BSOD at random. dmp File attached.

[ZachWenzel]

I have the compressed zip file attached. I built this computer a couple months ago. Everything has seemed fine until now. I have noticed usb devices all stop all of a sudden and I will have to restart the computer. Upon booting up windows none of the devices are recognized. I have to unplug them all, then plug them back in for windows to download and install drivers for them to be ready to be used. I don't know if this is related or not. The BSOD itself occurred while steam was downloading a game. Any help would be much appreciated.

 

[ZachWenzel]

UPDATE: I noticed that I am unable to access anything in my E: Drive. Its a 320gb sata drive. I have only 5 folders in it. Access is denied when trying to open any of them. Even when running as administrator.

 

[ZachWenzel]

Any information at all would be greatly appreciated. Even if you took a look at it and have no clue, leave a message saying so. Thanks

 

[koolkat77]

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

Upload a screenshot of your hard disk using CrystalDiskInfo:

• CrystalDiskInfo - Software - Crystal Dew World
• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Make a hard drive test from the hard drive manufacturers website:

• Hard Drive Diagnostic Procedure

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

 

[ZachWenzel]

Thanks for your help koolkat77. Here is the msinfo32.nfo compressed file and the screenshot.

 

[ZachWenzel]

Sorry, I forgot to add the screenshot for my ssd. Here it is.

 

[koolkat77]

If you are overclocking any hardware, STOP. Reset any changed values back to default.

For monitoring the heat/celsius of the system, use Speccy or HWinfo:

• Speccy - System Information - Free Download
• CPUID - System & hardware benchmark, monitoring, reporting

Please follow this:

If you have an SSD, make sure the following are up to date:

• SSD firmware
• BIOS Version
• Chipset Drivers
• Hard disk controller drivers/SATA drivers
• If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

Please download the stable version of Intel Rapid Storage drivers from here:

• Intel® Rapid Storage Technology Version:11.2.0.1006

avast! Antivirus	avast! Antivirus"c:\program files\avast software\avast\avastsvc.exe"

Avast! can contribute in BSOD-s. Please uninstall it and use MSE instead.

avast! Uninstall Utility | Download aswClear for avast! Removal​

Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
​

• Microsoft Security Essentials - Free Antivirus for Windows
  
  • Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer
    • http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

   Warning

:ar: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Perform a System File Check:

1. Click on the start rb:
2. Type CMD on Search
3. Left click and Run as Administrator
4. Type SFC /scannow

Full tutorial here:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Disk Check on your hard drive for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Let us know if this has helped.

 

[ZachWenzel]

Thanks, so it was a problem with my hard drive? Also I can not do a disk check on my E drive because it says access is denied.

 

[koolkat77]

Seems to be a hard drive issue at the moment.

Were you able to get the firmware for your ssd?

 

[ZachWenzel]

Yea, I have the latest firmware for the sdd.

 

[koolkat77]

Ok. Any BSOD-s yet after making the changes?