BSOD BCCode 3b

K

Kyle1

New member
Local time
4:28 PM
Messages
2
Hello,

I get a BSOD while trying to install Adobe Illustrator CS4. When I load the disk, I click run autoplay. As soon as I click install everything freezes and it immediately goes to the blue screen. I have installed different programs before via dvd drive and everything went ok. It Only seems to happen with this one.

I have a Toshiba a505-s6033
Windows 7 Home x64 OEM

Info

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF8000353C0C0
BCP3: FFFFF8800652E620
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Any and all help is much appreciated thank you.
 

My Computer

Computer Manufacturer/Model Number
Toshiba A505-S6033
OS
Windows 7 Home Premium 64-bit
CPU
Intel Core i7 Q720 1.6Ghz
Memory
4GB
Graphics Card(s)
Nvidia GeForce 310m
Kyle1 said:
Hello,

I get a BSOD while trying to install Adobe Illustrator CS4. When I load the disk, I click run autoplay. As soon as I click install everything freezes and it immediately goes to the blue screen. I have installed different programs before via dvd drive and everything went ok. It Only seems to happen with this one.

I have a Toshiba a505-s6033
Windows 7 Home x64 OEM

Info

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF8000353C0C0
BCP3: FFFFF8800652E620
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Any and all help is much appreciated thank you.
Click to expand...

These were caused by PxHlpa64.sys (part of MS movie maker app).

All of these were Bugcheck 3b

This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

I suggest

1- run memtest to test your memory
Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.


Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot. Test the sticks individually, and if you find a good one, test it in all slots.

2-re-install the video driver

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

When it is removed then download and install the fresh copy.

3-Update the drivers listed below

Code: 
spldr.sys        fffff880`01b0e000    0x00008000    5/11/2009 12:56:27            0x4a0858bb    fffff880`01b06000                
amdxata.sys        fffff880`01331000    0x0000b000    5/19/2009 13:56:59            0x4a12f2eb    fffff880`01326000                
TVALZFL.sys        fffff880`02f28000    0x00007000    6/19/2009 06:05:44            0x4a3b62f8    fffff880`02f21000                
pgeffect.sys        fffff880`059ffe80    0x00006e80    6/22/2009 05:00:11            0x4a3f481b    fffff880`059f9000                
[COLOR=Red][B]PxHlpa64.sys    PxHlpa64.sys+34d5    fffff880`0139ce00    0x0000be00    6/23/2009 19:16:35            0x4a416253    fffff880`01391000 [/B][/COLOR]               
tos_sps64.sys        fffff880`01af8000    0x0007a000    6/24/2009 01:31:09            0x4a41ba1d    fffff880`01a7e000                
thpdrv.sys        fffff880`01b06000    0x0000c000    6/28/2009 22:02:56            0x4a4820d0    fffff880`01afa000                
Thpevm.SYS        fffff880`01af9f80    0x00001f80    6/29/2009 04:15:37            0x4a487829    fffff880`01af8000                
rimspe64.sys        fffff880`059ca000    0x00019000    7/1/2009 19:54:49            0x4a4bf749    fffff880`059b1000                
rixdpe64.sys        fffff880`05856000    0x00056000    7/4/2009 06:27:00            0x4a4f2e74    fffff880`05800000                
FwLnk.sys        fffff880`02f30000    0x00008000    7/6/2009 20:51:41            0x4a529c1d    fffff880`02f28000

Let us know if you need help


Ken
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
Try updating your nVidia graphics drivers:
Code: 
nvlddmkm.sys Sun Dec 06 22:29:26 2009 (4B1C7696)
NVIDIA DRIVERS 260.99 WHQL

If the BSODs persist, enable driver verifier: http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

