BSOD after shut down/restart

[htran7228]

Need help fixing BSOD. It happens everytime I restart or shutdown my computer. Uploaded the dmp files onto a zip folder. Can someone help me out

bcmwl664.sys bcmwl664.sys+3f737 fffff880`04a10000 fffff880`053d1000 0x009c1000 0x541ab957 9/18/2014 4:52:07 AM
ndis.sys ndis.sys+b2649 fffff880`0149c000 fffff880`0158f000 0x000f3000 0x4ce79392 11/20/2010 3:23:30 AM
ntoskrnl.exe ntoskrnl.exe+169f90 fffff800`02c1d000 fffff800`03204000 0x005e7000 0x54d0317d 2/2/2015 8:25:01 PM Microsoft® Windows® Operating System NT Kernel & System 6.1.7601.18741 (win7sp1_gdr.150202-1526) Microsoft Corporation C:\Windows\system32\ntoskrnl.exe

 

[essenbe]

Hello, htran7228. I will try to help, but I need all of the information. Please upload the BSOD Posting Instructions (http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html) and also fill out your system specs in detail please.

Please fill out your System Specs​

   Information

Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

The past few dump files stated

BugCheck 1000007E, {ffffffffc0000005, fffff8800583775a, fffff88003594708, fffff88003593f60}
[COLOR=red]Probably caused by : bcmwl664.sys[/COLOR] ( bcmwl664+2b75a )
Followup: MachineOwner

This is your current driver

 bcmwl664
start             end                 module name
fffff880`0580c000 fffff880`061cd000   bcmwl664 T (no symbols)           
    Loaded symbol image file: bcmwl664.sys
    Image path: \SystemRoot\system32\DRIVERS\bcmwl664.sys
    Image name: bcmwl664.sys
    [COLOR=red]Timestamp:        Thu Sep 18 05:52:07 2014[/COLOR] (541AB957)
    CheckSum:         009C11C3
    ImageSize:        009C1000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

that is your Broadcom 802.11g Network Adapter - Dell Wireless 1390 WLAN Mini-Card please update it from Dell's web site.​

 

[htran7228]

Hello, htran7228. I will try to help, but I need all of the information. Please upload the BSOD Posting Instructions (http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html) and also fill out your system specs in detail please.

Please fill out your System Specs​

   Information

Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

The past few dump files stated

BugCheck 1000007E, {ffffffffc0000005, fffff8800583775a, fffff88003594708, fffff88003593f60}
[COLOR=red]Probably caused by : bcmwl664.sys[/COLOR] ( bcmwl664+2b75a )
Followup: MachineOwner

This is your current driver

 bcmwl664
start             end                 module name
fffff880`0580c000 fffff880`061cd000   bcmwl664 T (no symbols)           
    Loaded symbol image file: bcmwl664.sys
    Image path: \SystemRoot\system32\DRIVERS\bcmwl664.sys
    Image name: bcmwl664.sys
    [COLOR=red]Timestamp:        Thu Sep 18 05:52:07 2014[/COLOR] (541AB957)
    CheckSum:         009C11C3
    ImageSize:        009C1000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

that is your Broadcom 802.11g Network Adapter - Dell Wireless 1390 WLAN Mini-Card please update it from Dell's web site.​

Here from the instructions. Should I just wait until I download my window 8.1 is downloaded than upgrade my window 7. I think it would fix the issue by replacing the all the files.

 

[essenbe]

All of your Dump files are pointing to the same Broadcom Driver listed above. Please update the driver. If it came with your motherboard, you should be able to update it from your Motherboard's web site (Motherboards | P7P55D PRO | ASUS Global) please make sure that is the correct board. If it came from another Manufacturer, please update from their web site, or directly from Broadcom ( Downloads | Broadcom ). If it is an OEM driver, there will most likely be no driver at Broadcom.

 

[htran7228]

All of your Dump files are pointing to the same Broadcom Driver listed above. Please update the driver. If it came with your motherboard, you should be able to update it from your Motherboard's web site (Motherboards | P7P55D PRO | ASUS Global) please make sure that is the correct board. If it came from another Manufacturer, please update from their web site, or directly from Broadcom ( Downloads | Broadcom ). If it is an OEM driver, there will most likely be no driver at Broadcom.

Its the LAN section right?

 

[essenbe]

yes. It should be a in the Lan or a wireless section. Dell has it on their computers as a 1394 WLAN mini-card.

 

[htran7228]

yes. It should be a in the Lan or a wireless section. Dell has it on their computers as a 1394 WLAN mini-card.

I just downloaded some drivers but I still see the bsod. Should I run another diagnosis? I even used a driver update software to see if I need any more updates but it said I had no more to update but I think it could be wrong since I tried another one and it said I had more to update. Could it be also fix when I upgrade to windoes 8.1?

 

[essenbe]

You have had numerous Windows Errors from NvNetworkService.exe. It is Nvidia's network service associated with GeForce experience. It has caused more than a few people problems. But just using logic, the NV network, your Boadcom Lan are both network related. I may suggest you update the Broadcom, then reinstall your Nvidia Graphics drivers, but use this tutorial and only install the Display Driver and PhysX. Nothing else, and see if you fare any better. This will tell you how to do it. http://www.sevenforums.com/tutorials/327414-nvidia-drivers-avoid-problems.html

Also, these are the programs you have starting up with Windows.

