BSOD after some time logging in

Jozper · Dec 6, 2012

It just started today. I noticed my laptop crashes whenever I do something that requires higher CPU usage. The OP system is Win7 64bit. I have the dump files, so can anyone please check them out and tell me what is causing the problem and what should be my next move?

x BlueRobot · Dec 6, 2012

Code:

[COLOR="red"]BugCheck 116[/COLOR], {fffffa800b91b4e0, fffff88002e0780c, 0, 2}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : [COLOR="Red"]atikmpag.sys[/COLOR] ( atikmpag+780c )

Code:

Usual causes:  Video driver, overheating, bad video card, BIOS, Power to card

Please check for the latest driver updates for your graphics card on the manufacturer's website:

Update AMD Radeon HD 6750M (if possible):

Code:

c:\windows\system32\drivers\atikmpag.sys (8.14.1.6233, 310,50 KB (317*952 bytes), [COLOR="red"]15.09.2011 17:38[/COLOR])

After downloading the correct driver (if available), then follow these steps:

Start

rb: > Type: Device Manager > Expand Display Adapters > Uninstall Driver > Reboot > Run Driver Sweeper > Reboot > Install New Driver

Driver Sweeper for clean up any left over files from the old driver, in order to avoid conflicting with the new driver:

http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html

AMD's Website (use the Driver Auto-Detect):

AMD Support & Drivers

:info: It will also be a good idea to check for any overheating issues, by checking inside the case and removing any dust.

Remove Daemon Tools Lite:

Code:

Start Menu\Programs\DAEMON Tools Lite

The sptd.sys driver of Daemon Tools is known to cause BSODs with Windows 7, the possible alternatives include Windows own in-built features (see tutorial section) and also MagicISO:

Follow these steps:

http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html

Overclocking -
I recommend if you are overclocking any hardware, that you reset these values within the BIOS to their default values in order to increase the stability of your system.

Please run the following tests for your graphics card and RAM:

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Run Memtest86+ for least 7-8 passes, and preferrly overnight as it can take a while to fully complete.

Test each RAM stick individually, if an error is found then move the same RAM stick into the next DIMM slot and test again, if errors are found for the same RAM stick in every available slot then you have a faulty RAM module. On the other hand, if no errors are found in the next slot or the other slots for the same RAM module, then you have a faulty DIMM slot.

Test each RAM stick and every motherboard DIMM slot available.

Graphics Card:

http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

:warn:Read all the steps within the hardware test tutorials very carefully, as stress tests is designed run components to their maximum capacity, in order to point out failing or faulty hardware components.

Use the following program to monitor your hardware temperatures during the stress test: