. Thanks for your input!

 

[essenbe]

You're quite welcome. I always use G Skill. They have excellent tech support and service, something you can't say about very many tech companies.