Hi JaneG and welcome to seven forums
Security App
Code:
BHDrvx64.sys Tue May 21 02:47:31 2013 (519A8BE3)
ENG64.SYS Fri Apr 26 12:10:48 2013 (517A1A68)
EX64.SYS Fri Apr 26 12:08:58 2013 (517A19FA)
EraserUtilRebootDrv.sys Wed Aug 1 05:36:50 2012 (50186C12)
SRTSP64.SYS Tue Apr 23 04:26:52 2013 (5175B92C)
SRTSPX64.SYS Sat Jan 26 03:30:05 2013 (5102F95D)
SYMDS64.SYS Fri Apr 26 05:19:47 2013 (5179BA13)
SYMEFA64.SYS Sat Jan 19 06:31:37 2013 (50F9E969)
SYMEVENT64x86.SYS Wed Aug 22 11:33:18 2012 (50346F1E)
SYMNETS.SYS Wed Apr 10 05:24:13 2013 (5164A31D)
eeCtrl64.sys Wed Aug 1 05:36:51 2012 (50186C13)
Crashes indicate Norton being a possible cause. Remove Norton and replace with Microsoft Security Essentials to see if it provides more stability.
Uninstallers (removal tools) for common antivirus software. Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.
Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free
Information
- :warn: Do not start the free trial of MalwareBytes, unselect that option when prompted.
- :tip: Update and make full scans with both separately.
Scan your system with the following:
Kaspersky TDSSKiller -
How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)
ESET online scanner -
One-time virus scanner free with ESET online scanner
Heat:
-Only use the laptop on a hard surface with nothing blocking any of the vents.
-Use a laptop cooling pad if possible
-Blow out all vents with canned air (DO NOT use a vacuum cleaner or an air compressor, they can damage the components).
-Ensure that the fan comes on and is blowing air out of the vent (may not happen at startup, but should happen after using it for a while).
System Temperature
Ensure that there are no heat issues, For monitoring heat of the system use
Speccy or
HWMonitor
Disk Check
For errors on your Hard drive(s):
How to Run Disk Check in Windows 7
Start up
Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.
Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
How to Change, Add, or Remove Startup Programs in Windows 7
This tutorial
http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html may help you:
To Disable Selective Suspend:
1. open the control panel
2. go to power options (you may have to set view to small icons)
3. click change plan settings
4. in the window that opens:
5. click change plan settings
6. click change advanced power settings, expand usb and ensure usb selective suspend is disabled.
SFC /scannow to check windows for corruption:
How to Repair Windows 7 System Files with System File Checker
1. Click Start
2. In the search box, type
Command Prompt
3. In the list that appears, right-click on cmd.exe and choose
Run as administrator
4. In the command window that opens, type
sfc /scannow
and hit enter.
You are also having 7F error codes which has a lot of usual causes:
- STOP 0x0000007F: UNEXPECTED_KERNEL_MODE_TRAP
Usual causes: Memory corruption, Hardware (memory in particular), Overclocking failure, Installing a faulty or mismatched hardware (especially memory) or a failure after installing it, 3rd party firewall, Device drivers, SCSI/network/BIOS updates needed, Improperly seated cards, Incompatible storage devices, Overclocking, Virus scanner, Backup tool, Bad motherboard, Missing Service Pack
Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 7F, {8, 80050033, 6f8, fffff80002ed2e80}
*** WARNING: Unable to verify timestamp for MAudioFastTrack.sys
*** ERROR: Module load completed but symbols could not be loaded for MAudioFastTrack.sys
Probably caused by : MAudioFastTrack.sys ( MAudioFastTrack+138f8 )
Followup: MachineOwner
---------
1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
UNEXPECTED_KERNEL_MODE_TRAP (7f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault). The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
use .trap on that value
Else
.trap on the appropriate frame will show where the trap was taken
(on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050033
Arg3: 00000000000006f8
Arg4: fffff80002ed2e80
Debugging Details:
------------------
OVERLAPPED_MODULE: Address regions for 'BHDrvx64' and 'BHDrvx64.sys' overlap
BUGCHECK_STR: 0x7f_8
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: 2
LAST_CONTROL_TRANSFER: from fffff80002e931a9 to fffff80002e93c00
STACK_COMMAND: kb
FOLLOWUP_IP:
MAudioFastTrack+138f8
fffff880`0b4878f8 ?? ???
