BSOD at Shut Down

[probuddha]

Hello,

My rig is as follows:-

Gigabyte - 78LMT-USB3 Mobo
AMD - FX6100 CPU
Corsair Vengeance - 8GB RAM
ATI Radeon - 1GB GPU
OS - Windows 7 Pro SP 1 x64

I am getting a BSOD at the time of shutting down my PC. Doesn't happen all the time, but quite frequently

DM Log attached.

Please advise

Thanks

 

[Boozad]

Hello Probuddha I'll see if I can help you resolve your issues.

 ATI DRIVER

Your ATI driver has been flagged. Download the latest driver for your card from here and save it to your desktop. Download DDU and follow http://www.sevenforums.com/tutorials/367109-display-driver-uninstaller-how-use.html to remove all traces of your current driver. Reboot and install the downloaded driver.

fffff880`036cd818  fffff880`136355b1Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys[/COLOR]
 atikmdag+0x295b1

5: kd> lmvm atikmdag
start             end                 module name
fffff880`1360c000 fffff880`14890000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        [COLOR=Red]Fri Nov 21 02:30:27 2014[/COLOR] (546EA3C3)
    CheckSum:         0121F198
    ImageSize:        01284000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 REALTEK DRIVER

Your Realtek RTL8168D/8111D Family PCI-e Gigabit Ethernet driver has been flagged. It's old and needs updating, check for an updated version here.

fffff880`035fe578  fffff880`136139f9Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys[/COLOR]
 Rt64win7+0x139f9

3: kd> lmvm Rt64win7
start             end                 module name
fffff880`13600000 fffff880`1368d000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        [COLOR=Red]Tue Aug 23 14:55:41 2011[/COLOR] (4E53B15D)
    CheckSum:         00097338
    ImageSize:        0008D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[probuddha]

Hello Boozad

Thank you very much for your response.

I downloaded the AMD Auto Detect Utility and it detected my current driver to be the latest one.

I also downloaded the latest RealTek Ethernet driver and installed it. Unfortunately, it made my PC lose connectivity. I then rebooted the PC and let it install the driver on it's own. Later I used the downloaded driver and repaired the current installation with it. Now it shows my driver is the latest one

Please advise

Thanks

 

[Boozad]

Do not use the AMD Auto Detect Utility, follow the instruction in post #2 to perform a clean installation of the latest driver offered on AMD's website for your card.

Can you check the version and date of your Realtek driver via Device Manager and report in your next post please.

 

[probuddha]

Hello

I am downloading the AMD ATI driver now. In the meantime, here are the details of my RealTek driver

Thanks

 

[Boozad]

Excellent. Perform a clean install of the graphics driver and test the system for stability.

 

[probuddha]

Hi

I downloaded and installed the driver from AMD and just after installation, while I went to reboot, I got a BSOD again.

Following are the details and a new log has also been attached

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF8000329D720
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\051515-15069-01.dmp
C:\Windows\Temp\WER-16816-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Please advise

Thanks

 

[Boozad]

It's you LAN driver again.

3: kd> lmvm Rt64win7
start             end                 module name
fffff880`04a6b000 fffff880`04b5d000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        [COLOR=Red]Thu Jan 15 06:06:44 2015[/COLOR] (54B758F4)
    CheckSum:         000F2322
    ImageSize:        000F2000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Download the one below sourced from the support page for you motherboard dated April 16 2015 and install.

Download


​

 

[probuddha]

Hi

I downloaded and installed the driver but it disabled the LAN completely. Please check the attached screenshot.

I had to uninstall it and revert to the old driver

EDIT - I uninstalled again and reinstalled the driver downloaded from the above post and it seems to be working now.

But the date on this driver, still shows 2014

 

[Boozad]

Are you uninstalling the previous driver first before installing the latest one?

 

[probuddha]

Yes, this time I uninstalled it from the Control Panel, rebooted and then installed from the downloaded folder. LAN is working now, but the driver date still shows 2014, so not sure if this is the latest one.

Thanks

 

[probuddha]

The BSOD happened again on Shut Down

Please find the DM Log attached

Kindly advise

Thanks

 

[Boozad]

It's your Realtek and AMD drivers again. Can you post a screenshot of Device Manager with Network Adapters expanded please.

1: kd> lmvm Rt64win7
start             end                 module name
fffff880`052f2000 fffff880`053da000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Tue Jun 17 12:59:14 2014 (53A02D92)
    CheckSum:         000F561E
    ImageSize:        000E8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
1: kd> lmvm atikmdag
start             end                 module name
fffff880`136b9000 fffff880`1493d000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Fri Nov 21 02:30:27 2014 (546EA3C3)
    CheckSum:         0121F198
    ImageSize:        01284000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[probuddha]

Thanks Boozad

Please find the screenshot attached

 

[Boozad]

In the PCIe GBE Family window you have open there can you click on the Details tab then select Hardware Ids from the dropdown menu. Post a screenshot of the resulting window.

 

[probuddha]

Here you go. Thanks again

 

[Boozad]

And just to clarify your ethernet controller is built into the motherboard yes? It's not an added in PCI card?

 

[probuddha]

And just to clarify your ethernet controller is built into the motherboard yes? It's not an added in PCI card?

That's correct. I only have my Graphics card in the PCI slot


Thanks

 

[Boozad]

Download the Win7 driver from here (second driver down in the first table), make a restore point and try installing the downloaded driver.

You need to install the latest driver for your GPU as well, performing a clean install when you do.

 

[probuddha]

Thanks

I am downloading the following two drivers to install

Realtek (Win7 and Server 2008 R2)

https://driverscollection.com/?file_cid=46804788921b646b10cc6ca6ecd - ATI Radeon HD 5400 driver

Will install and revert on the outcome

Many many thanks!