When I turn on my Windows 7 computer or wake it up from hibernate status then it crashes after about 10 mto 15 min but during restart system "suggests" normal start instead of restart in a Safe Mode. It reports bugcheck 0x000000d1 and points out NETw5s64.sys file.
This is the information that I received for the error that my windows detected:
Windows has recovered from an unexpected shutdown
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1053
Additional information about the problem:
BCCode: d1
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF8800A246075
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\030512-14586-01.dmp
C:\Users\JR\AppData\Local\Temp\WER-4995011-0.sysdata.xml
The original OS on the system is Windows 7 Ultimate 64-bit with SP1.
Windows 7 came pre-installed on the system.
System and OS installation are 1 year old.
The computer is Dell Inc. laptop XPS 15 (L501x) with Intel(R) Core(TM) i7 CPU Q 840 @ 1.87GHz and 8 GB RAM. I use wireless network card Intel(R) WiFi Link 1000 BGN and I have wired Realtek PCIe GBE Family Controller which I never use.
Please help me solve this problem. Thank you in advance for your help.
This is the information that I received for the error that my windows detected:
Windows has recovered from an unexpected shutdown
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1053
Additional information about the problem:
BCCode: d1
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF8800A246075
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\030512-14586-01.dmp
C:\Users\JR\AppData\Local\Temp\WER-4995011-0.sysdata.xml
The original OS on the system is Windows 7 Ultimate 64-bit with SP1.
Windows 7 came pre-installed on the system.
System and OS installation are 1 year old.
The computer is Dell Inc. laptop XPS 15 (L501x) with Intel(R) Core(TM) i7 CPU Q 840 @ 1.87GHz and 8 GB RAM. I use wireless network card Intel(R) WiFi Link 1000 BGN and I have wired Realtek PCIe GBE Family Controller which I never use.
Please help me solve this problem. Thank you in advance for your help.
My Computer
- Computer type
- Laptop
- Computer Manufacturer/Model Number
- Dell Inc. XPS 15 (L501x)
- OS
- Windows 7 Ultimate x64 ver. 6.1.7601 ServicePack1 Build 7601
- CPU
- Intel(R) Core(TM) i7 CPU Q 840 @ 1.87GHz, 1867 Mhz, 4 Cores
- Motherboard
- Intel PCH HM57
- Memory
- 8.00 GB, 2x4096 MB DDR3-SDRAM (1333 MHz)
- Graphics Card(s)
- NVIDIA GeForce GT 435M Video Card Memory 2.00 GB
- Sound Card
- Realtek High Definition Audio, NVIDIA High Definition Audio
- Monitor(s) Displays
- Generic PnP Monitor 1920x1080i (32-bit) (60 Hz) Digital
- Hard Drives
- TOSHIBAMK5056GSY Marketed Size 500.1 GB
- PSU
- ACPI-Compliant Control Methode Battery LION-Lithium Ion
- Case
- Laptop
- Cooling
- 2xACPI fans
- Keyboard
- Standard PS/2 Keyboard
- Mouse
- Logitech HID-compliantCordless Mouse
- Internet Speed
- 100Mbs/100Mbs
- Antivirus
- Microsoft Security Essentials, SUPERAntiSpyware
- Browser
- IE, Goggle Chrome