Solved BSOD after restarting when installed ATI drivers

[tehpwn3dlife]

Installing the ATI driver works but after the reboot when i'm supposed to log in, my computer gets BSOD. After the BSOD the graphics drivers disappear/uninstalls/disables.

The cycle of what's happening. Installing/unistalling - rebooting - logging i... BSOD!! - rebooting - logging in - "works" with some strange resolution.

So the problem is that i can't fully uninstall/install it. i'm trapped in this vicious circle lol

What i've updated/installed.
*BIOS
*DirectX
*D3D11
*vcredist sp1
*Every update from Windows

Info in attached files

 

[panais]

Here

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[lsrvhayes]

I've had this problem as well. "What I did" If you can log in to Safe Mode uninstall all AMD Catalyst drivers and the manager. Set folders to show hidden files and delete the AMD folders in programs and program data folders. I uninstalled the display driver through devise manager or roll it back to the standard VGA driver and reboot. You may want to download your catalyst package from another pc and have it ready. Or use the AMD auto detect program from AMD/support.com This worked for me. Sometimes the installation gets corrupt if you've tried installing it several times. Hope this helps ya.

 

[tehpwn3dlife]

Here

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

Thanks =)

I've had this problem as well. "What I did" If you can log in to Safe Mode uninstall all AMD Catalyst drivers and the manager. Set folders to show hidden files and delete the AMD folders in programs and program data folders. I uninstalled the display driver through devise manager or roll it back to the standard VGA driver and reboot. You may want to download your catalyst package from another pc and have it ready. Or use the AMD auto detect program from AMD/support.com This worked for me. Sometimes the installation gets corrupt if you've tried installing it several times. Hope this helps ya.

I'm getting BSOD aswell after the reboot when i've unistalled it, deleted folders. I don't know whats happening after the BSOD but i can log in after i get it.

The cycle of what's happening. Installing/unistalling - rebooting - logging i... BSOD!! - rebooting - logging in - "works" with some strange resolution.

So the problem is that i can't fully uninstall it. i'm trapped in this vicious circle lol

 

[lsrvhayes]

Ahh! I've been there. Another trouble shootier you can try is swapping out your memory modules. One of them could be damaged or becoming damaged. If thats the case it will be an easy fix. Simple test to run though. take one out and boot. if you get the same bsod switch to the other module and try it. The video seem to lean towards memory causing a lot of the blues screens.

 

[writhziden]

[list=1]
[*]
Loading Dump File [H:\BSODDmpFiles\tehpwn3dlife\Windows_NT6_BSOD_jcgriff2\012512-23899-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\users\mike\documents\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`02a54000 PsLoadedModuleList = 0xfffff800`02c99670
Debug session time: Wed Jan 25 05:57:11.389 2012 (UTC - 7:00)
System Uptime: 0 days 0:00:38.934
Loading Kernel Symbols
...............................................................
................................................................
..............................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa80068e92c0, fffff88006aa88c8, 0, 2}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+78c8 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa80068e92c0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88006aa88c8, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+78c8
fffff880`06aa88c8 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`023bb9c8 fffff880`07d61000 : 00000000`00000116 fffffa80`068e92c0 fffff880`06aa88c8 00000000`00000000 : nt!KeBugCheckEx
fffff880`023bb9d0 fffff880`07d60d0a : fffff880`06aa88c8 fffffa80`068e92c0 fffffa80`05e4dc00 fffffa80`05e86010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`023bba10 fffff880`0720ff07 : fffffa80`068e92c0 00000000`00000000 fffffa80`05e4dc00 fffffa80`05e86010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`023bba40 fffff880`07239b75 : 00000000`ffffffff 00000000`00000694 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`023bbb20 fffff880`072382bb : 00000000`00000102 00000000`00000000 00000000`00000694 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`023bbb50 fffff880`0720b2c6 : ffffffff`ff676980 fffffa80`05e86010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`023bbbf0 fffff880`07237e7a : 00000000`00000000 00000000`0000000f 00000000`00000080 fffffa80`05a7ac68 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`023bbd00 fffff800`02d6bfee : 00000000`03b501e4 fffffa80`05e87210 fffffa80`03cce040 fffffa80`05e87210 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`023bbd40 fffff800`02ac25e6 : fffff800`02c46e80 fffffa80`05e87210 fffff800`02c54cc0 46432b2f`77636c57 : nt!PspSystemThreadStartup+0x5a
fffff880`023bbd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+78c8
fffff880`06aa88c8 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+78c8

