Solved BSOD at different times, usually when playing Smite

[spacelord]

I have been having BSOD, usually when I am playing smite, but sometimes when I am just checking my email. I have re-installed windows and updated drivers, but I am still getting the errors. I have attached the dump files.

 

[Golden]

fffff880`03139658  fffff880`0f12c56aUnable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for [COLOR="Red"][B]nvlddmkm.sys[/B][/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0xc856a

0: kd> lmvm dxgmms1
start             end                 module name
fffff880`0fd44000 fffff880`0fd8a000   dxgmms1    (pdb symbols)          c:\symbols\dxgmms1.pdb\93AB163000A844D5BF442A979FB6FF991\dxgmms1.pdb
    Loaded symbol image file: dxgmms1.sys
    Mapped memory image file: c:\symbols\dxgmms1.sys\5164DC1346000\dxgmms1.sys
    Image path: \SystemRoot\System32\drivers\dxgmms1.sys
    Image name:[B][COLOR="Red"] dxgmms1.sys[/COLOR][/B]
    Timestamp:        Wed Apr 10 12:57:15 2013 (5164DC13)
    CheckSum:         00043C9B
    ImageSize:        00046000
    File version:     6.1.7601.18126
    Product version:  6.1.7601.18126
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.7 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     dxgmms1.sys
    OriginalFilename: dxgmms1.sys
    ProductVersion:   6.1.7601.18126
    FileVersion:      6.1.7601.18126 (win7sp1_gdr.130409-1534)
    FileDescription:  DirectX Graphics MMS
    LegalCopyright:   © Microsoft Corporation. All rights reserved.

Download and install an updated GTS250 display driver from this site:
Drivers | GeForce

 

[spacelord]

Updated the Nvidia driver. Played some games today. CTD with Smite and another with Path of Exile. Then I got a blue screen with Path of Exile. Bug report attached.

Thanks for any help.

 

[Golden]

0: kd> lmvm dxgmms1
start             end                 module name
fffff880`0f000000 fffff880`0f046000   dxgmms1    (pdb symbols)          c:\symbols\dxgmms1.pdb\93AB163000A844D5BF442A979FB6FF991\dxgmms1.pdb
    Loaded symbol image file: dxgmms1.sys
    Mapped memory image file: c:\symbols\dxgmms1.sys\5164DC1346000\dxgmms1.sys
    Image path: \SystemRoot\System32\drivers\dxgmms1.sys
    Image name: dxgmms1.sys
    [COLOR="Red"][B]Timestamp:        Wed Apr 10 12:57:15 2013[/B][/COLOR] (5164DC13)
    CheckSum:         00043C9B
    ImageSize:        00046000
    File version:     6.1.7601.18126
    Product version:  6.1.7601.18126
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.7 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     dxgmms1.sys
    OriginalFilename: dxgmms1.sys
    ProductVersion:   6.1.7601.18126
    [COLOR="red"][B]FileVersion:      6.1.7601.18126 (win7sp1_gdr.130409-1534)[/B][/COLOR]
    FileDescription:  DirectX Graphics MMS
    LegalCopyright:   © Microsoft Corporation. All rights reserved.

WinDBG shows that driver has not been updated - information same as first analysis in post #2.

 

[spacelord]

Installed the new driver again, this time I removed all earlier drivers and verified with the Nvidia utility that it was the most updated driver. Still getting blue screens, and it looks like it is still Nvidia drivers that are crashing. Seems like their drivers are always unstable for some reason.

After reading this article on the instability of recent Nvidia drivers, I decided to try this guy's advice and roll back to the March 2013 drivers to see if they are more stable.

 

[Golden]

1: kd> lmvm dxgmms1
start             end                 module name
fffff880`0f000000 fffff880`0f046000   dxgmms1    (pdb symbols)          c:\symbols\dxgmms1.pdb\93AB163000A844D5BF442A979FB6FF991\dxgmms1.pdb
    Loaded symbol image file: dxgmms1.sys
    Mapped memory image file: c:\symbols\dxgmms1.sys\5164DC1346000\dxgmms1.sys
    Image path: \SystemRoot\System32\drivers\dxgmms1.sys
    Image name: dxgmms1.sys
    [COLOR="Red"][B]Timestamp:        Wed Apr 10 12:57:15 2013 (5164DC13)[/B][/COLOR]
    CheckSum:         00043C9B
    ImageSize:        00046000
    File version:     6.1.7601.18126
    Product version:  6.1.7601.18126
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.7 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     dxgmms1.sys
    OriginalFilename: dxgmms1.sys
    ProductVersion:   6.1.7601.18126
   [COLOR="red"][B] FileVersion:      6.1.7601.18126 (win7sp1_gdr.130409-1534)[/B][/COLOR]
    FileDescription:  DirectX Graphics MMS
    LegalCopyright:   © Microsoft Corporation. All rights reserved.

You appear to still have the same driver. See red text in previous analysis code.

Try this:
Uninstall the following Nvidia items in Control Panel > Programs and Features:

- 3D Vision Control Driver
- 3D Vision Driver
- Graphics Driver
- HD Audio Driver
- PhysX
- Nvidia Update

Now follow Drivers - Clean Left over Files after Uninstalling
Reboot. Go to Drivers - Download NVIDIA Drivers, Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

View attachment 301351

Reboot.

 

[spacelord]

Okay, so today I am running the 3.14.22 drivers and I tried to play a couple different games. I have gotten a lot of crash to desktop happening and two blue screens.

 

[Golden]

Please follow this:
http://www.sevenforums.com/tutorials/313457-seatools-dos-windows-how-use.html

 

[spacelord]

Ran the long test on both my main drive and my backup drive. Everything seems okay.

 

[spacelord]

Since no one has replied yet, I thought I might check out my cpu temp while playing Smite. I did notice that it was often at or near 100% load while playing. My two cores got to 72c and 69c while playing. I then ran Prime95 but shut it off as my temp got up to 96c.

I think this might be the problem.

 

[Golden]

Yes, sounds like the CPU is overheating. Can you check the thermal paste between cooler and CPU? Reapply if neccessary......in fact, just reapply it.

 

[spacelord]

I cleaned all the dust out of the computer (esp the CPU) and all the errors and overheating stopped. I feel silly having posted when that was what was wrong, but thanks for the help!

 

[Golden]