BSOD and random restarts playing Tera

[SethDodge]

Hi all,

I've been experiencing BSOD and random freezing/restarts sporatically for a month now. Generally speaking it happens while playing a game online, and the PC will freeze. More often then not there is no BSOD message. Here are my system specs, sfc txt file, and the file generated using the SF Diagnostics Tool. I feel as though I am passing the buck here, but I am truely exasperated.

Thanks for reading - Seth

 

[Dsprague]

Looking through your files it is apparent that this is being caused by your xbox controler driver , which the older versions are known to cause:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 10D, {5, 0, 1024, fffffa8005d304c0}

[COLOR="Red"]*** WARNING: Unable to verify timestamp for xusb21.sys
*** ERROR: Module load completed but symbols could not be loaded for xusb21.sys
Probably caused by : xusb21.sys[/COLOR] ( xusb21+2888 )

Followup: MachineOwner
---------

Driver Reference Table - xusb21.sys

Looking at the driver we can see it is the older version of the driver:

kd> lmvm xusb21
start             end                 module name
fffff880`079b9000 fffff880`079cb100   xusb21   T (no symbols)           
    Loaded symbol image file: xusb21.sys
    Image path: \SystemRoot\system32\DRIVERS\xusb21.sys
    Image name: xusb21.sys
    Timestamp:        [COLOR="red"]Thu Aug 13 18:10:17 2009[/COLOR] (4A848F49)
    CheckSum:         0001398B
    ImageSize:        00012100
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

please update the driver form here: Software Downloads | Microsoft Hardware

 

[SethDodge]

Updated my Xbox Controllers driver, but just received a BSOD after logging into Tera. Attached is the .dmp file

 

[Dsprague]

It looks like this BSOD is being caused by the SCSI pass through direct host driver, this is usually used by Daemon tools, but I don't see that installed on your system. Please download and run this tool:

DuplexSecure - Downloads

When the tool runs click the uninstall button and let the tool do its job, when it is done close out of the window.

 

[SethDodge]

Daemon Tools was previously on my PC. I uninstalled it after beggining to receive BSODs a month ago. I had managed to find this tool you linked me as well after the fact, and had ran it to remove the SPTD process from my PC as well. Anyhow, I just downloaded your provided link and ran it again. Hopefully this will remedy my situation.

 

[Dsprague]

If it doesn't get rid of the driver navigate to C:\Window\System32\Drivers\ and look for stpd.sys and manually delete it.

 

[SethDodge]

My PC just crashed again, but with no BSOD, just a hang+freeze up. Looking over the driver update I did to the Xbox 360 controller it seems it wasn't really an update. As far as I can tell the current driver for this is what I already had previously installed; the driver dated 8/13/09 is the newest release I can find searching on my own and/or using the provided link. Also looking at the reference table for xusb21.sys in the above provided link all I saw was that there are issues with Windows 7 and this particular driver. Not that there is a newer driver, only that it does not seem compatible. So unless I am misunderstanding something, it appears to me that I cannot use an xbox controller on Windows 7 with any game whatsoever and expect my PC to be stable. In hindsight I had no issues with my PC crashing at all till playing games using this corded Xbox 360 controller.

 

[VistaKing]

Here is the driver for the corded Xbox 360 controller for Windows 64-bit


Download

 

[SethDodge]

Yes, that is still the same driver from 2009. What is the difference between the driver for xusb21.sys from Microsoft and the one from this link I found? XUSB21.sys free download - Sysfiles-download.com - My PC won't recognize the controller or what driver it is using till I plug it in. Following the link from Microsoft they don't tell you anywhere what the drivers release date is or what version the driver is unless you download it. After downloading it and using 7 zip to open it using a cab extension to view whats inside their nifty self extracting doodad you can see that the "update" for windows 7 64 bit is 4 years old :huh:

 

[VistaKing]

When you plug the controller into the USB port windows doesn't automatically install drivers for it ?

 

[SethDodge]

Yes, it installs it flawlessly. All that I'm saying is that there are reported BSOD issues with this driver, and it's all that Microsoft has to offer, so I am left scratching my head as to whether I can use the controller or not. Sometimes I can play for days using it, other times its 5 minutes and then a crash.

 

[VistaKing]

Uninstall the software that comes with the Contoller that should remove the driver with it. Then restart the PC when you're back on the desktop plug the controller into the USB port and let Windows 7 install the driver itself . Use the PC play games that you normally do if you get a BSOD upload the dmp file using the program and click on grab all button .

 

[SethDodge]

That's exactly what I did earlier today, and got a BSOD. After the BSOD I removed sptd.sys from C:\Window\System32\Drivers\sptd.sys, rebooted, and then fired up my game Tera. 5 minutes of playing using my Xbox controller, and my PC completely froze, but there was no BSOD or .dmp to send Below is the requested information, and then some hehe.

 

[VistaKing]

How did you remove sptd.sys driver ?

Did you use the tool

 

[SethDodge]

Yes the tool provided to me in the above post was used and it worked successfully, I didn't have to manually delete it.

 

[VistaKing]

I'm not in front of a PC right now to check the attachment. I am on an iPad .

 

[SethDodge]

Not a problem, I appreciate the help that I have received using this forum. I'm trying to come to terms with the fact that I might just have to learn to play this game using a keyboard, which makes me sad, as using a controller for an MMO game was/is a lot of fun

 

[VistaKing]

Have you tried updating the USB drivers from the Dell / Alienware website ?

What is the model of your PC ?

 

[SethDodge]

Hmm, no I haven't looked into that one yet. I am using an Alienware Aurora R2.

 

[VistaKing]

Chipset Drivers


Download