MyPC Backup          MyPC Backup.lnk 
Steam                "C:\Program Files (x86)\Steam\steam.exe"
Skype                "C:\Program Files (x86)\Skype\Phone\Skype.exe
CCleaner Monitoring  "C:\Program Files\CCleaner\CCleaner64.exe"
MSC                  "C:\Program Files\Microsoft Security Client\msseces.exe"
NvBackend            "C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe

I recommend you take every one except MSC (your AV) out of startup. They will still work, but will no bog down your computer and use resources when not needed. They will still work, just only when you need them. Just hold down the Windows Key (the one with the flag on it) and press R. You will get a run box, type msconfig and press OK, click on the startup tab. Uncheck everything except MSE and click OK. Accept the reboot and you will have a much cleaner startup.

 

[htran7228]

You have had numerous Windows Errors from NvNetworkService.exe. It is Nvidia's network service associated with GeForce experience. It has caused more than a few people problems. But just using logic, the NV network, your Boadcom Lan are both network related. I may suggest you update the Broadcom, then reinstall your Nvidia Graphics drivers, but use this tutorial and only install the Display Driver and PhysX. Nothing else, and see if you fare any better. This will tell you how to do it.

Is this their correct site section to find the driver? If it doesn't work would upgrading to windows 8.1 be fix the issue?


http://www.broadcom.com/support/ethernet_nic/downloaddrivers.php

 

[essenbe]

I edited my last post, please re read it. I doubt upgrading to 8.1 will fix the problem you are having, but you are very welcome to try if you want to. You can find almost any information you would like about Windows 8.1 from our Sister Site Windows 8 Forums. If you have a spare hard drive to use, I can help you install it without dual booting, and will save you some headaches. Then you can just use your one time boot key on startup to boot into the Operating system you want to.

And yes that is a direct link to Nvidia.com.

 

[essenbe]

Did you download a Broadcom driver? If so, what was the date on it? Do you have a wireless card installed in your computer or a wireless dongle?

 

[htran7228]

I edited my last post, please re read it. I doubt upgrading to 8.1 will fix the problem you are having, but you are very welcome to try if you want to. You can find almost any information you would like about Windows 8.1 from our Sister Site Windows 8 Forums. If you have a spare hard drive to use, I can help you install it without dual booting, and will save you some headaches. Then you can just use your one time boot key on startup to boot into the Operating system you want to.

And yes that is a direct link to Nvidia.com.

I only have a SSD and a HDD so don't think I can. There also the factory setting option, would that be another option? Unfortunately I do not have a disk is it possible to use my windows 8.1 download as a substitute? I will try what you posted before first.

 

[htran7228]

Did you download a Broadcom driver? If so, what was the date on it? Do you have a wireless card installed in your computer or a wireless dongle?

I couldn't find it on their site guess I'm not looking at the right place. So I used a drive update program to download all the ones not up to date.

 

[essenbe]

I am not sure what you mean by Factory setting. That is normally associated with an OEM computer, but you have a retail Motherboard. So, I am not sure what you mean. I am sure you can use a Windows 8 download, but where did you download it from? The risk you would be running would be, without installation media, if you installed Windows 8 over Windows 7 and decided to go back to 7, you would have no way to do it.

 

[essenbe]

It is never a good idea to use software to update software. Do you have wireless? If you do, where do you get it? From a card inside your computer or from a USB dongle?

 

[htran7228]

I am not sure what you mean by Factory setting. That is normally associated with an OEM computer, but you have a retail Motherboard. So, I am not sure what you mean. I am sure you can use a Windows 8 download, but where did you download it from? The risk you would be running would be, without installation media, if you installed Windows 8 over Windows 7 and decided to go back to 7, you would have no way to do it.

I'm downloading Windows 8.1 from the Microsoft website

 

[essenbe]

Ok, no problem. To save yourself problems, back up all of your personal files to an external source first. Disconnect either one of the 2 wires going to all hard drives you are not installing Windows on. Then Burn the ISO file to a DVD or write it to a USB drive
(http://www.sevenforums.com/tutorials/2432-usb-windows-7-installation-key-drive-create.html), then follow this tutorial and you should have no problems. Clean Install - Windows 8

just understand, if you have a hardware problem, it will not matter what OS you have installed.

 

[essenbe]

Let me hear how you get along. I'll be around tomorrow. If you need help, just let me know.

 

[htran7228]

Ok, no problem. To save yourself problems, back up all of your personal files to an external source first. Disconnect either one of the 2 wires going to all hard drives you are not installing Windows on. Then Burn the ISO file to a DVD or write it to a USB drive
(http://www.sevenforums.com/tutorials/2432-usb-windows-7-installation-key-drive-create.html), then follow this tutorial and you should have no problems. Clean Install - Windows 8

just understand, if you have a hardware problem, it will not matter what OS you have installed.

It works with Windows 8.1 iso?

 

[essenbe]

if you are talking about the Windows USB/DVD tool, yes it works with Windows 7/8/8.1/and windows 10. That's all I've tried it on. It will also burn it to a DVD for you too, but I've never done that. My computer does not have a DVD drive.