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ebb331c

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------

[/list]

1. Your display card or display card driver did not respond in a timely manner when the system sent it instructions to do so.

Run through the following steps to troubleshoot your crashes.

• If you are overclocking anything, please stop.
  
  
  
• Closely follow the first three posts of http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html and proceed through each step. Let us know if you need further help.

 

[tehpwn3dlife]

[*]Your display card or display card driver did not respond in a timely manner when the system sent it instructions to do so.
[/list]

Run through the following steps to troubleshoot your crashes.

• If you are overclocking anything, please stop.
  
  
  
• Closely follow the first three posts of http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html and proceed through each step. Let us know if you need further help.

I got to part 2

"Try this free video stress test: FurMark: Graphics Card Stability and Stress Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net"

Installing work but then when I launched it I got BSOD.

(I ain't trying to overclock someting)

 

[tehpwn3dlife]

I managed to install an ATI graphic driver! But now is the problem that when i'm trying to start a game I get BSOD.

(How i managed to install it. I inactivated and then activated my graphic card(s) in device manager. Then I restarted and activated it. Simple as that. (feeling dumb, lol) But the BSOD problem is still here/there)

 

[writhziden]

Try uninstalling and re-installing the display card driver using the following steps.

1. Download the latest drivers for your display card(s)
2. Click Start Menu
3. Right Click My Computer/Computer
4. Click Manage
5. Click Device Manager from the list on the left
6. Expand Display adapters
7. Do the following for each adapter (in case you have multiple display cards)
   • Right click the adapter
   • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
   • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
8. Restart your computer after uninstalling drivers for all display cards
9. Install the latest driver for the display cards once Windows starts

Alternatively:

1. Login as an adminstrative user
2. Download the latest drivers for your display card(s)
3. Click Start Menu
4. Click Control Panel
5. Click Hardware and Sound
6. Click Device Manager (the last link under Devices and Printers)
7. Expand Display adapters
8. Do the following for each adapter (in case you have multiple display cards)
   • Right click the adapter
   • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
   • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
9. Restart your computer after uninstalling drivers for all display cards
10. Install the latest driver for the display cards once Windows starts

 

[tehpwn3dlife]

Try uninstalling and re-installing the display card driver using the following steps.

1. Download the latest drivers for your display card(s)
2. Click Start Menu
3. Right Click My Computer/Computer
4. Click Manage
5. Click Device Manager from the list on the left
6. Expand Display adapters
7. Do the following for each adapter (in case you have multiple display cards)
   • Right click the adapter
   • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
   • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
8. Restart your computer after uninstalling drivers for all display cards
9. Install the latest driver for the display cards once Windows starts

Alternatively:

1. Login as an adminstrative user
2. Download the latest drivers for your display card(s)
3. Click Start Menu
4. Click Control Panel
5. Click Hardware and Sound
6. Click Device Manager (the last link under Devices and Printers)
7. Expand Display adapters
8. Do the following for each adapter (in case you have multiple display cards)
   • Right click the adapter
   • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
   • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
9. Restart your computer after uninstalling drivers for all display cards
10. Install the latest driver for the display cards once Windows starts

Thanks for the detailed explanation but I've already done this. I've managed to install an ATI graphic card driver but i'm still having the BSOD problem. Now it's happening when I start a game or running FurMark.

Maybe i've missed some driver or update. Can someone make list of what should be uppdated/installed/downloaded to a new-installed computer?