...Summary of the dumps
Code: 
[font=lucida console]
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Nov  4 01:09:21.799 2010 (UTC - 4:00)
System Uptime: 0 days 0:02:24.048
Probably caused by : ntkrnlmp.exe ( nt!PspInsertProcess+40 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  Setup.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!PspInsertProcess+40
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Nov  4 01:06:24.916 2010 (UTC - 4:00)
System Uptime: 0 days 0:24:27.165
Probably caused by : ntkrnlmp.exe ( nt!PspInsertProcess+40 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  Autoplay.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!PspInsertProcess+40
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Nov  4 00:40:18.621 2010 (UTC - 4:00)
System Uptime: 0 days 0:03:24.870
Probably caused by : ntkrnlmp.exe ( nt!PspInsertProcess+40 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  Autoplay.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!PspInsertProcess+40
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Nov  4 00:28:24.634 2010 (UTC - 4:00)
System Uptime: 0 days 0:06:46.883
Probably caused by : ntkrnlmp.exe ( nt!PspInsertProcess+40 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  Autoplay.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!PspInsertProcess+40
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Nov  3 23:13:07.760 2010 (UTC - 4:00)
System Uptime: 0 days 4:58:48.009
Probably caused by : ntkrnlmp.exe ( nt!PspInsertProcess+40 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  Autoplay.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!PspInsertProcess+40
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Nov  2 18:37:12.280 2010 (UTC - 4:00)
System Uptime: 0 days 0:26:58.529
Probably caused by : ntkrnlmp.exe ( nt!PspInsertProcess+40 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  Autoplay.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!PspInsertProcess+40
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Nov  2 17:59:27.218 2010 (UTC - 4:00)
System Uptime: 0 days 0:11:52.467
Probably caused by : ntkrnlmp.exe ( nt!PspInsertProcess+40 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  Autoplay.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!PspInsertProcess+40
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/font]
 

My Computer

Computer Manufacturer/Model Number
Custom
OS
Windows 7 Professional x64
CPU
Intel i7 2600K OC'd @ 4620 MHz
Motherboard
Asus P8Z68-V Pro
Memory
16GB GSkill Sniper 2133 Mhz (4x4GB)
Graphics Card(s)
EVGA GeForce GTX 480 SuperClocked+
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
2x Acer S273HLbmii 27"
Screen Resolution
2 x 1920x1080
Hard Drives
64GB Crucial M4 SSD

Storage: Hitachi 1TB 5400RPM, Samsung 1.5TB 5400RPM
PSU
Corsair HW Series 750w (modular)
Case
Cooler Master HAF 932 Advanced Blue Edition
Cooling
CM Hyper 212+ CPU cooler, 3x 230mm + 1x 140mm case fans
Keyboard
Logitech MK320 (wireless)
Mouse
Logitech MK320 (wireless)
Internet Speed
30 Mb/s : 2 Mb/s
Run a CHKDSK to verify stability and performance!:huh:
Just first see if its needed..."WindowsKey + R">"CMD">"CHKDSK"
 

My Computer

Computer Manufacturer/Model Number
Custom
OS
Windows 7 Ultimate 32bit
CPU
INTEL Pentium4 3.2ghz(QuadCore MonthEnd!!!)
Motherboard
Asus P5QL-EM
Memory
2gb kingston DDR2 800
Graphics Card(s)
hd powercolour 5570 512MB
Sound Card
8ch onboard
Monitor(s) Displays
21" Samsung
Screen Resolution
Change alot
Hard Drives
samsung 500GB 7200rpm
PSU
Sparta 500w
Case
Alienware
Cooling
Aero cooling
Keyboard
Microsoft Multi-Media
Mouse
Scorpion 3000dpi
Internet Speed
none
Other Info
Xforce-5 5.1 Surround
Hello again,

Thanks everyone for the help. I ran memtest and let it go for 6 full passes and no errors were found. I then reinstalled my GPU driver and used driver sweeper to clean the files. Installed the most recent one.

I was wondering if I could get some help with updating the drivers zigzag has mentioned in his third step. Do I need to search for each file to update or is there a program or website that could help me out.
 

My Computer

Computer Manufacturer/Model Number
Toshiba A505-S6033
OS
Windows 7 Home Premium 64-bit
CPU
Intel Core i7 Q720 1.6Ghz
Memory
4GB
Graphics Card(s)
Nvidia GeForce 310m
How to Find Drivers
search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone - will help you search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- The most common drivers are listed on this page: http://www.carrona.org/dvrref.html
- - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html
To remove any left over driver remnants, especially from graphics cards, use driver sweeper
www.guru3d.com/category/driversweeper/
You can also locate information about your driver using this information
http://www.sevenforums.com/tutorials/96442-device-manager-finding-unknown-devices.html
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS 420
OS
Windows 10, Home Clean Install
CPU
Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech
Motherboard
Dell
Memory
6 gb
Graphics Card(s)
ATI Radeon 256MB HD3650
Sound Card
Intergrated 7.1 Channel Audio
Monitor(s) Displays
Dell SP2009W 20"
Hard Drives
640 GB Serial ATA Hard drive
Cooling
Fan
Keyboard
Dell USB Keyboard
Mouse
Dell Premium Optical USB
Internet Speed
DSL 2.85
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