BSOD and computer restarting Automatically

vishnu619

Banned
Local time
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Messages
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Samsung RV-520
Windows 7 ultimate
Crashes and restarts automatically . And at times it just freezes
The complete dump files is around 41 Mb after compression so i cant post it
 

My Computer

Computer Manufacturer/Model Number
Samsung Notebook RV520
OS
Windows 7 Home Ultimate x64
CPU
Intel Core i3-2310M CPU
Memory
3.0 GB Ram
Graphics Card(s)
Intel HD Graphics Family
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Generic PnP Monitor
Hard Drives
Samsung HM321HI
Hello Vishnu.

Install Service pack 1 and other windows updates.
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack Center - Microsoft Windows

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :

  • Double click to open it.
  • Click this button only:
  • 2012-12-13_224441.jpg
  • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
Let us know the results.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
Right now i am Installing the updates available on Windows Update which contains service pack .
My computer just freezes continuously .. is the problem of service pack the cause of it ?
 

My Computer

Computer Manufacturer/Model Number
Samsung Notebook RV520
OS
Windows 7 Home Ultimate x64
CPU
Intel Core i3-2310M CPU
Memory
3.0 GB Ram
Graphics Card(s)
Intel HD Graphics Family
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Generic PnP Monitor
Hard Drives
Samsung HM321HI
In this situation, uninstall DaemonTools and SPTD.sys first, then go for the updates.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
Done uninstalling Daemon Tools and SPTD.sys !
Will reply if there is any problem after installing the updates ! :)
Thanks in Advance :)
 

My Computer

Computer Manufacturer/Model Number
Samsung Notebook RV520
OS
Windows 7 Home Ultimate x64
CPU
Intel Core i3-2310M CPU
Memory
3.0 GB Ram
Graphics Card(s)
Intel HD Graphics Family
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Generic PnP Monitor
Hard Drives
Samsung HM321HI
Crashed again several times and got the windows recovery screen too several times .
The system startup repair came up and it uninstalled the windows update i think
 

My Computer

Computer Manufacturer/Model Number
Samsung Notebook RV520
OS
Windows 7 Home Ultimate x64
CPU
Intel Core i3-2310M CPU
Memory
3.0 GB Ram
Graphics Card(s)
Intel HD Graphics Family
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Generic PnP Monitor
Hard Drives
Samsung HM321HI
I am sorry Vishnu, as per the latest dump, SPTD is present there, and the only module that is unloaded... ..... I dont see any way to do it without removing SPTD.
Code:
Unloaded modules:
83ebd000 83fbd000   [COLOR=Red]sptd.sys[/COLOR]

You know what to do to solve the issue. Uninstalling SPTD.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
There is no SPTB present . Here is the screenshot :
 

My Computer

Computer Manufacturer/Model Number
Samsung Notebook RV520
OS
Windows 7 Home Ultimate x64
CPU
Intel Core i3-2310M CPU
Memory
3.0 GB Ram
Graphics Card(s)
Intel HD Graphics Family
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Generic PnP Monitor
Hard Drives
Samsung HM321HI
There are only a few programs on my computer . Please tell me if any of these causes these problems .Here are they :
 

My Computer

Computer Manufacturer/Model Number
Samsung Notebook RV520
OS
Windows 7 Home Ultimate x64
CPU
Intel Core i3-2310M CPU
Memory
3.0 GB Ram
Graphics Card(s)
Intel HD Graphics Family
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Generic PnP Monitor
Hard Drives
Samsung HM321HI
I formatted my computer today morning and again it crashed and the BSOD appeared .
 

My Computer

Computer Manufacturer/Model Number
Samsung Notebook RV520
OS
Windows 7 Home Ultimate x64
CPU
Intel Core i3-2310M CPU
Memory
3.0 GB Ram
Graphics Card(s)
Intel HD Graphics Family
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Generic PnP Monitor
Hard Drives
Samsung HM321HI
Broadcom 802.11g Network Adapter - Dell Wireless 1390 WLAN Mini-Card
Code:
fffff800`00b9ca30  fffff880`05880824Unable to load image \SystemRoot\system32\DRIVERS\bcmwl664.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bcmwl664.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwl664.sys
 bcmwl664+0x14824
Update it from Downloads | Broadcom.

ELAN PS/2 Port Smart Pad
Code:
fffff800`00b9c918  fffff880`05da3181Unable to load image \SystemRoot\system32\DRIVERS\ETD.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ETD.sys
*** ERROR: Module load completed but symbols could not be loaded for ETD.sys
 ETD+0x4181
Update it from ELAN Microelectronics Corp..

