Solved BSOD 0X0000009f unable to resolve

[salazni]

hello,

i have been having a constant BSOD problem with my computer.i have tried to update all the drivers, run several virus scans and the program alien autopsy which came with my computer, but it hasnt been able to solve the issue. this is starting to get really annoying as it happened 5 times today in 30 minutes. can anyone help me? i have attached a zip of all the files from the SF diagnostic tool. if any more information is needed, i will come back and verify. thanks to anyone everyone who helps resolve this issue.

 

[matts6887]

Can you please re-upload the above file in zip format as it is easier to read plus i do not have a .rar file reader. Thanks

 

[salazni]

have changed and re-uploaded

 

[Arc]

To read a .rar file, free 7-Zip may be used.

Supported formats:

• Packing / unpacking: 7z, XZ, BZIP2, GZIP, TAR, ZIP and WIM
• Unpacking only: ARJ, CAB, CHM, CPIO, CramFS, DEB, DMG, FAT, HFS, ISO, LZH, LZMA, MBR, MSI, NSIS, NTFS, RAR, RPM, SquashFS, UDF, VHD, WIM, XAR and Z.

 

[salazni]

hi, the BSOD has happened 3 times in about 30 minutes. latest logs added. any and all help appreciated.

 

[Arc]

Does the BSOD occur in a chrome session, or when the computer comes out of sleep?

If it happens during chrome, disable Hardware Acceleration. Open a video in YouTube. When it is started, right click on the screen and choose "settings"



In the resulting window, uncheck the option for hardware acceleration, and then close the window.


Also, see these tutorials:

• http://www.sevenforums.com/tutorials/271264-chrome-gpu-hardware-acceleration-turn-off.html
• http://www.sevenforums.com/tutorials/271263-firefox-gpu-hardware-acceleration-turn-off.html
• http://www.sevenforums.com/tutorial...lorer-gpu-hardware-acceleration-turn-off.html

If it happens during waking up from sleep, disable either the Intel(R) HD Graphics 3000 or the NVIDIA GeForce GTX 460M.

The option to disable either of them will be in the BIOS and in the NVIDIA control panel.
________________________________________________

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8009c4ea10, fffff80000ba2748, fffffa80076c7760}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : pci.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8009c4ea10, Physical Device Object of the stack
Arg3: fffff80000ba2748, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: fffffa80076c7760, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  pci.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7928f

MODULE_NAME: pci

FAULTING_MODULE: fffff88000e00000 pci

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  2

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

DPC_STACK_BASE:  FFFFF80000BA2FB0

STACK_TEXT:  
fffff800`00ba26f8 fffff800`0353d8d2 : 00000000`0000009f 00000000`00000003 fffffa80`09c4ea10 fffff800`00ba2748 : nt!KeBugCheckEx
fffff800`00ba2700 fffff800`034d885c : fffff800`00ba2848 fffff800`00ba2848 00000000`0000fff7 00000000`00000002 : nt! ?? ::FNODOBFM::`string'+0x33af0
fffff800`00ba27a0 fffff800`034d86f6 : fffff880`00fa32b0 00000000`0000d4c4 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00ba2810 fffff800`034d85de : 00000001`fa79111e fffff800`00ba2e88 00000000`0000d4c4 fffff800`0364cb08 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00ba2e60 fffff800`034d83c7 : fffff800`03648ec3 fffffa80`0000d4c4 fffffa80`0a83b000 00000000`000000c4 : nt!KiTimerExpiration+0x1be
fffff800`00ba2f00 fffff800`034d0d15 : 00000000`00000000 fffffa80`0b2f9b50 00000000`00000000 fffff880`05087588 : nt!KiRetireDpcList+0x277
fffff800`00ba2fb0 fffff800`034d0b2c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxRetireDpcList+0x5
fffff880`0b7c3560 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDispatchInterruptContinue


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

IMAGE_VERSION:  6.1.7601.17514

FAILURE_BUCKET_ID:  X64_0x9F_3_ACPI_IMAGE_pci.sys

BUCKET_ID:  X64_0x9F_3_ACPI_IMAGE_pci.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x9f_3_acpi_image_pci.sys

FAILURE_ID_HASH:  {f949ba98-ee69-8040-f9fe-7209de5e5499}

Followup: MachineOwner
---------

 

[salazni]

thanks for the information. i will try out both of those when i get back home. it was happening often while on chrome looking at videos (not on youtube) but was also happening often while on idle. i disabled my computer going to sleep and yesterday 2 of the blue screens hapenned while my computer was idle after logging in. no windows open, i just logged in and let it load only to return to it asking me to log in and mentioning the system crashed. i will try both solutions and see if that fixes it. thanks alot for the quick reply.

quick note, last time i attempted to disable the intel 3000, i had a black screen and nothing showed up. i had to restart my computer. i have also been unable to update it using windows updater. it always fails.

 

[salazni]

latest blue screen today. computer was idle after restarting from uninstalling intel 3000, then re-installing it. computer was left idle after logging on. nothing was going on. i have turned off sleep mode on my computer.

 

[Arc]

The same BSOD continues, and you have to disable either graphics.

BugCheck 9F, {3, fffffa800804ba10, fffff80000b9c3d8, fffffa80071e4880}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : pci.sys

Followup: MachineOwner
---------

I am requesting essenbe to guide you how to disable it.