This is what I've fixed:
*BIOS
*Chipset
*Graphic card driver
*DirectX
*.NET Framework 4 (Windows update)
*Microsoft Visual 2005/20082010 x32 & x64 (SP1) (Windows update)
*Flash
*Java
*Every Windows update

 

[writhziden]

Thanks for the detailed explanation but I've already done this. I've managed to install an ATI graphic card driver but i'm still having the BSOD problem. Now it's happening when I start a game or running FurMark.

Maybe i've missed some driver or update. Can someone make list of what should be uppdated/installed/downloaded to a new-installed computer?

This is what I've fixed:
*BIOS
*Chipset
*Graphic card driver
*DirectX
*.NET Framework 4 (Windows update)
*Microsoft Visual 2005/20082010 x32 & x64 (SP1) (Windows update)
*Flash
*Java
*Every Windows update

Those are good steps. What temperature is your graphics card getting to?

 

[gerry410]

After uninstalling your graphic drivers download a free app called "Drive Sweeper" and run it for your "deleted" graphics drivers. I was having the same problem and it worked.

 

[writhziden]

After uninstalling your graphic drivers download a free app called "Drive Sweeper" and run it for your "deleted" graphics drivers. I was having the same problem and it worked.

If you are going to use Driver Sweeper, it should be done in the correct sequence. Driver Sweeper can cause problems on systems making it difficult to re-install a driver, so be warned that you use it with some risk involved.

If you do use it, create a restore point, download Driver Sweeper, uninstall the driver through device manager as I indicated in my previous post, restart your computer, start in http://www.sevenforums.com/tutorials/69585-safe-mode.html, run Driver Sweeper, restart in normal mode, and then install the latest driver.

 

[tehpwn3dlife]

-deleted. Read next post

 

[tehpwn3dlife]

After uninstalling your graphic drivers download a free app called "Drive Sweeper" and run it for your "deleted" graphics drivers. I was having the same problem and it worked.

If you are going to use Driver Sweeper, it should be done in the correct sequence. Driver Sweeper can cause problems on systems making it difficult to re-install a driver, so be warned that you use it with some risk involved.

If you do use it, create a restore point, download Driver Sweeper, uninstall the driver through device manager as I indicated in my previous post, restart your computer, start in http://www.sevenforums.com/tutorials/69585-safe-mode.html, run Driver Sweeper, restart in normal mode, and then install the latest driver.

I kind of managed to fix the BSOD's now! I can now play games and run benchmarks etc. All i did was that i uninstalled the graphic cards in device manager, then run Driver Sweeper, restarted again in VGA mode, activated this one and disactivated that one, then installed the ATI driver and restarted. (something like that)

BUT.. is this right?
Should it look like this?
Am I only using half of my graphic card?

 

[writhziden]

Do you have two graphics cards? If you only have one, then you now have two drivers and the one that is working is allowing your system to stay stable. I do not know if this will cause future conflicts. Your methodology is very strange if it caused a phantom card to show up. Guess it depends on whether you actually have two cards or one.

 

[tehpwn3dlife]

Do you have two graphics cards? If you only have one, then you now have two drivers and the one that is working is allowing your system to stay stable. I do not know if this will cause future conflicts. Your methodology is very strange if it caused a phantom card to show up. Guess it depends on whether you actually have two cards or one.

I have support for two graphics cards but i'm only using one. ATI Radeon HD 3870 x2. It's two ATI Radeon HD 3870 integrated into one = x2. I've read something like that.

Before i reinstalled my computer, both of "them" (in the device manager) where activated (maybe not, only phantom as you said) and have been so since 2008 until that re-installation. I have'nt experienced any performance failure compared to before the installation so i'm not going to fix anything. I'm just so damn happy that i finaly can play games and that BSOD is gone!

If this is wrong and it's cutting down the prestanda please respond

Thanks for the support so far!

 

[writhziden]

Nah, it could just be that Furmark does not know how to handle an integrated graphics card such as yours. I have never tested this hypothesis, so I may be wrong. If anyone else knows better, please post and let us both know.

As to just being happy it is stable, I'm with you. Do not change a thing. Best wishes!