BSOD -- 1000007e

[silkphoenix]

Hello,

Starting about a week ago, my PC occasionally crashed with BCCode: 1000007e and I need to restart it. I have run anti-virus programs every day and just did a Malwarebytes in Safe Mode. No infected files found.

Attached is my BSOD zip file.

Any suggestions/comments will be much appreciated. Thank you.

 

[silkphoenix]

As I recalled, this problem came almost right after I did the last month;s MS updates. I don't know if anyone has the same problem or not.

Thank you.

 

[torchwood]

Hi Silk,
There are no dmp files in the Zip.

Rerun follow these instructions
Blue Screen of Death (BSOD) Posting Instructions

Roy

 

[silkphoenix]

Sorry, I thought it was there. Here it is again.

Also I ran a Dell Diagnostic test and it came up this failed test result:

Hardware type: Intel(R) HD Graphics 520
Diagnostic Name: Primary Surface Test
Result: Failed

 

[silkphoenix]

I did a Bluescreen Analysis test in Dell website and it found critical errors. It wanted me to run a Bluescreen Troubleshooting. I clicked on the link but nothing happened. Called Dell and they asked me to buy a Software Warranty for $149!
Any other suggestions will be much appreciated.

Thank you

 

[axe0]

Please run the DM Log Collector again and upload a new zip, the current uploaded one misses several logs.
You could check if there are

1. 18 .txt,
2. 1 .nfo,
3. 1 or more .dmp,

files present, if this is the case then all logs are present
If there are a few missing, no problem as we can get them manually if required

 

[silkphoenix]

Hello axe0,

Here is the attachment again. I hope it shows all files required.

Thank you.

 

[axe0]

Unfortunately not, it should be at least a few 100KB, try the bat version
http://www.sevenforums.com/attachme...97d1471723229-bsod-error-dm_log_collector.bat

 

[silkphoenix]

Hi axe0,

Here it is again, I did another upload.

Thank you.

 

[silkphoenix]

Hello,

I just want to give more information. The Dell Bluescreen Analysis results showed the following warning:

0x1000007E_0xFFFFFFFFC0000005__0xFFFFF88001019EAE__0xFFFFF8801F97A7C8__0xFFFFF8801F97A020_C__Windows_system32_drivers_volsnap_sys, 0x1000007E_0xFFFFFFFFC0000005__0xFFFFF88001619EAE__0xFFFFF8800D3A47C8__0xFFFFF8800D3A4020_C__Windows_system32_drivers_volsnap_sys, 0x1000007E_0xFFFFFFFFC0000005__0xFFFFF88001619EAE__0xFFFFF8801F0B57C8__0xFFFFF8801F0B5020_C__Windows_system32_drivers_volsnap_sys, 0x1000007E_0xFFFFFFFFC0000005__0xFFFFF8800168CEAE__0xFFFFF8801E5167C8__0xFFFFF8801E516020_C__Windows_system32_drivers_volsnap_sys


0x0000007E_0xFFFFFFFFC0000005__0xFFFFF88001019EAE__0xFFFFF8801F97A7C8__0xFFFFF8801F97A020_C__Windows_system32_drivers_volsnap_sys, 0x0000007E_0xFFFFFFFFC0000005__0xFFFFF88001619EAE__0xFFFFF8800D3A47C8__0xFFFFF8800D3A4020_C__Windows_system32_drivers_volsnap_sys

Hope this will help to identify my issues. I can still start my system. Only that it crashed every 4 or 5 hours.

Thank you.

 

[axe0]

Run this code in an admin command prompt (copy/paste), it should add at least about 8 files on the desktop. Zip these files and upload the zip. FYI, this is an alternative for the collection issue. Another FYI, it is 8 files with 1 minidump, more minidumps = more files.

type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\"&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"

 

[silkphoenix]

Hello,

I am sorry haven't posted any updates as have been out of town for a few weeks.

I used a Blue Screen viewer and saw some of the details, here's one:

Dump File : 101516-66690-01.dmp
Crash Time : 10/15/2016 11:06:08 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff880`01784eae
Parameter 3 : fffff880`0bb567c8
Parameter 4 : fffff880`0bb56020
Caused By Driver : volsnap.sys
Caused By Address : volsnap.sys+3a2ec
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : volsnap.sys+19eae
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\101516-66690-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 286,992
Dump File Time : 10/15/2016 11:08:42 AM

I have researched about volsnap.sys and couldn't find any solution. Is there anyway to update the driver, maybe it'll solve the issue.

Thank you.

 

[silkphoenix]

Also I have an old Windows 7 Pro Dell laptop and still have its volsnap driver in it, but is an older version than the one in my new laptop. Is it possible to copy that one into the new laptop? Will that solve this issue?

Thank you.

 

[axe0]

There is a basic answer for Windows drivers, they are NEVER the cause.
If Windows drivers were the cause then Windows wouldn't be used by so many.

The crash WAS NOT caused by the Windows driver and copy/pasting the driver from another system will NOT solve the issue.

 

[silkphoenix]

Thank you, Axe0,

So when it said the issue was caused by the driver: volsnap.sys

What does that actually mean?

Thank you again for your prompt reply.

 

[axe0]

First, the root cause cannot be found without analyzing the dump.

What it means is that the volsnap.sys driver was the last driver doing something when the crash occured. However this doesn't mean that the volsnap.sys driver is the cause. The volsnap.sys driver is a file system driver, it is used for the volume shadow copy service (VSS)

 

[torchwood]

Hello Again Thomas,
Im pretty sure that machine did not come with W7(W10).
So where did you get the Media, it wasnt pre-installed, ldr type
Not sure if the Bios (2016) is causing your problem, no W7 bios updates have been issued for a while
Also certain comps cannot be not Downgraded

please run the tool this time
http://go.microsoft.com/fwlink/?LinkID=52012

Roy