 

[essenbe]

Could I get you to fill out your system specs please (http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html) It will help us to know how to help you. Much of the problems I have seen with switchable graphics is different manufacturers Implement it differently. I've found that drivers work better downloaded from the manufacturers web site, just because of that fact. If you disable your on chip graphics and only use the discrete card, it will affect your battery life. How much will depend on which discrete card you have. I have a laptop with an Nvidia card which uses their Optimus technology, which is simply Nvidia's implementation of switchable graphics. If you have an Nvidia card you should be able to go into the NVidia control panel and select which is the primary graphics adapter and also go by program to program and select which to use. On my laptop, I chose to use the discrete graphics card for everything. In that way, you are not disabling on board graphics, you are just not using it. Technically, if you really care to know, all the graphics go through the CPU and the CPU decides which graphics to use. The problem is the CPU choosing the wrong one and the delay during the switch over. You, from what I've read, are having problems updating your on chip graphics. If that is the case, I would try going into the global settings and making the discrete card primary graphics adapter and the going into the local settings and choosing those programs that make you crash and choosing to use the discrete card as primary. That avoids the problem of the CPU having to decide to switch over. Try doing that and see if it helps. But, be aware that your battery life will be shorter. That usually does not cause a problem once you learn how long the battery life is depending on which programs you use. You just make allowances for that.

 

[salazni]

i'll update my specs later tonight when i am back home. i'm not sure if this is relevant or not but the BSOD i had yesterday was after logging on. everything was loaded and i had left my computer idle. after about 10 minutes of idel the BSOD showed up.

ill update my information and go into NVIDIA and set my othe card as the default for everything. i'll attempt to re-disable the intel 3000 card (last time gave me a black screen, computer still working but no vision. it re-enabled itself after a forced restart) and hope it works. thanks for the help. will keep updated if i get another BSOD after all the changes.

 

[essenbe]

May I make a suggestion. Just make your discrete card the default for everything but do not disable the HD3000. I'm afraid what happened last time may very well happen again if you disable it. I would suggest, just select your discrete card to be the default for everything and don't disable the HD3000. It seems to me that if you select to use the discrete card for everything, you have effectively disabled the HD3000 without actually doing so. You have basically told the computer not to use it. You may have to go program by program to do that, but once it's done you have effectively disabled the HG3000. I have a reason for this, but it is just a WAG, not based on anything I can prove.

 

[salazni]

edit, googled and found out how to set nvidia as default. will keep up to date on how it goes. thanks for the help

 

[essenbe]

Be sure and let us know how it goes.

 

[salazni]

everything went well yesterday, but when i logged on today another BSOD. latest log.

 

[Arc]

The same BSOD continues here.

BugCheck 9F, {3, fffffa8009c2fa10, fffff80000b9c3d8, fffffa800cbc8530}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys[/COLOR]
[B][COLOR=Red]Probably caused by : pci.sys[/COLOR][/B]

Followup: MachineOwner
---------

The pci.sys is the NT Plug and Play PCI Enumerator. Which controls the PCI/PCIe devices. In the current case, the device that is having the driver failure is the GPU, because of the display driver error reported.

Irp is active with 4 stacks 2 is current (= 0xfffffa800cbc8648)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa8009c20940 00000000 fffff8800f9a5f38-fffffa800be31450 [COLOR=Red]Success Error Cancel pending
           \Driver\ACPI    nvlddmkm[/COLOR]
            Args: 00000000 00000001 00000001 00000000
 [ 16, 2]   0 e1 fffffa800a42e040 00000000 00000000-00000000    [COLOR=Red]pending
           \Driver\nvlddmkm[/COLOR]
            Args: 00000000 00000001 00000001 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800cf05b20    

            Args: 00000000 00000000 00000000 00000000

And the thing behind the failure is ACPI.

Device object (fffffa800a42e040) is for:
 InfoMask field not found for _OBJECT_HEADER at fffffa800a42e010
 \Driver\nvlddmkm DriverObject fffffa800a42b440
Current Irp 00000000 RefCount 0 Type 00000023 Flags 00002004
DevExt fffffa800a42e190 DevObjExt fffffa800a42eb48 
ExtensionFlags (0x00000800)  DOE_DEFAULT_SD_PRESENT
Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN
[B][COLOR=Red]AttachedTo (Lower) fffffa8009c20940 \Driver\ACPI[/COLOR][/B]
Device queue is not busy.

The failure is happening when the primery GPU (Intel HD 3000) becomes inactive and the dedicated GPU takes the charge.

Yes, as per the DXDIAG.txt supplied with the zip, the GPU is intel. It reads the primary GPU data.

---------------
Display Devices
---------------
[COLOR=Red][B]          Card name: Intel(R) HD Graphics 3000[/B][/COLOR]
       Manufacturer: Intel Corporation
          [COLOR=Red]Chip type: Intel(R) HD Graphics Family[/COLOR]
           DAC type: Internal
         Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_04BA1028&REV_09
     Display Memory: 4048 MB
   Dedicated Memory: 1488 MB
      Shared Memory: 2559 MB
       Current Mode: 1600 x 900 (32 bit) (60Hz)

I am not sure how you set the nvidia GPU as primary, but it did not take effect. Follow it:



If still the same BSOD continues to occur, you have two ways left. Either disable either GPU in BIOS and perform a clean install; or contract your vendor.

Because I have nothing more to say here.