Solved BSOD at Randomtimes, WDF1000.sys 0x1e when idle or under load.

[Kitsunefoxie]

Hi guys, I'm new to the forums, but not to computers. I've been suffering with this bsod for a while now, it's only just started and consistantly comes up saying that Firestorm Release is at fault. Firestorm is a Viewer for Secondlife that i have been using for a long time without any issue. I was getting bluescreen earlier aswell in the week relating to my Marvell 8056 Lan drivers, but i updated those and those stopped, then the WDF1000.sys started. I'm pretty much at a loss Windebug does'nt seem to be able to pinpoint it correctly,. But i'm going to post up my dumps and so on.

This happens under load sometimes, but i've a brand new powersupply a Bequiet! 600W.

Now i remember a while back, year or so, When i turned off C&Q and C1e support int he bios, the crashes stopped, but since my computer is idle often i did'nt think it wise to leave it running full power all the time.

Just a quick note. I reset everything back to Auto in the bios Cpu/ram to rule that out.

 

[Arc]

One of yesterday's BSOD ....

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys

[COLOR=Red]Probably caused by : sptd.sys ( sptd+46ae8 )[/COLOR]

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall the program at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :

• Double click to open it.
• Click this button only:
• 
• If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.

Also, USB related issues are there in all the three crash dumps. Remove the webcam, at least as a test. Observe if it is BSODing there in absence of the webcam or not.

fffff880`0378caa0 fffff880`048d7b0f [COLOR=Red]USBPORT!USBPORT_Core_iCompleteDoneTransfer+0xa15[/COLOR]
fffff880`0378cb80 fffff880`048d566f [COLOR=Red]USBPORT!USBPORT_Core_iIrpCsqCompleteDoneTransfer+0x3a7[/COLOR]
fffff880`0378cbe0 fffff880`048c6f89 [COLOR=Red]USBPORT!USBPORT_Core_UsbIocDpc_Worker+0xf3[/COLOR]
fffff880`0378cc20 fffff880`010d6ae8 [COLOR=Red]USBPORT!USBPORT_Xdpc_Worker+0x1d9[/COLOR]

Let us know the situation after doing these two.

 

[Kitsunefoxie]

I'm pretty sure i unistalled SPTD last night with that program, Yeah i did unistall SPTD with that, because Uninistall is greyed out. And there's no webcam installed anymore as i removed the lifecam software yesterday.

Thanks for your reply!

The only things plugged into my USB are My keyboard mouse and Wacom Tablet.

 

[Arc]

Well, then all the possible options those can be taken form the crash dumps are already taken. If you have communicated about those in your original post, it would have been a better idea.

Test for any failing driver in that case. Enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

   Information

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

   Warning

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

   Tip

• If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
• If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

Let us know the results, with the subsequent crash dumps, if any.

 

[Kitsunefoxie]

Yep, as soon as i enabled and rebooted i got a bluescreen, i let it do it twice with RTCore64.sys
Apparently this is MSi afterburner, which im going to remove now, i really only use it to controll the fan on the gpu, but here are the dumps.

I'll let reboot normally, as im in safemode right now, and see if it bluescreens again and then give you the following memory dumps.

 

[Arc]

Well done, as both the DV enabled crashes pointed the same thing out; and afterburner is really problem causer.

And, Your plan for the next is the right action. You know how to troubleshoot a computer.

 

[Kitsunefoxie]

Well done, as both the DV enabled crashes pointed the same thing out; and afterburner is really problem causer.

And, Your plan for the next is the right action. You know how to troubleshoot a computer.

Aw thanks :>

I only really know some things, no idea how to read dumps like you can. But yeah, if i can't sort it out, i'll come ask for help :>

No BSOD's yet.

 

[Arc]

Reading dumps is not really hard .... you can learn it easily if you want. The real thing is to decide the appropriate course of action among a lot of possible alternatives, which you can do for sure.

If you are interested about reading dumps, we have some nice resources in our forum .... Have a look at http://www.sevenforums.com/crash-lockup-debug-how/277355-debugging-bsod-my-way.html ....

 

[Kitsunefoxie]

Well so far it's been a solid six hours without a Bluescreen with Driver Verifier running. I think it would have bluescreened by now if there were more issues left.

 

[Arc]

Disable Driver Verifier.

Considering it as solved in that case.

If it starts to create problems again, unmark it and continue discussion

 

[Kitsunefoxie]

Well, Litteraly just had another bluescreen about two hours after waking it up from hibernate.
Spoke too soon it seems.

I was only using Second life and that was pretty much it.

wdf1000.sys again

 

[Kitsunefoxie]

Ran a memtest86 no errors for two passes, ran a chkdsk /f and found no errors. Im pretty stumped now. I'll try re-installing all my drivers, then see.

