Solved bsod again

[thinktank24]

any help on what caused this?

thanks

 

[koolkat77]

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

vsdatant.sys = Zone Alarm TrueVector Device Driver

Uninstall Zone Alarm to test.

• |MG| Zone Alarm Uninstall 10.1.86.0 Download
• ZoneAlarm Uninstall Utility 10.1 - TechSpot Downloads

Edit: Wait, are you having comodo installed as well?

Unable to load image \SystemRoot\System32\DRIVERS\[COLOR="SandyBrown"]cmdhlp.sys[/COLOR], Win32 error 0n2
*** WARNING: Unable to verify timestamp for [COLOR="rgb(244, 164, 96)"]cmdhlp.sys[/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for [COLOR="rgb(244, 164, 96)"]cmdhlp.sys[/COLOR]

• COMODO uninstall tool
• https://sites.google.com/site/comodoremovaltool/

 

[thinktank24]

so are you saying software related problem?

 

[koolkat77]

so are you saying software related problem?

Yes and you should be happy it is not hardware related.

I will go through the msinfo and let you know if there is more stuff you have to uninstall.

Recommended antivirus program for Windows 7 based on stability compared to others:-

• Microsoft Security Essentials - Free Antivirus for Windows
• Microsoft Security Essentials Download | Free Spyware Protection
• Malwarebytes - The Free version
• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

:warn: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

 

[thinktank24]

thanks for your btw koolkat77 done the zone alarm uninstall. the malwarebytes and the superantispyware, so far. Did you see anything else?

 

[koolkat77]

Hmm.

Any BSOD-s so far?

 

[thinktank24]

hi KoolKat77
So far so good, and thanks so much for your help, just keeping fingers crossed. If all goes well over the next week i will mark as solved!

 

[koolkat77]

Sure, take your time

 

[thinktank24]

thanks again, seems that zonealarm file was really the cause. Big hugs to KoolKat77 for solving this...

 

[koolkat77]

You're welcome
Let us know if there are any other issues.