SYMBOL_STACK_INDEX: 9
SYMBOL_NAME: MAudioFastTrack+138f8
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: MAudioFastTrack
IMAGE_NAME: MAudioFastTrack.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4cfecbdd
FAILURE_BUCKET_ID: X64_0x7f_8_MAudioFastTrack+138f8
BUCKET_ID: X64_0x7f_8_MAudioFastTrack+138f8
Followup: MachineOwner
---------
1: kd> lmvm MAudioFastTrack
start end module name
fffff880`0b474000 fffff880`0b4a4000 MAudioFastTrack T (no symbols)
Loaded symbol image file: MAudioFastTrack.sys
Image path: \SystemRoot\system32\DRIVERS\MAudioFastTrack.sys
Image name: MAudioFastTrack.sys
Timestamp: Wed Dec 08 06:05:49 2010 (4CFECBDD)
CheckSum: 00037FFF
ImageSize: 00030000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please download the latest Win7 driver from here:
M-AUDIO - Drivers and Software Search
Then uninstall the current drivers that are on the system
Then install the freshly downloaded drivers and monitor for further BSOD's.
Update your video card drivers:
atikmpag.sys Thu Sep 15 23:38:41 2011 (4E723821)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
Driver Reference Table - atikmpag.sys
atikmdag.sys Fri Sep 16 00:07:36 2011 (4E723EE8)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
Driver Reference Table - atikmdag.sys
AMD Driver Autodetect
Update this driver as well to its latest version available:
PxHlpa64.sys Thu Mar 13 07:58:17 2008 (47D88A39)
Sonic CD/DVD driver (used by many different CD/DVD programs)
Driver Reference Table - PxHlpa64.sys
Tip
How to clean left over drivers
Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program:
How to Clean Left Over Driver Files with Driver Sweeper
- Click on the Start
rb:
- Control Panel
- Programs
- Uninstall a program
- Uninstall everything related to the software
Delete remnants of its drivers/older drivers using
Driver Sweeper
BSOD BUGCHECK SUMMARY
Code:
[FONT="Lucida Console"]Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Wed Jul 3 09:18:32.243 2013 (UTC + 6:00)
System Uptime: 0 days 0:18:39.897
BugCheck FE, {8, 6, 6, fffffa80060a5000}
*** WARNING: Unable to verify timestamp for usbfilter.sys
*** ERROR: Module load completed but symbols could not be loaded for usbfilter.sys
Probably caused by : usbfilter.sys ( usbfilter+668c )
BUGCHECK_STR: 0xFE
PROCESS_NAME: System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Wed Jul 3 03:34:22.293 2013 (UTC + 6:00)
System Uptime: 1 days 16:24:04.963
BugCheck 7F, {8, 80050033, 6f8, fffff80002ed2e80}
*** WARNING: Unable to verify timestamp for MAudioFastTrack.sys
*** ERROR: Module load completed but symbols could not be loaded for MAudioFastTrack.sys
Probably caused by : MAudioFastTrack.sys ( MAudioFastTrack+138f8 )
BUGCHECK_STR: 0x7f_8
PROCESS_NAME: System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Mon Jul 1 09:20:56.219 2013 (UTC + 6:00)
System Uptime: 2 days 0:14:42.617
BugCheck 7F, {8, 80050033, 6f8, fffff80002f0ae80}
*** WARNING: Unable to verify timestamp for usbfilter.sys
*** ERROR: Module load completed but symbols could not be loaded for usbfilter.sys
Probably caused by : usbfilter.sys ( usbfilter+2156 )
BUGCHECK_STR: 0x7f_8
PROCESS_NAME: svchost.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sat Jun 29 08:25:57.981 2013 (UTC + 6:00)
System Uptime: 0 days 1:55:27.636
BugCheck 7F, {8, 80050033, 6f8, fffff80002f07e80}
*** WARNING: Unable to verify timestamp for MAudioFastTrack.sys
*** ERROR: Module load completed but symbols could not be loaded for MAudioFastTrack.sys
Probably caused by : usbfilter.sys ( usbfilter+2156 )
BUGCHECK_STR: 0x7f_8
PROCESS_NAME: System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]
