BSOD at random situations caused by atikmdag.sys

jtidd1

New member
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Hello, im getting BSOD on our high spec PC's

we have 20 Lenovo M92p I7'S with AMD 8570 Graphics Card

Using the latest driver from AMD but also i have tried prevoius drivers.

I have uploaded a BSOD of event log error.

Please could someone assist me please?

Many Thanks
 

My Computer My Computer

At a glance

windows 7 64-bitI7-3370 3.4GHz8gbAMD Radeon 8570 HD
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Lenovo
OS
windows 7 64-bit
CPU
I7-3370 3.4GHz
Motherboard
Lenovo Motherboard
Memory
8gb
Graphics Card(s)
AMD Radeon 8570 HD
Hard Drives
128gb SSD
Antivirus
Sophos
Browser
IE 10
Lenovo M92p ... that means this one?

lenovo-desktop-thinkcentre-m92-tiny-front-view.jpg


It runs with a 65W adapter? Where the AC Input Voltage Range - 100- 240Vac?

IMHO you should run it with the onboard intel graphics.
 

My Computer My Computer

At a glance

Microsoft Windows 10 Pro Insider Preview 64-bitIntel(R) Core(TM) i3-4130 CPU @ 3.40GHzCorsair Vengence 4GB x2 (8.00GB Dual-Channel ...2047MB GeForce GTS 450 (ZOTAC International)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
it is the M92P small form factor, which is not on their website anymore.

the card was bought and supplied with the machine through Lenovo

any other ideas please

Thanks
James
 

My Computer My Computer

At a glance

windows 7 64-bitI7-3370 3.4GHz8gbAMD Radeon 8570 HD
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Lenovo
OS
windows 7 64-bit
CPU
I7-3370 3.4GHz
Motherboard
Lenovo Motherboard
Memory
8gb
Graphics Card(s)
AMD Radeon 8570 HD
Hard Drives
128gb SSD
Antivirus
Sophos
Browser
IE 10
Neither model of M92P does has a PSU bigger than 450 watts. What is yours? Let us know.

Also stress test the Graphics Card using Furmark.Take a screenshot of the furmark window before closing it. Upload the screenshot for us.

Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: http://www.sevenforums.com/tutorials/311593-speccy-publish-snapshot-your-system-specs.html .

BTW, is the computer overclocked?

Also let us know which driver versions you have tried. Apparently the HD 8xxx OEM cards support these drivers: Desktop ..... but, I am thinking that the PSU may be the critical information here.
________________________________________
Code:
BugCheck 116, {fffffa800ba01010, fffff880030f031c, 0, d}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+b31c )

Followup: MachineOwner
---------
 

My Computer My Computer

At a glance

Microsoft Windows 10 Pro Insider Preview 64-bitIntel(R) Core(TM) i3-4130 CPU @ 3.40GHzCorsair Vengence 4GB x2 (8.00GB Dual-Channel ...2047MB GeForce GTS 450 (ZOTAC International)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
Thanks for the reply, i have installed it, but i cannot run the program as it tells me there is a problem running and closes, i have tried 3 different versions

Help?
 

My Computer My Computer

At a glance

windows 7 64-bitI7-3370 3.4GHz8gbAMD Radeon 8570 HD
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Lenovo
OS
windows 7 64-bit
CPU
I7-3370 3.4GHz
Motherboard
Lenovo Motherboard
Memory
8gb
Graphics Card(s)
AMD Radeon 8570 HD
Hard Drives
128gb SSD
Antivirus
Sophos
Browser
IE 10
i have run a burn in test and it levelled out at 56c, i have attached a screenshot of the main screen, is this sufficent. the PSU is 240w, this machine was supplied by lenovo
 

My Computer My Computer

At a glance

windows 7 64-bitI7-3370 3.4GHz8gbAMD Radeon 8570 HD
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Lenovo
OS
windows 7 64-bit
CPU
I7-3370 3.4GHz
Motherboard
Lenovo Motherboard
Memory
8gb
Graphics Card(s)
AMD Radeon 8570 HD
Hard Drives
128gb SSD
Antivirus
Sophos
Browser
IE 10
here is the attachment of the results after a 15 minute burn test
 

My Computer My Computer

At a glance

windows 7 64-bitI7-3370 3.4GHz8gbAMD Radeon 8570 HD
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Lenovo
OS
windows 7 64-bit
CPU
I7-3370 3.4GHz
Motherboard
Lenovo Motherboard
Memory
8gb
Graphics Card(s)
AMD Radeon 8570 HD
Hard Drives
128gb SSD
Antivirus
Sophos
Browser
IE 10
We need this screenshot .... of furmark window.
furmark-1.10.1-gtx680-gt520.jpg
And, 240 watts PSU is never enough to run a computer like yours. Get a bigger one, of at least 500 watts. Otherwise the crashes will continue. Poor casing and power supply is always the basic problem with OEM computers; but 240 watts is ridiculously low.
 

My Computer My Computer

At a glance

Microsoft Windows 10 Pro Insider Preview 64-bitIntel(R) Core(TM) i3-4130 CPU @ 3.40GHzCorsair Vengence 4GB x2 (8.00GB Dual-Channel ...2047MB GeForce GTS 450 (ZOTAC International)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
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