BSOD and computer restarting Automatically

[vishnu619]

Samsung RV-520
Windows 7 ultimate
Crashes and restarts automatically . And at times it just freezes
The complete dump files is around 41 Mb after compression so i cant post it

 

[Arc]

Hello Vishnu.

Install Service pack 1 and other windows updates.
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack Center - Microsoft Windows

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :

• Double click to open it.
• Click this button only:
• 
• If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.

Let us know the results.

 

[vishnu619]

Right now i am Installing the updates available on Windows Update which contains service pack .
My computer just freezes continuously .. is the problem of service pack the cause of it ?

 

[Arc]

In this situation, uninstall DaemonTools and SPTD.sys first, then go for the updates.

 

[vishnu619]

Done uninstalling Daemon Tools and SPTD.sys !
Will reply if there is any problem after installing the updates !
Thanks in Advance

 

[vishnu619]

Crashed again several times and got the windows recovery screen too several times .
The system startup repair came up and it uninstalled the windows update i think

 

[Arc]

I am sorry Vishnu, as per the latest dump, SPTD is present there, and the only module that is unloaded... ..... I dont see any way to do it without removing SPTD.

Unloaded modules:
83ebd000 83fbd000   [COLOR=Red]sptd.sys[/COLOR]

You know what to do to solve the issue. Uninstalling SPTD.

 

[vishnu619]

There is no SPTB present . Here is the screenshot :

 

[vishnu619]

There are only a few programs on my computer . Please tell me if any of these causes these problems .Here are they :

 

[vishnu619]

I formatted my computer today morning and again it crashed and the BSOD appeared .

 

[Arc]

Broadcom 802.11g Network Adapter - Dell Wireless 1390 WLAN Mini-Card

fffff800`00b9ca30  fffff880`05880824Unable to load image \SystemRoot\system32\DRIVERS\bcmwl664.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bcmwl664.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwl664.sys
 bcmwl664+0x14824

Update it from Downloads | Broadcom.

ELAN PS/2 Port Smart Pad

fffff800`00b9c918  fffff880`05da3181Unable to load image \SystemRoot\system32\DRIVERS\ETD.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ETD.sys
*** ERROR: Module load completed but symbols could not be loaded for ETD.sys
 ETD+0x4181

Update it from ELAN Microelectronics Corp..

Intel Graphics driver

fffff800`00b9bff8  fffff880`04d70125Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0x322125

update it from Intel Download Center.

Scan the system for possible virus infection.

• Anti-rootkit utility TDSSKiller
• Windows Defender Offline

 

[vishnu619]

all the drivers are updated
The screen just froze at the desktop . No BSOD appeared

 

[Arc]

Every time it loads fileinfo.sys, it either shuts down or crashes.

Event[3179]:
Log Name: System
Source: Microsoft-Windows-FilterManager
Date: 2012-12-25T02:10:28.905
Event ID: 6
Task: N/A
Level: Information
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: Vishnu-PC
Description:
File System Filter 'FileInfo' (6.1, ?2009?-?07?-?14T05:04:25.000000000Z) has successfully loaded and registered with Filter Manager.

Event[3180]:
Log Name: System
Source: EventLog
Date: 2012-12-25T02:10:51.000
Event ID: 6008
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: Vishnu-PC
Description:
The previous system shutdown at 01:16:13 on ?25-?12-?2012 was unexpected.

It indictes that some file monitoring system is causing the mess. In most of the cases, it is the AV program's file system monitoring technique what goes over-ambitious, and does all the mess.

Uninstall Kaspersky using Kaspersky Removal Tool.
Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download and install those, and then run full system scans with both of them, one by one.

Is it still the same?

Take some hardware test too .....

► Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight, per RAM module per slot.

► Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

► Stress test the CPU.
Hardware - Stress Test With Prime95

 

[vishnu619]

Done uninstalling Kaspersky and installing Windows Security Essentials and Malwarebytes AntiMalware
The current problem I face is that at times after i close my lid for some time , the computer freezes and all i can see is a black blank screen but the computer seems to be running

 

[Arc]

Do some USB related checks, as it may be caused by the USB devices.
For the port, first, uninstall and reinstall the USB ports drivers.

1. Right click on Computer icon > manage. It will open the computer management window.
2. Click on "Device Manager" in the left pane, it will list all installed devices up.
3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
4. Click on one item to select, then right click and uninstall.
5. Do the same for all.
6. Restart the computer.
7. At restart, windows will auto configure the appropriate drivers.

And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

Let us know the results.

 

[vishnu619]

Uninstall all together or one by one ?

 

[Arc]

Do it one by one .....

 

[vishnu619]

Crashed again last night ! I guess it was Daemon tools again as i had installed it for around 30 mins but now its removed ...so just confirming . Here is the crash dump

 

[Arc]

Crashed again last night ! I guess it was Daemon tools again as i had installed it for around 30 mins but now its removed ...so just confirming . Here is the crash dump

Not saying it precisely, but it is SPTD that results as storport.sys error. We may conclude that the last crash was by Daemon Tools.

Are you having more crashes after uninstalling Daemon Tools?

 

[vishnu619]

Yes crashed last night and today evening while playing Pro Evolution Soccer ! The game screen just froze and some sort of wierd sound started coming from the laptop . Here is the dump :