 

[Arc]

Wacom HID Router Driver .... it is the object behind all those USBPORT entries as I think.

fffff880`037fd1b8  fffff880`051b5b27Unable to load image \SystemRoot\system32\DRIVERS\wachidrouter.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=wachidrouter.sys"]wachidrouter.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=wachidrouter.sys"]wachidrouter.sys[/URL]
 wachidrouter+0x3b27

Update it from Discover Wacom | Interactive Pen Displays & Digital Drawing Tablets.

Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller, too.

fffff880`037fc4d8  fffff880`10582355Unable to load image \SystemRoot\system32\DRIVERS\yk62x64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=yk62x64.sys"]yk62x64.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=yk62x64.sys"]yk62x64.sys[/URL]
 yk62x64+0x17355

Update it from Marvell - Support.

Kaspersky seems to be a big issue here .......

Kaspersky KNEPS Power driver .....

fffff880`037fc658  fffff880`04917578Unable to load image \SystemRoot\system32\DRIVERS\kneps.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=kneps.sys"]kneps.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=kneps.sys"]kneps.sys[/URL]
 kneps+0x22578

Kaspersky Lab Intermediate Network Driver.....

fffff880`037fc618  fffff880`047b3bcfUnable to load image \SystemRoot\system32\DRIVERS\klim6.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=klim6.sys"]klim6.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=klim6.sys"]klim6.sys[/URL]
 klim6+0x2bcf

Uninstall Kaspersky using Kaspersky Removal Tool. At least as a test. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

And finally the display driver .....

fffff880`037fcee8  fffff880`0f86f922Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x6b922

Install the NVIDIA DRIVERS 314.22WHQL only.

• Uninstall All nvidia items in Control Panel > Programs and features
  • 3D Vision Control Driver
  • 3D Vision Driver
  • Graphics Driver
  • HD Audio Driver
  • PhysX
  • nvidia Update
  (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
• Now follow Drivers - Clean Left over Files after Uninstalling
• Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:
  
  

Also, do one more test, as so many drivers are failing here in a single go ..... Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

And, supply us some necessary data .....

• Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
  eXtreme Power Supply Calculator
• Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Let us know the results.

 

[Kitsunefoxie]

Alright, i'll try doing those too. I've used kaspersky for over two years and never had an issue like that with it, it also runs on every other system in the home, 7/vista/xp. So i'm gunna do what you say, run through with those, and then re-install kaspersky.

I'll try doing the yukon drivers again, but i don't think there's any more updates for those. since last year, and the Nvidia ones are from 2010, but if this keeps up i'm going to disable the yukon and use the nvidia one on the bios.

And i thought i updated my Wacom drivers too, but I'll uninstall those and do that again.

Then I'll do the GPU drivers, and use the Driver cleaner on that.I've had a lot of luck with 320.49, but i'll install the ones yoru guide lists. :>

I'll leave the memtest running longer then. even after two passes with all four sticks.

And the computer shouldnt be hot, It runs pretty cool. It's been on all morning so it's pretty warmed up, I'll post you a screenshot from Aida 64. right now it's on the Gaming setting, i usually leave it on balanced when not doing much on it, so it runs cooler even then.

This is my PSU It's only a month or two old.
be quiet! Silent PSU & Cooling for your PC L8 600W

Xtreme PSU rates the system at 484W

 

[Arc]

It is the indigenous problem with nforce that the updates to the drivers are not available, so you need to update /use the drivers form driver manufacturer's site, not OEM.

And, every machine is different on its environment and configuration. I hope you understand it. Kaspersky did not cause any issue elsewhere that does not necessarily mean that it must not to cause any issue here too. We have seen a very good lot of essentially identical issues with kaspersky which are solved by uninstalling Kaspersky.

Anyway, decision is obviously your. I just can guide you.

 

[Kitsunefoxie]

Yeah i figured as much, the Nforce ones from Asus are 15.41, waaaaaaaaaaaaay back from 2009, lol. The only real updated drivers are from nforcers.com I'm going through re-installing all the drivers right now, i decided to completely remove ever driver i use on the system and try from scratch again, one by one

 

[Kitsunefoxie]

Well kaspersky have popped out another KiS I had 2012 on my system, they have 2014 out now. I'll give that a go after the whole MSE does it thing.

Everything has been re-installed and updated, so good so far.

 

[Kitsunefoxie]

Malwarebytes and MSE found nothing ont he computer, now i'll run memtest.

 

[Arc]

Malwarebytes and MSE found nothing ont he computer, now i'll run memtest.

That is good and relieving. I suggested those scans as I noticed the resident antivirus is somehow failing and crashing.

 

[Kitsunefoxie]

So far nothing, it's been running 10 hours 30 minutes with 5 full passes of no errors.
Do you want me to leave it till it hits eight? Using laptop for now. lol.