BSOD bugcheck 0x00000024

Jonnothin

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6:41 PM
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This error came up last night at initial boot. I believe this may have happened a few times, but I can't be sure (sometimes when I start my computer I walk away).

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000024 (0x00000000001904fb, 0xfffff88003185878, 0xfffff880031850d0, 0xfffff88001319b13). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 062913-23602-01.

I did a search and came up with your forums so I downloaded the SF diagnostic tool and ran it. I have the zip attached.

My computer still runs fine, except that it just restarts at start-up sometimes with a BSOD.

Any fixes would be greatly appreciated.

Please move post to BSOD Help and Support
 
Last edited:

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom built
OS
Windows 7 Home Premium 64 bit
CPU
AMD FX 8350
Motherboard
GIGABYTE GA-990FXA-UD3 Rev 3.0
Memory
16 GB 1600mhz
Graphics Card(s)
Nvidia GeForce GTX 650 Ti Boost
Monitor(s) Displays
Asus
Screen Resolution
1920x1080
Hard Drives
2 1tb hard drives
Cooling
Default Air Cooler with CPU
Keyboard
Logitech K360
Mouse
Perixx MX-3000
Antivirus
MSE
Browser
Firefox
It is a stop 0x24; which is a Ntfs file system error. It may occur for various reasons like a failing HDD, failing storage controllers and cables, the file system monitoring drivers of an antivirus, or a virus.

Form your crash dumps, I got the failing modules are ...

avast! Virtualization Driver
Code:
fffff880`02911310  fffff880`03fbbcf1*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=aswSnx.SYS"]aswSnx.SYS[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=aswSnx.SYS"]aswSnx.SYS[/URL]
 aswSnx+0xf0cf1
Description here: Driver Reference Table - aswSnx.SYS

COMODO Firewall Pro Sandbox Driver
Code:
fffff880`02910af8  fffff880`03e0d371Unable to load image \SystemRoot\System32\DRIVERS\[URL="http://www.carrona.org/drivers/driver.php?id=cmdguard.sys"]cmdguard.sys[/URL], Win32 error 0n2
*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=cmdguard.sys"]cmdguard.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=cmdguard.sys"]cmdguard.sys[/URL]
 cmdguard+0xd371
Description here: Driver Reference Table - cmdguard.sys

Uninstall Avast. Uninstall Comodo, too. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Now, you need to pay attention to this one ....

Drive | C:
Size | 97.66 GB (104,857,595,904 bytes)
Free Space | 2.79 GB (2,997,383,168 bytes)

That's extremely low. No doubt that the storage will fail. Salvage some space. At first, disable hibernate. it will salvage a good space. http://www.sevenforums.com/tutorials/819-hibernate-enable-disable.html

Next, follow this guide: http://www.sevenforums.com/tutorials/129976-hard-disk-space-free-up-recover.html

Let us know the situation when it is at least 12-15 GBS free.
_________________________________________________________________________
BSOD ANALYSIS:
Code:
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 24, {1904fb, fffff88003185878, fffff880031850d0, fffff88001319b13}

Probably caused by : Ntfs.sys ( Ntfs!NtfsPerformVerify+23 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

NTFS_FILE_SYSTEM (24)
    If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
    parameters are the exception record and context record. Do a .cxr
    on the 3rd parameter and then kb to obtain a more informative stack
    trace.
Arguments:
Arg1: 00000000001904fb
Arg2: fffff88003185878
Arg3: fffff880031850d0
Arg4: fffff88001319b13

Debugging Details:
------------------


EXCEPTION_RECORD:  fffff88003185878 -- (.exr 0xfffff88003185878)
ExceptionAddress: fffff88001319b13 (Ntfs!NtfsPerformVerify+0x0000000000000023)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 00000000000000b8
Attempt to read from address 00000000000000b8

CONTEXT:  fffff880031850d0 -- (.cxr 0xfffff880031850d0)
rax=fffff88003185ae8 rbx=0000000000000000 rcx=fffffa8009080010
rdx=0000000000000000 rsi=0000000000000000 rdi=fffffa8009080010
rip=fffff88001319b13 rsp=fffff88003185ab0 rbp=fffff80003680280
 r8=00000000ffffffff  r9=0000000000000727 r10=fffff88001265700
r11=fffff8a001328140 r12=fffff88001267000 r13=0000000000000000
r14=fffff88003185c48 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
Ntfs!NtfsPerformVerify+0x23:
fffff880`01319b13 488b8ab8000000  mov     rcx,qword ptr [rdx+0B8h] ds:002b:00000000`000000b8=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  00000000000000b8

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003712100
GetUlongFromAddress: unable to read from fffff800037121c0
 00000000000000b8 Nonpaged pool

FOLLOWUP_IP: 
Ntfs!NtfsPerformVerify+23
fffff880`01319b13 488b8ab8000000  mov     rcx,qword ptr [rdx+0B8h]

FAULTING_IP: 
Ntfs!NtfsPerformVerify+23
fffff880`01319b13 488b8ab8000000  mov     rcx,qword ptr [rdx+0B8h]

BUGCHECK_STR:  0x24

DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE

LAST_CONTROL_TRANSFER:  from fffff8800122fb39 to fffff88001319b13

STACK_TEXT:  
fffff880`03185ab0 fffff880`0122fb39 : 00000000`00000000 fffff800`03680280 00000000`00000000 fffffa80`09080010 : Ntfs!NtfsPerformVerify+0x23
fffff880`03185af0 fffff880`012962f4 : fffffa80`09080010 00000000`00000000 fffff8a0`0132eb40 fffffa80`077e5180 : Ntfs! ?? ::FNODOBFM::`string'+0x6f90
fffff880`03185be0 fffff800`034e4251 : 00000000`00000000 fffff800`03680200 fffff800`036e1800 00000000`00000005 : Ntfs!NtfsFspClose+0x128
fffff880`03185cb0 fffff800`03778ede : 00000000`00000000 fffffa80`06727b50 00000000`00000080 fffffa80`0669c890 : nt!ExpWorkerThread+0x111
fffff880`03185d40 fffff800`034cb906 : fffff880`02f64180 fffffa80`06727b50 fffff880`02f6efc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`03185d80 00000000`00000000 : fffff880`03186000 fffff880`03180000 fffff880`031859e0 00000000`00000000 : nt!KiStartSystemThread+0x16


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  Ntfs!NtfsPerformVerify+23

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Ntfs

IMAGE_NAME:  Ntfs.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5167f5fc

STACK_COMMAND:  .cxr 0xfffff880031850d0 ; kb

FAILURE_BUCKET_ID:  X64_0x24_Ntfs!NtfsPerformVerify+23

BUCKET_ID:  X64_0x24_Ntfs!NtfsPerformVerify+23

Followup: MachineOwner
---------
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
Thanks for The help I've got 21.6 GB free now and counting. Also uninstalled Comodo and Avast for MSE. Disabled Hibernate as well, but I might re-enable that in a bit.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom built
OS
Windows 7 Home Premium 64 bit
CPU
AMD FX 8350
Motherboard
GIGABYTE GA-990FXA-UD3 Rev 3.0
Memory
16 GB 1600mhz
Graphics Card(s)
Nvidia GeForce GTX 650 Ti Boost
Monitor(s) Displays
Asus
Screen Resolution
1920x1080
Hard Drives
2 1tb hard drives
Cooling
Default Air Cooler with CPU
Keyboard
Logitech K360
Mouse
Perixx MX-3000
Antivirus
MSE
Browser
Firefox
Now observe the situation. If ant further issue, let us know :)
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
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