BSOD 1000007e Crash

[Shaowei]

I have a Windows 7 Home Premium 32bit Sony Vaio VGN-FW51MF laptop with a ATI Mobility Radeon HD 4650 video card. The laptop is relatively new (1 and a half years) and I have not changed the OS or anything since.

The problem is that when playing certain games (or as I remember in the past, connecting to a screen via HDMI) the computer would go BSOD. The crash is completely spontaneous, it can easily not happen for a whole hour play through but then also could happen 5 minutes in. Also it happens in select games only, for example Dragon Age 2 (which is mildly taxing) is not prone to it, though Team fortress 2 is very prone to it (not on orange maps however...). My only conclusion is that it effects Source or Unreal engine games (though thats a lot), but this is only speculation. This hasn't bothered too much before, however it is now becoming more and more apparent. If anybody could help me in any way it would be greatly appreciated! The BSOD report is

[FONT=&quot]Problem signature:[/FONT]
[FONT=&quot] Problem Event Name: BlueScreen[/FONT]
[FONT=&quot] OS Version: 6.1.7600.2.0.0.768.3[/FONT]
[FONT=&quot] Locale ID: 2057[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Additional information about the problem:[/FONT]
[FONT=&quot] BCCode: 1000007e[/FONT]
[FONT=&quot] BCP1: FFFFFFFFC0000094[/FONT]
[FONT=&quot] BCP2: FFFFF880047677E9[/FONT]
[FONT=&quot] BCP3: FFFFF88006DB6EC8[/FONT]
[FONT=&quot] BCP4: FFFFF88006DB6730[/FONT]
[FONT=&quot] OS Version: 6_1_7600[/FONT]
[FONT=&quot] Service Pack: 0_0[/FONT]
[FONT=&quot] Product: 768_1[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Files that help describe the problem:[/FONT]
[FONT=&quot] C:\Windows\Minidump\041611-29640-01.dmp[/FONT]
[FONT=&quot] C:\Users\Serguei A Mouratov\AppData\Local\Temp\WER-47892-0.sysdata.xml[/FONT]
[FONT=&quot]
[/FONT]

I've attached the health report and the dump (hopefully all according to guidelines) and I'm planning on doing a memory check tonight, as it seems to be the first step to finding out the problem (or so a friend told me...) Unfortunately my own computer savy is very limited and I hope a more knowledgeable soul could help. Again any help is very very well received.

 

[Shaowei]

Windows memory test showed up nothing (extensive, 2 pass). Is memtest any more thorough or is the windows one reliable? Again any help will be very greatly appreciated.

 

[DeanP]

Hello,
- Boot into safe mode with networking (F8)
- Uninstall the ATI Display Drivers including Catalyst Control Center
- Use driver sweeper to remove leftover ATI Display Driver files Guru3D - Driver Sweeper
- Install the latest drivers VAIO : Sony Europe
- Reboot into normal mode

Install Service Pack 1: Learn how to install Windows 7 Service Pack 1 (SP1)

Regards. . .
DeanP

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Dean\Desktop\Windows_NT6_BSOD_jcgriff2\041611-29640-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Machine Name:
Kernel base = 0xfffff800`03250000 PsLoadedModuleList = 0xfffff800`0348de50
Debug session time: Sat Apr 16 22:18:09.122 2011 (UTC + 12:00)
System Uptime: 0 days 0:47:04.979
Loading Kernel Symbols
...............................................................
................................................................
...........................
Loading User Symbols
Loading unloaded module list
....
Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000094, fffff880047677e9, fffff88006db6ec8, fffff88006db6730}

Probably caused by : atikmdag.sys ( atikmdag+d77e9 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000094, The exception code that was not handled
Arg2: fffff880047677e9, The address that the exception occurred at
Arg3: fffff88006db6ec8, Exception Record Address
Arg4: fffff88006db6730, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000094 - {EXCEPTION}  Integer division by zero.

FAULTING_IP: 
atikmdag+d77e9
fffff880`047677e9 41f7f0          div     eax,r8d

EXCEPTION_RECORD:  fffff88006db6ec8 -- (.exr 0xfffff88006db6ec8)
ExceptionAddress: fffff880047677e9 (atikmdag+0x00000000000d77e9)
   ExceptionCode: c0000094 (Integer divide-by-zero)
  ExceptionFlags: 00000000
NumberParameters: 0

CONTEXT:  fffff88006db6730 -- (.cxr 0xfffff88006db6730)
rax=0000000000000000 rbx=fffff88006db7150 rcx=0000000000000000
rdx=0000000000000000 rsi=fffffa8008e00400 rdi=fffff88004690000
rip=fffff880047677e9 rsp=fffff88006db7100 rbp=0000000000000026
 r8=0000000000000000  r9=000000000000b3c0 r10=fffff88006db7150
r11=fffff88004c13db0 r12=0000000000000000 r13=00000000ffffffff
r14=00000000000009dd r15=00000000000009de
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
atikmdag+0xd77e9:
fffff880`047677e9 41f7f0          div     eax,r8d
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x7E

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000094 - {EXCEPTION}  Integer division by zero.