Intel Graphics driver
Code:
fffff800`00b9bff8  fffff880`04d70125Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0x322125
update it from Intel Download Center.

Scan the system for possible virus infection.

 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
all the drivers are updated
The screen just froze at the desktop . No BSOD appeared
 

My Computer

Computer Manufacturer/Model Number
Samsung Notebook RV520
OS
Windows 7 Home Ultimate x64
CPU
Intel Core i3-2310M CPU
Memory
3.0 GB Ram
Graphics Card(s)
Intel HD Graphics Family
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Generic PnP Monitor
Hard Drives
Samsung HM321HI
Every time it loads fileinfo.sys, it either shuts down or crashes.
Event[3179]:
Log Name: System
Source: Microsoft-Windows-FilterManager
Date: 2012-12-25T02:10:28.905
Event ID: 6
Task: N/A
Level: Information
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: Vishnu-PC
Description:
File System Filter 'FileInfo' (6.1, ?2009?-?07?-?14T05:04:25.000000000Z) has successfully loaded and registered with Filter Manager.

Event[3180]:
Log Name: System
Source: EventLog
Date: 2012-12-25T02:10:51.000
Event ID: 6008
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: Vishnu-PC
Description:
The previous system shutdown at 01:16:13 on ?25-?12-?2012 was unexpected.
It indictes that some file monitoring system is causing the mess. In most of the cases, it is the AV program's file system monitoring technique what goes over-ambitious, and does all the mess.

Uninstall Kaspersky using Kaspersky Removal Tool.
Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download and install those, and then run full system scans with both of them, one by one.

Is it still the same?

Take some hardware test too .....

► Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight, per RAM module per slot.

► Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

► Stress test the CPU.
Hardware - Stress Test With Prime95
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
Done uninstalling Kaspersky and installing Windows Security Essentials and Malwarebytes AntiMalware
The current problem I face is that at times after i close my lid for some time , the computer freezes and all i can see is a black blank screen but the computer seems to be running
 

My Computer

Computer Manufacturer/Model Number
Samsung Notebook RV520
OS
Windows 7 Home Ultimate x64
CPU
Intel Core i3-2310M CPU
Memory
3.0 GB Ram
Graphics Card(s)
Intel HD Graphics Family
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Generic PnP Monitor
Hard Drives
Samsung HM321HI
Do some USB related checks, as it may be caused by the USB devices.
For the port, first, uninstall and reinstall the USB ports drivers.

  1. Right click on Computer icon > manage. It will open the computer management window.
  2. Click on "Device Manager" in the left pane, it will list all installed devices up.
  3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
  4. Click on one item to select, then right click and uninstall.
  5. Do the same for all.
  6. Restart the computer.
  7. At restart, windows will auto configure the appropriate drivers.
And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

Let us know the results.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
Uninstall all together or one by one ?
 

My Computer

Computer Manufacturer/Model Number
Samsung Notebook RV520
OS
Windows 7 Home Ultimate x64
CPU
Intel Core i3-2310M CPU
Memory
3.0 GB Ram
Graphics Card(s)
Intel HD Graphics Family
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Generic PnP Monitor
Hard Drives
Samsung HM321HI
Do it one by one .....
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
Crashed again last night ! I guess it was Daemon tools again as i had installed it for around 30 mins but now its removed ...so just confirming . Here is the crash dump
 

My Computer

Computer Manufacturer/Model Number
Samsung Notebook RV520
OS
Windows 7 Home Ultimate x64
CPU
Intel Core i3-2310M CPU
Memory
3.0 GB Ram
Graphics Card(s)
Intel HD Graphics Family
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Generic PnP Monitor
Hard Drives
Samsung HM321HI
Crashed again last night ! I guess it was Daemon tools again as i had installed it for around 30 mins but now its removed ...so just confirming . Here is the crash dump
Not saying it precisely, but it is SPTD that results as storport.sys error. We may conclude that the last crash was by Daemon Tools.

Are you having more crashes after uninstalling Daemon Tools?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
Yes crashed last night and today evening while playing Pro Evolution Soccer ! The game screen just froze and some sort of wierd sound started coming from the laptop . Here is the dump :
 

My Computer

Computer Manufacturer/Model Number
Samsung Notebook RV520
OS
Windows 7 Home Ultimate x64
CPU
Intel Core i3-2310M CPU
Memory
3.0 GB Ram
Graphics Card(s)
Intel HD Graphics Family
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Generic PnP Monitor
Hard Drives
Samsung HM321HI
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