BSOD Bad Pool Header 0x19

[lethalmonk6]

I have recently been experiencing a bad_pool_header BSOD.

I am running Windows 7 Ultimate 64-bit.

It can be reproduced by opening firefox and navigating to a website, it does not seem to happen if i just leave my computer running.

I have attached the system dumps and perfmon reports.

BlueScreenView is saying that it is caused by ntfs.sys, ntoskrnl.exe, win32k.sys.

Here is some more info that is displayed when the system restarts from the crash:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional information about the problem:
BCCode: 19
BCP1: 0000000000000021
BCP2: FFFFF900C0BA4000
BCP3: 0000000000005150
BCP4: 69585300B0202F59
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

 

[zigzag3143]

Even before we can begin to investigate the underlying cause we need to update these drivers from as far back as 2005

TVicPort64.SYS    3/30/2005 5:12:54 AM        fffff880`05ff3000    fffff880`05ffa000    0x00007000    0x424a6d96                        
psadd.sys    2/19/2007 2:56:37 PM        fffff880`044c5000    fffff880`044d0000    0x0000b000    0x45d9f2e5                        
VSTCNXT6.SYS    10/15/2008 8:52:22 PM        fffff880`0588c000    fffff880`05957000    0x000cb000    0x48f69046                        
VSTAZL6.SYS    10/15/2008 8:53:42 PM        fffff880`05309000    fffff880`0535b000    0x00052000    0x48f69096                        
VSTDPV6.SYS    10/15/2008 8:57:45 PM        fffff880`0568b000    fffff880`057ff000    0x00174000    0x48f69189                        
smihlp.sys    3/13/2009 8:47:32 AM        fffff880`05823000    fffff880`0582a000    0x00007000    0x49ba55e4                        
e1e6032e.sys    3/24/2009 2:17:23 PM        fffff880`03b62000    fffff880`03baa000    0x00048000    0x49c923b3                        
ADIHdAud.sys    5/18/2009 1:31:55 PM        fffff880`05224000    fffff880`052a4000    0x00080000    0x4a119b8b                        
amdxata.sys    5/19/2009 1:56:59 PM        fffff880`01051000    fffff880`0105c000    0x0000b000    0x4a12f2eb                        
athrx.sys    6/9/2009 2:06:49 PM        fffff880`03c2a000    fffff880`03d82000    0x00158000    0x4a2ea4b9                        
ApsHM64.sys    6/18/2009 3:18:13 AM        fffff880`014e5000    fffff880`014ef000    0x0000a000    0x4a39ea35                        
Apsx64.sys    6/18/2009 3:22:30 AM        fffff880`01869000    fffff880`0188e000    0x00025000    0x4a39eb36

How To Find Drivers:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads


ALSO you should update to SP-1

Please run the System Update Readiness Tool (SURT) and then update to SP-1


32 Bit

Download: System Update Readiness Tool for Windows 7 (KB947821) [February 2012] - Microsoft Download Center - Download Details

64 Bit

Download: System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [February 2012] - Microsoft Download Center - Download Details


Now update to SP-1

Learn how to install Windows 7 Service Pack 1 (SP1)

 

[lethalmonk6]

what are the next steps if the problem persists after updating my drivers and installing SP1?

 

[zigzag3143]

what are the next steps if the problem persists after updating my drivers and installing SP1?

WE wait for the next BSOD, then you upload the DMP and we can start looking for the true cause.