LAST_CONTROL_TRANSFER:  from fffffa8008f148ec to fffff880047677e9

STACK_TEXT:  
fffff880`06db7100 fffffa80`08f148ec : fffff880`046e7f71 fffff880`06db71b0 fffff880`06b6e000 fffff880`06db71e0 : atikmdag+0xd77e9
fffff880`06db7108 fffff880`046e7f71 : fffff880`06db71b0 fffff880`06b6e000 fffff880`06db71e0 fffff880`04766945 : 0xfffffa80`08f148ec
fffff880`06db7110 fffff880`06db71b0 : fffff880`06b6e000 fffff880`06db71e0 fffff880`04766945 00000000`00000027 : atikmdag+0x57f71
fffff880`06db7118 fffff880`06b6e000 : fffff880`06db71e0 fffff880`04766945 00000000`00000027 fffff880`deadbeef : 0xfffff880`06db71b0
fffff880`06db7120 fffff880`06db71e0 : fffff880`04766945 00000000`00000027 fffff880`deadbeef fffffa80`076a8000 : 0xfffff880`06b6e000
fffff880`06db7128 fffff880`04766945 : 00000000`00000027 fffff880`deadbeef fffffa80`076a8000 00000000`00000000 : 0xfffff880`06db71e0
fffff880`06db7130 00000000`00000027 : fffff880`deadbeef fffffa80`076a8000 00000000`00000000 fffff880`06db71e0 : atikmdag+0xd6945
fffff880`06db7138 fffff880`deadbeef : fffffa80`076a8000 00000000`00000000 fffff880`06db71e0 fffffa80`08e00400 : 0x27
fffff880`06db7140 fffffa80`076a8000 : 00000000`00000000 fffff880`06db71e0 fffffa80`08e00400 00000000`00000000 : 0xfffff880`deadbeef
fffff880`06db7148 00000000`00000000 : fffff880`06db71e0 fffffa80`08e00400 00000000`00000000 0000b3a0`00000000 : 0xfffffa80`076a8000


FOLLOWUP_IP: 
atikmdag+d77e9
fffff880`047677e9 41f7f0          div     eax,r8d

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  atikmdag+d77e9

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d7702d1

STACK_COMMAND:  .cxr 0xfffff88006db6730 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_atikmdag+d77e9

BUCKET_ID:  X64_0x7E_atikmdag+d77e9

Followup: MachineOwner
---------

1: kd> lmvm atikmdag
start             end                 module name
fffff880`04690000 fffff880`04fb7000   atikmdag   (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Wed Mar 09 17:32:17 2011 (4D7702D1)
    CheckSum:         008E0C6A
    ImageSize:        00927000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[Shaowei]

Thank you very much for taking the time to answer my query! I am currently trying this out. My only concern is that downloading the "latest" driver from the sony website gets me a nearly 2 year old driver... Will that not increase the likelyhood of BSODs? Again thanks so much for your help! It is immensely appreciated!

 

[DeanP]

The timestamp doesn't really matter that much, the graphics driver sounds like if it is corrupt and just needs a reinstallation.

You're welcome for the help.

 

[Shaowei]

Done everything, but BSODs still there. So far hasn't made any minidumps or error statement, when it happens it gets stuck so I have to power button turn it off... Thanks again for all your help!

 

[Dave76]

Sorry to hear your still having problems, to answer the question in your second post.

MS memtest is not very good, you should use Memtest86+, it's free and used by many enthusiasts and highly recommended.

 

[Shaowei]

Thanks for all your help! One query though, when I reinstalled the driver I managed to go through the device manager then video card, then specify which folder the new driver was at. However if I try to install the driver from the ATI package directly it says failed to load detection driver.

Does this make it more likely to BSOD? Is there any way to fix it? Thank you very much once again!

 

[Dave76]

When upgrading your graphic driver you need to remove all traces of the current driver.
Use Guru3D - Driver Sweeper to get rid of everything from the old driver.
Select only the graphics driver to clean.

Then download and install the new graphics driver, best to get it from the ATI website.