Bsod and freeze shortly after startup

[alanporritt]

Windows 7 32 bit bsod or freeze up seconds to a minute after startup with or without user login. Virus/malware check is clean. No new or unusual programs have been loaded recently. Dump attached. Thanks.

 

[koolkat77]

Welcome

Problematic software:

Start Menu\Programs\AVG	Public:Start Menu\Programs\AVG	Public
Start Menu\Programs\Trend Micro Client-Server Security Agent	Public:Start Menu\Programs\Trend Micro Client-Server Security Agent	Public

AVG is known to contribute in BSODs, please uninstall it. Also uninstall everything related to Trend Micro.

Recommended antivirus program for Windows 7 based on stability compared to others:-

• Removal Tool for TrendMicro Internet Security? - Trend Community
• AVG | Download tools and utilities
• Microsoft Security Essentials - Free Antivirus for Windows
• Malwarebytes - The Free version
• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

Run a full scan with both (separately) once downloaded, installed and updated.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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Use !analyze -v to get detailed debugging information.

BugCheck 116, {85bf1480, 916fe190, 0, 2}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+bf190 )

Followup: MachineOwner
---------

3: kd> lmvm nvlddmkm
start    end        module name
9163f000 91f4ea80   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Tue Oct 27 01:52:35 2009 (4AE5FE03)
    CheckSum:         00914F96
    ImageSize:        0090FA80
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Get the latest version for your graphic card drivers from the manufacturers website or a reliable source like filehippo.com
Click on the Start rb: ► Control Panel ► Programs ► Uninstall a program ► Uninstall the NVIDIA related stuff. Delete remnants of their drivers using Driver Sweeper

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Upload a screenshot of your hard disk using crystal disk info:

• CrystalDiskInfo - Software - Crystal Dew World
• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Hard drive test both short and long with:

• SeaTools for Windows

Also the DOS version of:

• SeaTools for DOS

Keep us posted

 

[alanporritt]

crystal screenshot

View attachment 238937

 

[koolkat77]

Looks good.

Did you have any BSODs after the changes made to your computer?

 

[alanporritt]

Thank you. Yes the display still freezes or goes blank shortly after startup requiring hard reboot. Takes many attempts to get going. Windows error log says "Video hardware error". 18 month old standard Dell desktop. Only thing I couldn't completely do in your instructions was delete all the NVIDIA as I require the driver for the NVIDIA graphics card.

 

[koolkat77]

Well proceed with driver reinstallation and let us know your progress.

Also keep a check on the hardware temperatures:
For monitoring the heat/celsius of the system, use Speccy or HWinfo:

• Speccy - System Information - Free Download
• CPUID - System & hardware benchmark, monitoring, reporting

 

[alanporritt]

OK since you mentioned temperature, I found this post (http://www.sevenforums.com/graphic-cards/219691-nvidia-geforce-gt-220-overheating-alot-2.html) which is the same graphics card I have. I ran speccy and then overclocker and every time it locks up at GPU temperature 85C. Took the cover off to keep it at 80C and overclocker works every time. Fans are working and not much dust, but they suggested trying a fan speed adjustment using EVGA precision. What do you think?

 

[Britton30]

Try these steps to install only the graphics driver.

1.Download the preferred driver and save it to the desktop.
2.Double click the installer and you will see a screen where it will be extracted to, change that to your desktop.
3.Open Device Manager through Control Panel.
4.Expand Display adapters and right click the name for yours and choose Update Driver\Browse my Computer. Select the driver folder you just saved on the desktop. Click Next.
5. Your system should say "Windows has successfully updated your driver software".

If you get a window saying you already have the most current driver, go back to step 4 and choose Uninstall Driver software instead. Then restart from step 3.
View attachment 228491 View attachment 228492