Solved BSOD at random. Last BSOD while using Firefox. Error 0x0000000a

[H1lle]

Hi,

I'm trying to help my aunt with here computer. She has been having random BSODS for a while. Been running RAM Checks, disk checks, plugged out GPU, checked temps, disconnected everything except the hard-drive. Been scratching my head for a while.

I ended up formating the computer, and it seemed to solve the problem for a couple of weeks.

But yesterday she gave me a call telling me that it had started again.
I'm thinking it could be a driver problem. I ran the computer for a couple of days at work, without experiencing any problems. I know that she has installed a couple of things when she got it back.

She told me that she was browsing an online newspaper in firefox one of the times the BSOD appeared.

Would be great if anyone could take a look at the logs attached.
Thanks in advanced :]

 

[koolkat77]

Is there any antivirus installed on this computer? I see none
Run this tool and delete anything it finds:
→ Anti-rootkit utility TDSSKiller

Where was this copy of windows 7 enterprise purchased from?

You might want to update the BIOS, the current ones are quite old

BIOS-versjon/-dato	Phoenix Technologies, LTD 5.13, [COLOR="Blue"]19.03.2008[/COLOR]

 

[H1lle]

There should be an installation of Avast on it.
I work in IT at a high-school. Used the VLK I got on hand.

The computer is at work, so I wont be able to run the tool until tomorrow.
Did you get anything interesting from the BSODs?
Usually I/we find a solution, but this one has left me with a headache.

Edit: Oh, and thanks for taking the time to help!

 

[koolkat77]

I see

The BSoDs don't give probable causes, just point towards windows files, some do show memory corruption but I avoided memtest86+ as you say you checked the RAM already

BTW, Avast! can contribute in BSoDs. Please uninstall and use MSE while troubleshooting
Microsoft Security Essentials - Free Antivirus for Windows make a full scan after updates

What's the age of all the hardware in that PC?

I will take a better look at them and see if I can come up with more suggestions

 

[koolkat77]

Here's some information on the BugChecks that the dumps give.
BTW, is "BitLocker Driver Encryption Driver" or any drive encryption tools used on this computer?

1. STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED
   Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS.
2. STOP 0x000000D1: DRIVER_IRQL_NOT_LESS_OR_EQUAL
   Usual causes: Device driver
3. STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL
   Usual causes: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility
4. STOP 0x0000001A: MEMORY_MANAGEMENT
   Usual causes: Device driver, memory, kernel.

Source: BSOD Index

 

[H1lle]

I see

The BSoDs don't give probable causes, just point towards windows files, some do show memory corruption but I avoided memtest86+ as you say you checked the RAM already

I ran memtest for about 10 cycles. Didn't give any errors. But I could give it another go.

BTW, Avast! can contribute in BSoDs. Please uninstall and use MSE while troubleshooting
Microsoft Security Essentials - Free Antivirus for Windows make a full scan after updates

Will do that first thing tomorrow.

What's the age of all the hardware in that PC?

Its nearing 3 years now.

Here's some information on the BugChecks that the dumps give.
BTW, is "BitLocker Driver Encryption Driver" or any drive encryption tools used on this computer?

Before I formated it, there was an encryption software on it. The one HP installs by default - 'ProtectTools'
But after the format, none.

One of the BSODs fails on a usb driver. Could it be something that is connected to the computer?
Scanner, printer, camera or something with a faulty driver. I'm gonna give here a call tomorrow and ask if she recently installed something that uses usb.

And again. Thanks for taking the time to help.

 

[koolkat77]

Okay, thanks.

Memtest should be done for 8 passes (overnight preferable) and if there's dust accumulated inside the PC.. you may want to get that cleaned out.

Will wait for an update

 

[H1lle]

We have air on spraycans at work. Gave it a good dust-off the first time around. Thats probably a month ago.

 

[koolkat77]

I see the post edited and okay, no need the dusting.
Well, BIOS updates sometimes fix the USB errors and you'll find this tutorial helpful I hope:
http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html

 

[H1lle]

Hi,

Sorry for not writing back to you. Its been a busy weekend. I updated the BIOS. The computer has been on since Friday. No problems yet. I'm giving it one more day before I give it back.

 

[koolkat77]

Keep it with you under observance for a few more days if you're allowed to.

 

[koolkat77]

Any updates? blue screens?

 

[H1lle]

Its been working fines since the BIOS update. So I guess the problem has been solved.
Thanks for taking the time to help!

 

[koolkat77]

Take some more time to observe and mark the thread as solved if you have time

Good Luck.